Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage technician schedules and handle customer inquiries in a fast-paced environment.
- Company: Join Len The Plumber Heating and Air, a leader in plumbing services.
- Benefits: Enjoy competitive pay, healthcare plans, 401(k) matching, and paid time off.
- Why this job: Be part of a dynamic team that values customer service and offers growth opportunities.
- Qualifications: 2 years of dispatch experience preferred; strong communication and multitasking skills required.
- Other info: Onsite role in Horsham, PA with a supportive training environment.
Are you ready for new challenges and new opportunities?
Join our team!
Current job opportunities are posted here as they become available.
JOIN THE LEN THE PLUMBER HEATING AND AIR TEAM!
Hourly position – onsite role in our Horsham, PA Branch location
If you have experience in dispatching and possess a positive and enthusiastic approach to customer service, we would like to speak with you. You must be smart, independent, able to make decisions, and able to multi-task in a fast-paced, high-volume, customer service-focused office environment located in our Jamesburg, NJ location!
Essential Job Functions:
- Maintain the service technician schedules and dispatches technicians as service calls are completed
- Schedule technicians return trips with customers to complete jobs after the arrival of parts
- Maintain on-call schedule for service technicians and after-hours service procedures
- Enter service calls, schedule calls, and generates call debriefing with technicians daily
- Maintain customer database, ensuring complete, accurate, and updated entry of information
- Respond to customer inquiries regarding company schedule and requested lead times, equipment service, service invoicing, and general inquiries
- Respond to service technicians requests online and by phone
- Schedule follow-up preventative maintenance service appointments
- Review and complete service work orders for accuracy
- Prepares invoices and timecards for processing
- Participate in all company-sponsored training classes
- Effectively manage conflict resolution with clients through clear communication, addressing all concerns, questions, or problems expediently
Qualifications:
- Minimum 2 years of experience in related industry dispatch and coordination.
Plumbing/HVAC or similar industry preferred. - Geographical knowledge of service area and/or map reading skills.
- Advanced communication and customer service skills.
- Experience in using Microsoft Word and Excel.
- Must be detail oriented, have great follow-up, and can multi-task
Experience/Education:
- High School Diploma or equivalent required Associates preferred
Compensation:
$20.00/hr – $24.00/hr
Schedule:
Monday- Friday and rotating Saturdays
- Competitive Dental, Vision, and Healthcare Plans
- 401(k) matching
- Short-Term and Long-Term Disability
- Life Insurance
- PTO
- Paid Holidays
- Employee Assistance Program (EAP)
Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.
#J-18808-Ljbffr
Dispatcher - Plumbing employer: Master Trades Group
Contact Detail:
Master Trades Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dispatcher - Plumbing
✨Tip Number 1
Familiarise yourself with the plumbing and HVAC industry. Understanding the terminology and common practices will help you communicate effectively with technicians and customers, showcasing your knowledge during interviews.
✨Tip Number 2
Brush up on your geographical knowledge of the service area. Being able to quickly identify locations and routes can demonstrate your readiness for the role and your ability to efficiently dispatch technicians.
✨Tip Number 3
Practice your conflict resolution skills. Think of scenarios where you might need to handle customer complaints or technician issues, and prepare responses that show your ability to remain calm and professional under pressure.
✨Tip Number 4
Get comfortable with Microsoft Word and Excel. Since these tools are essential for scheduling and documentation, being proficient will not only help you in the role but also impress during the interview process.
We think you need these skills to ace Dispatcher - Plumbing
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in dispatching and customer service. Use specific examples from your past roles that demonstrate your ability to multi-task and manage schedules effectively.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your experience in the plumbing or HVAC industry, and explain how your skills align with the job requirements.
Highlight Communication Skills: Since advanced communication skills are crucial for this position, provide examples in your application of how you've successfully resolved conflicts or addressed customer inquiries in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise to make a great first impression.
How to prepare for a job interview at Master Trades Group
✨Showcase Your Dispatching Experience
Be prepared to discuss your previous experience in dispatching roles. Highlight specific examples where you successfully managed schedules, handled customer inquiries, and resolved conflicts. This will demonstrate your capability to thrive in a fast-paced environment.
✨Demonstrate Customer Service Skills
Since the role requires a strong focus on customer service, think of instances where you went above and beyond for a customer. Share stories that illustrate your communication skills and ability to handle difficult situations with ease.
✨Familiarise Yourself with the Area
Having geographical knowledge of the service area is crucial. Brush up on maps and local landmarks, as this will help you answer questions about routing and scheduling during the interview.
✨Prepare for Technical Questions
Expect questions related to the plumbing and HVAC industry. Review basic terminology and processes, as well as any relevant software tools you’ve used, like Microsoft Word and Excel, to show your technical proficiency.
