At a Glance
- Tasks: Join us to solve problems and lead DevOps automation at Mastercard.
- Company: Mastercard, a global leader in digital payments and innovation.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Be part of a dynamic team driving change in a fast-paced environment.
- Why this job: Make a real impact on the future of digital payments and technology.
- Qualifications: Experience with Apache Kafka and a passion for automation and problem-solving.
The predicted salary is between 60000 - 80000 £ per year.
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
The RSA BizOps team is looking for a BizOps Engineer I who can help us solve problems, build our CI/CD pipeline and lead Mastercard in DevOps automation and best practices.
- Are you a born problem solver who loves to figure out how something works?
- Are you a CI/CD geek who loves all things automation?
- Do you have a low tolerance for manual work and look to automate everything you can?
The Business Operations (Biz Ops) team is seeking a Business Operations Site Reliability Engineer (SRE). The role of Business Operations Organization is to be the production readiness steward for Mastercard products. As a Business Operations SRE, we are responsible for ensuring that our platform is stable and healthy. We break down barriers to run our products by fostering developer run ownership and empowering developers to build resilient products. We support our developers during the application build phase in software run principles that include operational design, automation, capacity planning, monitoring that leads to fault-tolerant, scalable products. We see the big picture and help create and enforce operations standards while facilitating an agile and learning culture.
We support daily operations with a hyper focus on triage, root cause by understanding the business impact of our products and subsequently performing blameless post-mortems. The goal of every Business Operations team is to engage early in the development lifecycle to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience and increase the overall value of supported applications. Business Operations teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments.
Ultimately, the role of Business Operations is to align Product and Customer Focused priorities with Operational needs by providing continuous feedback throughout the lifecycle. Business Operations is leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change & standards throughout the development, quality, release, and product organizations. We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.
The role of business operations is to be the production readiness steward for the platform. This is accomplished by closely partnering with developers to design, build, implement, and support technology services. A business operations engineer will ensure operational criteria like system availability, capacity, performance, monitoring, self-healing, and deployment automation are implemented throughout the delivery process. Business Operations plays a key role in leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change and standards throughout the development, quality, release, and product organizations.
We accomplish this transformation through supporting daily operations with:
- Operational Readiness Architect: Serve as the primary contact responsible for the overall application health, performance, and capacity. Support services before they go live through activities such as system design consulting, capacity planning and launch reviews. Partner with the development and product team of a new application to establish the right monitoring and alerting strategy and create the framework to achieve zero downtime during deployment.
- Site Reliability Engineering: Serve as the primary contact responsible for ensuring application scalability, performance, and resilience. Practice sustainable incident response and blameless post-mortems while taking a holistic approach to problem solving and optimizing time to recover. Automate data-driven alerts to proactively escalate issues. Work with development teams to establish SLOs and improve reliability.
- DevOps/Automation: Tackle complex development, automation, and business process problems. Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation, and refinement. Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices. Increase automation and tooling to reduce toil and manual intervention.
Role Qualifications
The ideal candidate will have experience in many of these areas:
- BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience.
- Coding and/or scripting exposure.
- Appetite for change and pushing the boundaries of what can be done with automation. Be curious about new technology, infrastructure, and practices to scale our architecture and prepare for future growth.
- Experience with algorithms, data structures, scripting, pipeline management, and software design.
- Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.
- Interest in designing, analysing, and troubleshooting large-scale distributed systems.
- Willingness and ability to learn and take on challenging opportunities and to work as a member of matrix based diverse and geographically distributed project team.
- Ability to balance doing things right with fixing things quickly. Flexible and pragmatic, while working towards improving the long-term health of the system.
- Comfortable collaborating with cross-functional teams to ensure that expected system behaviour is understood, and monitoring exists to detect anomalies.
Kafka Knowledge is MUST
- 3-5 years of experience working with Apache Kafka in a production environment.
- Strong knowledge of Kafka architecture, including brokers, topics, partitions, and replicas.
- Experience with Kafka security, including SSL, SASL, and ACLs.
- Proficiency in configuring, deploying, and managing Kafka clusters in cloud and on-premises environments.
- Experience with Kafka stream processing using tools like Kafka Streams, KSQL, or Apache Flink.
- Solid understanding of distributed systems, data streaming, and messaging patterns.
- Proficiency in Java, Scala, or Python for Kafka-related development tasks.
- Familiarity with DevOps practices, including CI/CD pipelines, monitoring, and logging.
- Experience with tools like Zookeeper, Schema Registry, and Kafka Connect.
- Strong problem-solving skills and the ability to troubleshoot complex issues in a distributed environment. Excellent communication and collaboration skills to work effectively with cross-functional teams and stakeholders.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach; and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Senior BizOps Engineer in Ashbourne employer: Mastercard
Mastercard is an exceptional employer that fosters a culture of innovation and collaboration, empowering employees to drive meaningful change in the digital payments landscape. With a strong focus on employee growth, Mastercard offers extensive training and development opportunities, ensuring that team members can thrive in their careers while contributing to a sustainable economy. Located in a dynamic environment, employees benefit from a diverse and inclusive workplace that values creativity and encourages automation, making it an ideal place for those passionate about technology and problem-solving.
StudySmarter Expert Advice🤫
We think this is how you could land Senior BizOps Engineer in Ashbourne
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Mastercard values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Mastercard might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Mastercard!
✨Direct Apply to Mastercard
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We think you need these skills to ace Senior BizOps Engineer in Ashbourne
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Mastercard.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Mastercard. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Mastercard
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
