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- Tasks: Lead user research projects, applying user-centred methods in agile environments.
- Company: Join Mastek, a dynamic company focused on user-centred design across various sectors.
- Benefits: Enjoy flexible working options, competitive salary, and a training budget for growth.
- Why this job: Make an impact through diverse projects while collaborating with a vibrant community.
- Qualifications: 3+ years of user research experience; strong facilitation and mentoring skills required.
- Other info: Experience in healthcare is a bonus; choose your preferred laptop for work.
The predicted salary is between 36000 - 60000 £ per year.
Mastek is seeking a User Researcher to join our dynamic and growing User-Centred Design practice. This role involves leading impactful projects for clients across the public and private sectors, applying user-centred methods in agile environments, and collaborating with a diverse range of stakeholders. As a Senior, you will contribute to our UCD strategy, support the growth of the community, and contribute to business development.
User-centred design
- Scope and deliver components of end-to-end user research activities in a variety of programme contexts.
- Recommend and execute appropriate user research activities based on project needs.
- Create and maintain phase-appropriate user research deliverables.
- Clearly articulate project problems, scopes, and success criteria to diverse audiences through compelling communication.
- Support clients through all phases of the design process, from ideation to implementation.
- Effectively communicate with stakeholders within your client team, ensuring alignment and buy-in.
- Upskill and educate stakeholders and colleagues on user-centred design approaches and methods, and agile approaches to transformation and delivery.
- Show commercial awareness, looking for new opportunities to deliver for the client or identifying opportunities for cross-selling services.
- Raise blockers or risks within the delivery for the team, supporting the delivery manager (or project lead) to resolve these.
- Apply UCD and agile approaches to bids for transformation projects, ensuring alignment with client needs and expectations.
Community Development:
- Contribute to the evolution of Mastek’s user-centred design and consulting strategy.
- Support the development of propositions and ‘points of view’ for applying design thinking approaches in new markets and clients.
- Support the development of the community, applying Design Operations principles.
Qualifications:
- At least 3 years of relevant user research experience within agile teams and complex programmes.
- Demonstrated application of user research methods and tools.
- Proven experience in conducting user research and translating findings into actionable insights.
- Mentoring experience of UCD/research teams.
- Sector experience in healthcare is a bonus.
- Strong facilitation skills for both remote and in-person workshops, meetings and research sessions.
- Ability to manage complex, ambiguous projects and organizational dynamics.
- Skills and experience in related disciplines such as service design, and content/communication design are a plus.
Benefits:
- Competitive salary with an annual performance-related bonus.
- Training budget for professional growth.
- Choice of MacBook or Windows laptop with necessary software.
- Cycle to Work scheme.
- Flexible working structure (remote or hybrid options).
- Pension contributions and life insurance.
- Private healthcare.
- Opportunities to work on diverse projects across public and private sectors.
Contact Detail:
Mastek Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UX Researcher I (Remote or Hybrid)
✨Tip Number 1
Familiarise yourself with user-centred design principles and agile methodologies. Understanding these concepts will not only help you in interviews but also demonstrate your commitment to the role and its requirements.
✨Tip Number 2
Network with professionals in the UX research field, especially those who have experience in healthcare or similar sectors. Engaging with them can provide insights into the industry and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific projects where you've applied user research methods. Be ready to articulate how your findings influenced design decisions and improved user experiences, as this will showcase your practical experience.
✨Tip Number 4
Stay updated on the latest trends and tools in UX research. Being knowledgeable about current practices will not only enhance your discussions during interviews but also show that you're proactive about your professional development.
We think you need these skills to ace UX Researcher I (Remote or Hybrid)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the UX Researcher I position at Mastek. Familiarise yourself with user-centred design principles and agile methodologies, as these are key to the role.
Tailor Your CV: Highlight your relevant experience in user research, especially within agile teams. Be specific about the methods and tools you've used, and include any mentoring experience or sector-specific knowledge, such as healthcare, that could set you apart.
Craft a Compelling Cover Letter: Use your cover letter to demonstrate your passion for user-centred design and how your skills align with Mastek's needs. Mention specific projects where you've successfully applied user research methods and how you can contribute to their UCD strategy.
Showcase Communication Skills: Since effective communication with stakeholders is crucial for this role, consider including examples in your application that showcase your ability to articulate project problems and success criteria clearly. This could be through past project experiences or workshops you've facilitated.
How to prepare for a job interview at Mastek
✨Showcase Your User-Centred Design Knowledge
Make sure to highlight your understanding of user-centred design principles during the interview. Be prepared to discuss specific methods you've used in past projects and how they contributed to successful outcomes.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills in real-world situations. Think about examples from your experience where you successfully navigated complex projects or stakeholder dynamics.
✨Demonstrate Your Communication Skills
Since effective communication is key in this role, practice articulating your thoughts clearly and concisely. Be ready to explain how you've communicated project scopes and success criteria to diverse audiences in the past.
✨Highlight Your Mentoring Experience
If you have mentoring experience, be sure to mention it. Discuss how you've supported the growth of UCD teams and contributed to community development, as this aligns with the company's focus on collaboration and education.
