Director, Business Administration - Supplier Management | London, UK

Director, Business Administration – Supplier Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we\’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology, innovation, partnerships, and networks combine to deliver unique products and services that help people, businesses, and governments realize their greatest potential.

Title and Summary

Director, Business Administration – Supplier Management

OVERVIEW

The Bank of England recognizes Vocalink as a Specified Service Provider of critical national infrastructure to multiple Recognized Payment System Operators (e.g., PayUK, LINK).

This means Vocalink is regulated by The Bank and relevant RPSOs. As part of our regulatory obligations, we have rules around engaging with and managing our suppliers and associated risks.

The Supplier Management function ensures we uphold our obligations to regulators by understanding our supply chain and actively governing it within appropriate frameworks.

Vocalink operates its own Supplier Management Framework aligned with regulatory and industry standards. The team maintains key governance documentation and evidence in a separate repository.

ROLE

This role collaborates with internal stakeholders, other Vocalink and Mastercard functions (Risk, Security & Regulatory Compliance, Sourcing), and external suppliers. Responsibilities include:

• Deploying and managing the Supplier Management Framework to mitigate risks
• Identifying gaps, providing coaching, and upskilling
• Conducting regular assessments and tracking improvement plans
• Developing and delivering a monthly MI Dashboard with relevant metrics
• Maintaining an up-to-date artefact repository for supply chain transparency
• Reviewing and updating frameworks to meet evolving needs
• Engaging proactively with critical and key suppliers
• Designing solutions with stakeholders, defining requirements, testing, and implementing
• Managing risk mitigation and remediation with suppliers
• Ensuring alignment with risk management, operational resilience, sourcing, and third-party risk management
• Implementing industry and regulatory requirements
• Coordinating supplier involvement in contract negotiations and extensions
• Leading intercompany relationship management and agreements
• Managing operational resilience and O&TPRM commitments
• Improving risk and control maturity
• Supporting Mastercard\’s ESG strategy
• Reviewing key documentation annually

ALL ABOUT YOU

Essential:
• Knowledge of sourcing and supply chain principles
• Effective organization and management skills
• Stakeholder management experience
• Program design and assurance experience
• UK regulatory knowledge
• Experience managing third-party frameworks
• Interpersonal, facilitation, negotiation, and influencing skills
• Analytical, initiative, and problem-solving skills
• Teamwork and coaching abilities
• Self-organization
• Strong analytical skills

Desirable:
• Understanding of Vocalink processes and systems
• Payments industry experience
• Process improvement skills
• Customer and regulatory requirements support
• Business process mapping experience

Key Competencies

• Strategic planning and ownership
• Driving impactful change
• Effective communication
• Leadership and motivation
• Customer focus
• Personal motivation and positive attitude

Corporate Security Responsibility

All activities involving Mastercard assets, information, and networks carry inherent risks. Employees must:
• Follow Mastercard\’s security policies
• Protect confidentiality and integrity
• Report security breaches
• Complete mandatory security training

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