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- Tasks: Lead branch operations, ensuring exceptional customer service and team performance.
- Company: Join Master Hire, a family-owned, award-winning hire company in SouthEast Queensland and Northern New South Wales.
- Benefits: Enjoy competitive salary, bonuses, comprehensive training, and career advancement opportunities.
- Why this job: Be part of a supportive culture that values teamwork, honesty, and commitment to excellence.
- Qualifications: Proven leadership experience, strong communication skills, and a focus on operational efficiency required.
- Other info: Ideal for dynamic individuals ready to drive success in a thriving environment.
The predicted salary is between 36000 - 60000 £ per year.
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Master Hire is a family owned, award winning Hire Company based throughout SouthEast Queensland and Northern New South Wales. Our company provides hire solutions for the construction, industrial, mining, trades and DIY markets. Our aim is to be the number one service provider of hire products in our chosen markets. Since our doors first opened in September 1990, we can attribute our success to our people and culture. Our shared values of honesty, respect, teamwork and commitment to providing exceptional customer service through hiring quality products is our point of difference within the equipment hire industry.
We are committed to being an employer of choice, creating an environment where every individual can thrive and contribute to our collective success as we continue to grow.
WHAT WE OFFER
Competitive salary inclusive of a bonus structure
Comprehensive training and ongoing support.
Opportunities for career advancement within the company.
A supportive and friendly team environment.
WHAT WE ARE LOOKING FOR
Proven experience in a branch management or similar leadership role.
Strong leadership, communication, and interpersonal skills.
Demonstrated ability to drive operational efficiency and customer satisfaction.
Experience in recruitment, coaching, and staff development.
Excellent problem-solving abilities and a focus on results.
Knowledge of fleet management and safety protocols is a plus.
About the role
We are seeking a dynamic and results-driven Branch Manager for our Gold Coast branch. You will lead and optimize the performance of our branch. The ideal candidate will be responsible for driving operational excellence, safety, and outstanding customer experience, while achieving key business targets related to revenue, fleet availability, and fleet utilization.
Key Responsibilities:
Branch Operations: Manage the day-to-day operations of the branch in alignment with company strategy, with a strong emphasis on customer experience, fleet management, and safety.
Team Leadership: Coach and develop branch staff, ensuring they have the necessary skills and resources to exceed customer expectations.
Customer Focus: Foster a culture of customer-centricity, motivating all branch employees to deliver the best solutions and outcomes for our clients.
Operational Efficiency: Oversee all aspects of branch operations, including equipment deliveries, pick-ups, repairs, and breakdowns, ensuring optimal efficiency and performance.
Communication: Regularly report to management on material issues affecting branch operations and provide insights into business performance.
Business Planning: Collaborate in the development of business plans, setting clear priorities and targets, and ensuring they are communicated effectively across the team.
Performance Management: Monitor and manage the performance of direct reports to maximize team efficiency and achieve branch goals.
Talent Acquisition: Develop and implement recruitment strategies to attract and retain top talent, ensuring the branch is staffed with high-performing individuals.
If this role sounds like you, please apply via the link.
No agencies please
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Your application will include the following questions:
- Which of the following statements best describes your right to work in Australia? How many years\’ experience do you have as a branch manager? How many years of people management experience do you have? Do you have customer service experience? How many years of recruitment experience do you have?
To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.
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Branch Manager employer: Master Hire Pty Ltd
Contact Detail:
Master Hire Pty Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Manager
✨Tip Number 1
Familiarise yourself with the company's values and culture. Since Master Hire emphasises honesty, respect, teamwork, and exceptional customer service, be prepared to discuss how your personal values align with theirs during any interviews or conversations.
✨Tip Number 2
Highlight your leadership experience in previous roles. Be ready to share specific examples of how you've successfully managed teams, improved operational efficiency, and enhanced customer satisfaction, as these are key aspects of the Branch Manager role.
✨Tip Number 3
Research the equipment hire industry, particularly in the construction and industrial sectors. Understanding current trends and challenges will help you demonstrate your knowledge and show that you're proactive about the role and its requirements.
✨Tip Number 4
Network with professionals in the industry or similar roles. Engaging with others can provide insights into the company and the position, and may even lead to referrals, which can significantly boost your chances of landing the job.
We think you need these skills to ace Branch Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in branch management and leadership roles. Use specific examples that demonstrate your ability to drive operational efficiency and customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention how your values align with those of Master Hire, particularly around teamwork and exceptional customer service.
Highlight Relevant Experience: In your application, clearly outline your years of experience in branch management and people management. Be specific about your achievements in recruitment, coaching, and staff development.
Prepare for Application Questions: Anticipate the questions regarding your right to work in Australia, your experience as a branch manager, and your customer service background. Prepare concise and honest answers that reflect your qualifications.
How to prepare for a job interview at Master Hire Pty Ltd
✨Showcase Your Leadership Skills
As a Branch Manager, strong leadership is key. Be prepared to discuss your previous experiences in managing teams, how you motivated staff, and any specific examples of how you improved team performance.
✨Demonstrate Customer-Centric Thinking
This role emphasises customer experience. Share examples of how you've fostered a customer-focused culture in your past roles and the impact it had on customer satisfaction and business outcomes.
✨Highlight Operational Efficiency Achievements
Be ready to talk about how you've driven operational efficiency in previous positions. Discuss specific strategies you implemented that led to improved processes or cost savings.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about challenges you've faced in branch management. Prepare to discuss how you approached these problems, the solutions you implemented, and the results achieved.