Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.Title and SummaryDirector of Capacity ManagementThe opportunityVocalink is looking for a Director of Capacity Management to establish and lead our enterprise approach to capacity and capability planning.This is a strategic leadership role that will give our Executive team a clear, forward-looking view of whether we have the people, skills and capacity required to deliver our strategic priorities, regulatory commitments, operational resilience obligations and technology investment plans.You'll connect portfolio demand with workforce capacity, identifying where constraints or critical capability gaps could affect delivery and helping leaders make informed decisions about priorities, investment, recruitment, sourcing and the deployment of specialist skills.Working across Technology, Product, Operations, Finance, HR, Business Change and Agile Release Train leadership, you'll establish the data, governance, processes and tooling needed to create a consistent and trusted enterprise view of capacity.What you'll doBuild our enterprise capacity management capabilityEstablish and lead a consistent enterprise approach to capacity planning across Technology, Product, Operations, Business Change and supporting functions.Create a trusted, organisation-wide view of capacity, capability and resource availability.Develop capacity forecasts across a rolling 12-36 month horizon, aligned to our portfolio roadmap and strategic priorities.Establish the standards, governance and processes that enable sustainable capacity management across Vocalink.Connect portfolio demand with supplyTranslate current and future portfolio demand into resource and capability requirements.Identify capacity constraints, resource bottlenecks and delivery risks before they affect our strategic commitments.Develop scenario modelling that enables senior leaders to understand the resource implications of different portfolio and investment choices.Provide evidence‑based recommendations on recruitment, redeployment, outsourcing, offshore capability and third‑party augmentation.Play a key rolein quarterly planning, Strategic Portfolio Reviews, annual investment planning and longer‑term strategic planning.Shape workforce and capability decisionsDo ...Turn data into executive insightDevelop reporting and dashboards that give senior leaders clear insight into demand, available capacity, utilisation, capability gaps and emerging risks.Improve the quality and integration of capacity and demand data across Workday, Jira and portfolio management tooling.Increase automation across capacity reporting and forecasting.Explore how AI and advanced analytics can improve forecasting, scenario planning and decision‑making.What you'll bringWe're looking for somebody who can combine strategic thinking with the ability to build a new enterprise capability and influence decisions at the highest levels of the organisation.Essential experienceSenior leadership experience in enterprise capacity, portfolio, resource or strategic workforce planning within a complex technology or transformation environment.Experience designing or significantly developing an enterprise‑scale capacity or demand‑planning framework.Strong understanding of how portfolio demand, delivery capacity, skills and workforce planning interact.Experience of forecasting demand and capacity and using scenario analysis to support investment or prioritisation decisions.Experience working within Agile delivery environments, with an understanding of SAFe and/or Lean Portfolio Management principles.A track record of turning complex data into clear recommendations for Executive‑level stakeholders.Strong influencing and communication skills, with the ability to build alignment across multiple functions and senior stakeholder groups.It would be advantageous if you also haveExperience in financial services, payments, critical national infrastructure or another highly regulated environment.Knowledge of o
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Director of Capacity Management in London employer: Mastercard, Inc.
Mastercard is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of London. With a strong commitment to employee growth, Mastercard provides numerous opportunities for professional development and career advancement, ensuring that every team member can thrive while contributing to a sustainable economy. The company's focus on empowering individuals and businesses through cutting-edge technology and strategic partnerships makes it a rewarding place to work for those seeking meaningful impact in the financial services sector.
