Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and innovate our eCommerce operations to deliver an unmatched customer experience.
- Company: Join Master of Malt, the UK's top online retailer for Whisky and premium spirits.
- Benefits: Enjoy a hybrid work model with flexibility and a vibrant team culture.
- Why this job: Be part of a passionate team re-imagining online drinks retail with cutting-edge technology.
- Qualifications: Proven track record in building successful eCommerce businesses; entrepreneurial mindset required.
- Other info: Opportunity to work in a dynamic environment with a focus on growth and innovation.
The predicted salary is between 54000 - 84000 ÂŁ per year.
Master of Malt are looking for a scrappy, tech-savvy Ecommerce Director!
Location: Hybrid – The leadership team meet a day per week in London, and then as a guide you’d need a day or two per week in our main office in Tonbridge, to get under the skin of the business.
About Us
We’re the leading online retailer of Whisky and other premium spirits in the UK, having generated sales of approximately £84m as a group last year. With a Trustpilot score of 4.8, a fantastic industry reputation, the ability to offer next-day delivery until 9:30pm, and a range of 16,000+ different products, we’ve a lot to be proud of.
But we’ve barely started. We want to continue re-imagining online drinks retail from the ground up, using technology and fanatical customer service to build a company we want to be customers of. We’ve grown a lot since we were just a few kids in a shed with big dreams and no money, but we haven’t lost our hunger to build something great, and we’re looking for people who have the same passion for making things better to join us on the journey. We’re excited about the future, so if you’d like to come and help us build it, read on!
About the Role
Your job here will be to build, lead and be accountable for our eCommerce operation, soup to nuts. You’ll deliver the best customer experience in the industry by a wide margin, and make great margins while you do it.
You will lead and develop a team capable of handling all aspects of a standalone ecommerce business. This will include delivering: an amazing customer proposition (including loyalty schemes); UX, marketing; product ranging; content & design; pricing; and customer service.
About You
You’re smart, tenacious and motivated, with a track record of building & operating a highly successful world class eCommerce businesses. Online retail is at the core of your being – it’s what you do – it comes as effortlessly and naturally to you as breathing. You can explain every step of the chain from google to delivery in detail because you own it.
Creating unexpected customer delight by delivering an incredible service sparks joy in you – that moment when you blow someone’s mind because they weren’t expecting what we did to be possible.
But, you are also a born entrepreneur, and you love operating a highly profitable business which generates large amounts of cash to re-invest in growth. You’re not one of these people who only knows how to burn through investors’ money and then move on.
You don’t need to be a Whisky expert, but you’ll need to enjoy it and care about the product in order to be the best in the world at selling it.
You must know how to rally “A” players to your cause and are utterly intolerant of mediocrity. You love to coach and mentor incredible talent, but have no time for people who don’t take ownership and put in the effort.
You love to work and learn fast and have a positive can-do attitude. You are constantly adapting and improving the systems and processes around you. You get out of bed each morning excited to make things better. You love automating things so your team has more time to deliver value to customers rather than do paperwork, in fact you are pretty intolerant of humans doing repetitive tasks a machine could do better.
You are also competitive and you like to win, which you routinely do.
#J-18808-Ljbffr
Ecommerce Director employer: Master of Malt
Contact Detail:
Master of Malt Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Director
✨Tip Number 1
Familiarize yourself with the latest trends in eCommerce and online retail, especially in the spirits industry. Understanding what sets Master of Malt apart from competitors will help you articulate how you can contribute to their unique customer experience.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully built and managed high-performing teams in previous roles. Highlighting your ability to mentor and develop talent will resonate well with our focus on coaching and ownership.
✨Tip Number 3
Demonstrate your tech-savviness by discussing specific tools or technologies you've implemented to enhance eCommerce operations. Being able to speak to automation and process improvement will align with our goal of maximizing efficiency.
✨Tip Number 4
Express your passion for customer service and share instances where you've gone above and beyond to create exceptional customer experiences. This aligns perfectly with our mission to deliver unexpected delight to our customers.
We think you need these skills to ace Ecommerce Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in eCommerce and leadership roles. Focus on quantifiable achievements, such as sales growth or successful team management, to demonstrate your capability.
Craft a Compelling Cover Letter: In your cover letter, express your passion for online retail and how your entrepreneurial spirit aligns with Master of Malt's vision. Share specific examples of how you've created exceptional customer experiences in previous roles.
Showcase Your Tech Savvy: Mention any relevant technologies or platforms you have experience with that can enhance eCommerce operations. Highlight your ability to leverage technology for improving customer service and operational efficiency.
Demonstrate Leadership Skills: Provide examples of how you've successfully led teams in the past. Discuss your approach to mentoring talent and fostering a culture of excellence, as this is crucial for the role at Master of Malt.
How to prepare for a job interview at Master of Malt
✨Show Your Passion for E-commerce
Make sure to express your genuine enthusiasm for online retail during the interview. Share specific examples of how you've successfully built and operated eCommerce businesses in the past, highlighting your understanding of the entire process from customer acquisition to delivery.
✨Demonstrate Leadership Skills
Prepare to discuss your experience in leading teams and developing talent. Provide examples of how you've coached and mentored team members, and how you ensure accountability and high performance within your team.
✨Highlight Your Customer-Centric Approach
Be ready to talk about how you create exceptional customer experiences. Discuss any loyalty schemes or innovative customer service strategies you've implemented that resulted in increased customer satisfaction and retention.
✨Emphasize Your Adaptability and Innovation
Share instances where you've adapted to changes in the market or technology. Talk about how you've improved systems and processes to enhance efficiency and customer value, showcasing your ability to think outside the box and automate repetitive tasks.
