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- Tasks: Lead user research projects, applying user-centred methods in agile environments.
- Company: Mastek is a global digital consultancy focused on impactful user-centred design solutions.
- Benefits: Enjoy flexible working, competitive salary, training budget, and private healthcare.
- Why this job: Make a real difference through innovative projects and collaboration with talented teams.
- Qualifications: Experience in user research, agile teams, and strong facilitation skills required.
- Other info: Sector experience in banking or healthcare is a bonus.
The predicted salary is between 36000 - 60000 £ per year.
Mastek is an international digital consultancy with offices in the UK, Europe, US, and India. We build impactful solutions for government and private clients, with a growing focus on user-centred design services. Our work spans across sectors, offering exciting opportunities for content designers to develop their skills and make a real difference. Join us to work on innovative projects, collaborate with talented teams, and contribute to the creation of user-centred content that drives positive outcomes for both users and clients.
Mastek is seeking a Senior User Researcher to join our dynamic and growing User-Centred Design practice. This role involves leading impactful projects for clients across the public and private sectors, applying user-centred methods in agile environments, and collaborating with a diverse range of stakeholders. As a Senior, you will contribute to our UCD strategy, support the growth of the community, and contribute to business development.
- Scope and deliver components of end-to-end user research activities in a variety of programme contexts.
- Recommend and execute appropriate user research activities based on project needs.
- Create and maintain phase-appropriate user research deliverables.
- Clearly articulate project problems, scopes, and success criteria to diverse audiences through compelling communication.
- Support clients through all phases of the design process, from ideation to implementation.
- Effectively communicate with stakeholders within your client team, ensuring alignment and buy-in.
- Upskill and educate stakeholders and colleagues on user-centred design approaches and methods.
- Show commercial awareness, looking for new opportunities to deliver for the client or identifying opportunities for cross-selling services.
- Raise blockers or risks within the delivery for the team, supporting the delivery manager (or project lead) to resolve these.
- Apply UCD and agile approaches to bids for transformation projects, ensuring alignment with client needs and expectations.
Community Development:
- Contribute to the evolution of Mastek’s user-centred design and consulting strategy.
- Support the development of propositions and ‘points of view’ for applying design thinking approaches in new markets and clients.
- Support the development of the community, applying Design Operations principles.
Sector experience in Banking/finance is a bonus. Demonstrable user research experience within agile teams and complex programmes. Demonstrated application of user research methods and tools. Proven experience in conducting user research and translating findings into actionable insights. Mentoring experience of UCD/research teams. Sector experience in healthcare is a bonus.
Strong facilitation skills for both remote and in-person workshops, meetings and research sessions. Ability to manage complex, ambiguous projects and organizational dynamics. Skills and experience in related disciplines such as service design, and content/communication design are a plus.
Competitive salary with an annual performance-related bonus. Training budget for professional growth. Choice of MacBook or Windows laptop with necessary software. Cycle to Work scheme. Flexible working structure (remote or hybrid options). Pension contributions and life insurance. Private healthcare. Opportunities to work on diverse projects across public and private sectors.
UX Researcher- Remote employer: Mastek
Contact Detail:
Mastek Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UX Researcher- Remote
✨Tip Number 1
Familiarise yourself with user-centred design principles and agile methodologies. Understanding these concepts will not only help you in interviews but also demonstrate your commitment to the role and its requirements.
✨Tip Number 2
Network with professionals in the UX research field, especially those who have experience in sectors like banking or healthcare. Engaging with them can provide insights into the industry and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific user research projects you've led or contributed to. Be ready to articulate the methods you used, the challenges faced, and how your findings influenced design decisions.
✨Tip Number 4
Showcase your facilitation skills by preparing examples of workshops or meetings you've led. Highlight how you managed group dynamics and ensured productive outcomes, as this is crucial for the role.
We think you need these skills to ace UX Researcher- Remote
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in user research and user-centred design. Emphasise any projects where you've applied user research methods, especially in agile environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for user-centred design and your understanding of Mastek's mission. Mention specific projects or experiences that align with the role and demonstrate your ability to communicate effectively with diverse stakeholders.
Showcase Your Skills: In your application, clearly outline your skills in facilitation, mentoring, and managing complex projects. Provide examples of how you've successfully navigated ambiguous situations and contributed to community development in previous roles.
Highlight Sector Experience: If you have experience in banking, finance, or healthcare, make sure to highlight this in your application. Tailoring your application to include sector-specific knowledge can set you apart from other candidates.
How to prepare for a job interview at Mastek
✨Understand User-Centred Design
Make sure you have a solid grasp of user-centred design principles. Be prepared to discuss how you've applied these methods in previous projects, especially in agile environments. This will show your potential employer that you can hit the ground running.
✨Showcase Your Research Skills
Be ready to share specific examples of user research you've conducted. Highlight how you translated findings into actionable insights and how these insights impacted project outcomes. This demonstrates your ability to deliver real value to clients.
✨Communicate Effectively
Practice articulating complex ideas clearly and concisely. You’ll need to communicate with diverse stakeholders, so being able to convey project problems and success criteria in an engaging way is crucial. Consider preparing a few key points or stories to illustrate your communication skills.
✨Demonstrate Commercial Awareness
Research Mastek and understand their business model and client sectors. Be prepared to discuss how you can identify new opportunities for the company and contribute to business development. Showing that you’re not just focused on the design aspect but also on the commercial side will set you apart.
