At a Glance
- Tasks: Join our team to assist customers with their festive orders and ensure timely deliveries.
- Company: Master of Malt, a multi-award-winning online drinks retailer.
- Benefits: Earn £12.75 per hour plus a retention bonus, with potential for permanent role.
- Other info: Flexible shifts, hybrid work model, and a fun, dynamic team environment.
- Why this job: Be a real-life Christmas Elf and spread joy during the festive season!
- Qualifications: Great communication skills and a passion for customer service are essential.
The predicted salary is between 12.75 - 12.75 £ per hour.
REAL LIFE ELF'S WANTED!
Want to join a friendly, well supported, fast paced, dynamic and hard working Customer Service team this festive season? Fancy chatting with customers from all over the world and ensuring that their Christmas presents arrive safe and sound ready for present opening time? Thrive on controlled chaos and working within a high functioning team that pulls rabbits out of hats and achieves the impossible on a daily basis? Then look no further....
We're looking for temporary Customer Relations Advisors to join the team for our peak Christmas Season!
Why Master of Malt?
We are a multi-award-winning online drinks retailer, with a particular passion for whisky, gin, and other premium spirits. Our true passion lies, however, in creating unexpected and un-rivalled delight for our consumers - and that's where you come in!
Team Service are responsible for a range of crucial functions - we are at the heart of MoM Towers, 365 days a year! We’re not just here to take calls or process customer orders though! We are focused and driven to deliver an exceptional and outstanding service experience. If you’re all about hitting targets and KPIs, this role is not for you. Our truly unique and refreshing approach to delivering extraordinary service is what we’re all about and we’re only looking for people who are passionate about this too.
What are the shifts?
Day shifts, Full Time, shift patterned so rotating across 7 days (including some weekends and Bank Holidays on rotation).
What's the contract?
Fixed term, temporary contract covering peak up until 8 January 2027, with a chance to go permanent after this. Multiple start dates across September, October and November.
What you gonna pay me?
£12.75 per hour + an additional £0.75 an hour retention bonus if you see out your contract.
Sounds great! Where am I working?
This is a hybrid role, partly from home but you will also be required to attend our offices in Tonbridge for training (full time for your first two weeks) and then minimum twice weekly for team days together - so will need to be within reach of Kent, those days will likely be Tuesday and Thursday. You will need to be a self-starter who is comfortable working autonomously / from home.
What's the other things I need to know?
No holidays must be scheduled between your joining date and the first week of January. You need to be available to work over the Christmas holidays and between Christmas and New Year's Eve.
If this has stoked your interest, then read on to find out just what you'll be doing in this role...
You'll be learning a whole lot about whisky, gin and other spirits and in doing this you’ll be advising customers on the products we offer and supporting them in choosing the perfect bottle. We ship all over the world so you’ll be processing orders that come in from our customers, which will also include; payment processing, fraud assessing, customs declarations and figuring out the logistics of getting the goods to the customer. You’ll also be liaising with courier and logistical companies to ensure the successful delivery of the order and resolving any post dispatch delivery issues.
We communicate with our customers via email, live chat, social media and the telephone and you’ll manage any enquiry (from recommendations to challenging complaints) via these platforms. You’ll be dealing with customers via third party sellers, such as Amazon, Ebay and Notonthehighstreet.com. You’ll be making rational, consistent decisions regarding discounts and refunds according to the customer's situation. Working closely with other departments within the business.
Skills, experience and who we're looking for:
- Self-motivated, confident and consumer service focused. Always willing to go that extra mile and a knack at building rapport quickly, whether that be via phone, email, chat and beyond!
- Versatility to work in a team and independently.
- Previous customer service experience would be great, but if you genuinely care, want to help and love talking to people, that’s a great start!
- Amazing communication skills both written and verbal. If you do not know the difference between ‘you’re’ and ‘your’ then you need not apply!
- Be a team player that can multitask and adapt to a fast-paced and changing environment - someone who brings team spirit and enjoys supporting colleagues in a challenging environment.
- Tech savvy and able to pick up new programmes quickly.
- You’ll need to be happy to work flexible shifts including weekends. We are open 7 days a week until late to support all of our international customers. We are looking for a Customer Relations Advisor to have a core shift pattern but to be very flexible when needed (will include weekends).
Ever imagined being a real life Christmas Elf?! We need you to come on board - Apply below!
Christmas 2026 Temps Needed: Customer Relations Advisor in Tonbridge employer: Master of Malt
Master of Malt is an excellent employer that fosters a supportive and dynamic work culture, where employees are encouraged to develop their skills and grow within the People team. Located in a vibrant office environment, we offer competitive benefits and a collaborative atmosphere that values each team member's contributions, making it a rewarding place for those looking to make a meaningful impact in HR.
StudySmarter Expert Advice🤫
We think this is how you could land Christmas 2026 Temps Needed: Customer Relations Advisor in Tonbridge
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Master of Malt.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Master of Malt. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Christmas 2026 Temps Needed: Customer Relations Advisor in Tonbridge
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Master of Malt.
How to prepare for a job interview at Master of Malt
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Master of Malt's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Master of Malt offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
