At a Glance
- Tasks: Lead a team to manage repair and refurbishment projects while building customer relationships.
- Company: Join a market-leading manufacturer in high-security solutions.
- Benefits: Competitive salary, uncapped OTE, pension, and wellness scheme.
- Other info: Dynamic role with significant customer interaction and leadership opportunities.
- Why this job: Make a real impact by growing a vital area of the business.
- Qualifications: Experience in project management and strong commercial awareness required.
Repairs & Refurbishment Manager
Repairs & Refurbishment Manager | Service Manager | Aftermarket Manager | Service & Projects Manager | Technical Services Manager | Engineering Services Manager | Repairs Manager | Refurbishment Manager | Lifecycle Services Manager | Aftermarket Project Manager | Technical Project Manager | Service Delivery Manager | Projects & Service Manager
Crawley | £46,000–£52,000 + OTE £10,000 + (uncapped OTE) + Pension + 22 days holiday (rising with service) plus Bank holidays + Wellness Scheme
Build and grow specialist repairs & refurbishment within a market-leading manufacturer.
Are you a commercially minded technical manager who enjoys working with customers, developing relationships and turning opportunities into profitable projects?
Would you like to take ownership of a well established and growing repairs and refurbishment operation within a highly respected, specialist engineering and security manufacturer?
Our client is a market-leading bespoke manufacturer of anti-terrorism and high-security perimeter protection equipment, supplying specialist solutions to major organisations and high-profile sites.
Such as airports, MOD sites, government buildings, utilities, infrastructure sites, banking, data centres and many more.
They are now looking for a Repairs & Refurbishment Manager to lead a small team of Project Managers and, importantly, help grow the company's repair, refurbishment and lifecycle-service offering.
This is not a new-build installation role.
The focus is on existing equipment, repair programmes, refurbishment projects and developing longer-term customer relationships around the lifecycle of installed assets.
The Opportunity
This is a varied role combining technical understanding, project management, commercial development and customer relationship management.
You will lead a small team responsible for delivering repair and refurbishment projects, while also spending time with customers identifying opportunities to expand the service offering.
You will be expected to understand the customer's requirements, work with internal technical teams to develop solutions, oversee projects through to completion and ensure that opportunities are commercially well managed.
There is significant scope to develop the repairs and refurbishment side of the business further, so this role would suit someone who is comfortable winning work with existing cutomers and developing the relationship and accounts to offer repairs and refurbishment to past installed assets.
Key Responsibilities
- Lead and support a small team of Project Managers delivering repair and refurbishment projects.
- Take commercial and operational ownership of the repairs and refurbishment function.
- Visit existing and prospective customers to understand requirements and identify new opportunities.
- Develop strong, long-term customer relationships and become a trusted technical/commercial point of contact.
- Identify opportunities to increase repair, refurbishment and lifecycle-service revenue.
- Manage projects from initial enquiry through quotation, planning, delivery and completion.
- Work closely with engineering, technical, manufacturing and operational teams.
- Ensure projects are delivered safely, efficiently, to specification and within agreed commercial parameters.
- Review project scopes, costs, margins and commercial performance.
- Provide quotations and support negotiations with customers.
- Identify opportunities for repeat business and longer-term service relationships.
- Ensure excellent attention to detail across project documentation, costs, specifications and customer requirements.
- Resolve technical and commercial issues effectively and professionally.
- Help shape and develop processes as the repairs and refurbishment business continues to grow.
About You
We are looking for someone who combines technical credibility with strong commercial instincts.
You may currently be a Repairs Manager, Service Manager, Projects Manager, Engineering Manager, Aftermarket Manager or similar — or you may be an experienced Project Manager or Engineer ready to take a more commercially focused leadership position.
You will ideally have experience in a technical, engineered product, manufacturing, construction, security, access, infrastructure, facilities or project-led environment.
More important than having experience of security equipment specifically is your ability to understand technical products, manage projects, communicate confidently with customers and spot commercial opportunities.
You will need
- Experience managing technical projects, repairs, refurbishment, service or engineering activity.
- Strong commercial awareness and an understanding of project profitability.
- Excellent customer-facing and relationship-building skills.
- The confidence to visit customers and develop new opportunities.
- Strong organisational skills and exceptional attention to detail.
- The ability to understand technical requirements and communicate them clearly.
- Experience managing or mentoring people.
- A proactive, solutions-focused approach.
- Strong negotiation and communication skills.
- The ability to balance customer service with commercial objectives.
Why Join?
This is an opportunity to join a market-leading specialist manufacturer where you can make a genuine impact.
You won't simply be managing a repairs department.
You'll have the opportunity to develop and grow an important commercial area of the business, build customer relationships and influence how the company's lifecycle-service offering develops.
The role offers
- £46,000–£52,000 basic salary (although flexible to reflect experience) OTE circa £10,000+ — uncapped
- A commercially focused role with genuine scope to grow the business
- Leadership responsibility for a small Project Management team
- Significant customer interaction and autonomy
- The opportunity to work with highly specialist, bespoke engineered products
- A position within an established and market-leading organisation
- Crawley-based
If you are commercially driven, technically minded and enjoy developing customer relationships as much as delivering projects, we'd like to hear from you
Repairs Manager / Aftermarket Manager / Service and Projects Manager in Crawley employer: Mastella Ventures Ltd
As a leading manufacturer of bespoke anti-terror perimeter security equipment, this company offers an exceptional work environment for Field Service Engineers in the Leeds/Bradford/Sheffield area. With a strong focus on employee development, competitive earnings potential, and a supportive culture that values independence and teamwork, you will have the opportunity to work on prestigious projects while enjoying generous benefits such as unlimited overtime, a company vehicle, and comprehensive training. Join a trusted organisation with over 30 years of experience and make a meaningful impact in a vital industry.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Manager / Aftermarket Manager / Service and Projects Manager in Crawley
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Repairs Manager / Aftermarket Manager / Service and Projects Manager role you’re after at Mastella Ventures Ltd.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at Mastella Ventures Ltd a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at Mastella Ventures Ltd.
✨Apply Through Company Websites
When you spot a role like Repairs Manager / Aftermarket Manager / Service and Projects Manager at Mastella Ventures Ltd, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Repairs Manager / Aftermarket Manager / Service and Projects Manager in Crawley
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Repairs Manager / Aftermarket Manager / Service and Projects Manager, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Mastella Ventures Ltd a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Mastella Ventures Ltd specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Mastella Ventures Ltd
✨Brush Up on Core Engineering Principles
Before heading into the interview with Mastella Ventures Ltd, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Mastella Ventures Ltd want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
