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- Tasks: Help customers with mobile device issues and guide them on repairs or upgrades.
- Company: Join the UK's fastest growing mobile phone repair brand, Master Mobile.
- Benefits: Part-time hours with potential for full-time, plus comprehensive training provided.
- Other info: Apply online and upload your CV to kickstart your journey with us!
- Why this job: Be part of a dynamic team, make a difference, and grow your career in tech.
- Qualifications: Enthusiasm for helping people and interest in mobile devices is key.
Join the fastest growing mobile phone repair brand in the UK. Our call out service is available all over the country.
Your Master Mobile Journey Starts Here!
Positions: 1
Hourly Rate: NMW With Room To Progress
Weekly Hours: 10-25
Responsibilities:
- Customer Interaction: Your primary role will involve serving customers in a face-to-face setting, helping them understand the issues with their devices, and guiding them to make informed decisions about the best course of action.
- Cost Analysis: You'll assist customers in determining whether the cost of repairing their device is a cost-effective solution when compared to purchasing a new device or upgrading their current contract.
- Repair Updates: Keep customers informed about the progress of their repairs and maintain comprehensive case notes.
- Stock Management: Track incoming and outgoing stock, ensuring proper rotation and organization.
- Outbound Calls: Occasionally, you'll reach out to potential new customers to introduce them to our services.
Job Type: Part-Time (with potential for full-time employment)
Training: We provide comprehensive training to help you excel in this role.
Compensation: National minimum wage with opportunities for improvement.
If you're enthusiastic, enjoy helping people, and have an interest in the world of mobile devices, we'd love to hear from you. This part-time position has the potential to grow into a full-time career. Join our team at Master Mobile in Burntwood and become a valuable part of our nationwide network of repair experts.
Ready to take the first step? Apply online and upload your CV to be considered for this exciting opportunity. We look forward to meeting you!
Customer Service Advisor | Sales employer: Master Mobile
Contact Detail:
Master Mobile Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor | Sales
✨Tip Number 1
Familiarise yourself with common mobile device issues and repair processes. This knowledge will not only help you in customer interactions but also demonstrate your genuine interest in the role during any conversations.
✨Tip Number 2
Practice your communication skills, especially in explaining technical concepts in simple terms. Being able to convey information clearly will be crucial when assisting customers with their device problems.
✨Tip Number 3
Show enthusiasm for customer service by engaging in role-play scenarios with friends or family. This can help you build confidence in handling various customer situations that may arise in the job.
✨Tip Number 4
Research Master Mobile and its services thoroughly. Understanding our brand and what sets us apart will allow you to speak more passionately about the company during interviews, making you a standout candidate.
We think you need these skills to ace Customer Service Advisor | Sales
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of a Customer Service Advisor. Highlight your relevant experience in customer interaction and problem-solving in your application.
Tailor Your CV: Make sure your CV reflects your skills and experiences that are most relevant to the role. Emphasise any previous customer service roles, especially those involving face-to-face interactions or sales.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention your interest in mobile devices and how you can contribute to the team at Master Mobile.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which is crucial in customer service roles.
How to prepare for a job interview at Master Mobile
✨Know Your Stuff
Familiarise yourself with common mobile device issues and repair processes. Being able to discuss these topics confidently will show your potential employer that you're genuinely interested in the role and understand the industry.
✨Showcase Your People Skills
As a Customer Service Advisor, you'll be interacting with customers face-to-face. Prepare examples of how you've successfully handled customer interactions in the past, highlighting your ability to empathise and communicate effectively.
✨Be Ready for Cost Analysis Questions
Understand the basics of cost analysis related to mobile repairs versus new devices. Be prepared to discuss how you would help customers make informed decisions based on their needs and budget.
✨Demonstrate Your Organisational Skills
Since stock management is part of the role, think of examples where you've successfully managed inventory or organised tasks. This will illustrate your ability to keep things running smoothly in a busy environment.