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For Companies At a Glance
- Tasks: Lead a team of service technicians to deliver top-notch plumbing services.
- Company: Join Tom Drexler Plumbing, a trusted name in residential services for over 30 years.
- Benefits: Enjoy competitive pay, bonuses, and comprehensive benefits including health and retirement plans.
- Why this job: Make a real impact by driving team performance and enhancing customer satisfaction.
- Qualifications: 3-5 years of plumbing management experience and strong leadership skills required.
- Other info: Be part of a supportive culture with opportunities for career advancement.
The predicted salary is between 50000 - 60000 £ per year.
Are you ready for new challenges and new opportunities?
Join our team!
Current job opportunities are posted here as they become available.
PLUMBING SERVICE MANAGER – Tom Drexler Plumbing, Heating, Air & Electric
We are a NEXSTAR company, focused on great quality plumbing work and exceptional customer service. Are you NEXSTAR trained? Know Service Titan? We REALLY want to talk to you!
MUST HAVE PLUMBING MANAGEMENT EXPERIENCE
Location: Louisville, KY 40218
Work Type: Full-Time, Salaried / Exempt
Compensation: Based on Experience: $70,000 – $85,000 + Performance Bonus
Reports To: Plumbing Branch Manager
About Tom Drexler Plumbing, Heating, Air & Electric
For more than 30 years, Tom Drexler Plumbing, Heating, Air & Electric has been Louisville’s trusted name in residential services. We’ve built our reputation on exceptional customer care, honest business practices, and a commitment to developing long-term careers for our employees. We are a performance-driven company where your contributions directly impact our success.
What You’ll Do
As a Service Manager, you will oversee a team of 15+ service technicians, ensuring they deliver outstanding service to our extensive customer base. Your responsibilities will include:
- Revenue Growth: Driving team performance to meet daily, weekly, and monthly sales goals.
- Team Leadership: Hiring, training, and coaching technicians to maximize performance and customer satisfaction.
- Daily Operations: Managing schedules, inspecting vehicles and uniforms, and resolving employee or customer concerns promptly.
- Customer Service Excellence: Responding to customer complaints professionally to build strong, lasting relationships.
- Process Optimization: Evaluating and enhancing service methods to increase efficiency and productivity.
Essential Job Functions
- Direct and monitor service tasks, ensuring objectives and sales goals are met.
- Manage administrative tasks like invoicing, new orders, and inventory tracking.
- Audit technician work and customer service to maintain the highest standards.
- Resolve recurring issues and develop solutions to improve operations.
- Train new employees in company procedures and safety standards.
- Stay updated on industry regulations, tools, and techniques to ensure compliance and innovation.
What We’re Looking For
Qualifications
- Leadership Skills: Ability to motivate and drive a team to achieve revenue, efficiency, and customer service goals.
- Problem-Solving: Strong ability to analyze complex situations and develop effective solutions.
- Tech-Savvy: Familiarity with Service Titan and Nexstar preferred, and proficiency in Microsoft Office.
Experience/Education
- Required: 3-5 years of direct management experience in plumbing or a related residential service industry (HVAC, Pest Control, Plumbing etc.).
- Required: Residential Service Plumbing Experience
Preferred
- Experience in residential services or dispatch/call center environment
Why Join Our Team?
- Stable, Growing company: Large branch, established Team
- Competitive Compensation: $70,000-85,000 (+ bonus opportunities)
- Comprehensive Benefits: Medical, dental, vision, 401(k) matching, paid time off, paid holidays, company paid life-insurance and more.
- Opportunities for advancement—promotion from within encouraged
- Supportive, team-oriented company culture
Pre-Employment Requirements
All employment offers are contingent upon successful completion of a criminal background check and drug screening, conducted in compliance with applicable laws and regulations.
Disclaimer
EOE
Tom Drexler Plumbing, Heating, Air & Electric is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive workplace for all employees.
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Service Manager Plumbing Team employer: Master Trades Group
Contact Detail:
Master Trades Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager Plumbing Team
✨Tip Number 1
Network like a pro! Reach out to your connections in the plumbing industry and let them know you're on the lookout for a Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get social! Follow companies like Tom Drexler Plumbing on social media and engage with their posts. This not only shows your interest but also helps you stay updated on any new opportunities they might post.
✨Tip Number 3
Prepare for interviews by brushing up on your leadership skills and problem-solving techniques. Be ready to share specific examples of how you've driven team performance and resolved customer issues in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at Tom Drexler Plumbing. Don’t miss out!
We think you need these skills to ace Service Manager Plumbing Team
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your plumbing management experience in your application. We want to see how your past roles have prepared you for leading a team and driving performance.
Be Specific About Your Skills: If you're familiar with Service Titan or NEXSTAR training, shout about it! We love tech-savvy candidates who can hit the ground running, so don’t hold back on those details.
Tailor Your Application: Take a moment to customise your application for this role. Mention how your leadership skills and problem-solving abilities align with what we’re looking for at Tom Drexler Plumbing.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Master Trades Group
✨Know Your Stuff
Make sure you brush up on your plumbing management experience and be ready to discuss specific examples of how you've led teams in the past. Familiarity with Service Titan and NEXSTAR training will definitely give you an edge, so don’t forget to highlight that!
✨Showcase Your Leadership Skills
Prepare to talk about your leadership style and how you've motivated your team to achieve sales goals. Think of a few success stories where your coaching made a real difference in performance or customer satisfaction.
✨Be Ready for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Have a couple of scenarios in mind where you successfully resolved issues, whether they were operational challenges or customer complaints. This will show your analytical skills and ability to think on your feet.
✨Ask Insightful Questions
At the end of the interview, have some thoughtful questions prepared about the company culture, team dynamics, or future growth opportunities. This shows your genuine interest in the role and helps you determine if it’s the right fit for you.
