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- Tasks: Lead user research projects, collaborating with clients and stakeholders to enhance user experience.
- Company: Mastek is a dynamic company focused on user-centred design across various sectors.
- Benefits: Enjoy flexible working options, competitive salary, training budget, and private healthcare.
- Why this job: Join a vibrant team, make an impact, and grow your skills in a supportive environment.
- Qualifications: 5+ years of user research experience, strong facilitation skills, and mentoring capabilities required.
- Other info: Opportunities to work on diverse projects and contribute to community development.
The predicted salary is between 28800 - 48000 £ per year.
Mastek is seeking a Senior User Researcher to join our dynamic and growing User-Centred Design practice. This role involves leading impactful projects for clients across the public and private sectors, applying user-centred methods in agile environments, and collaborating with a diverse range of stakeholders. As a Senior, you will contribute to our UCD strategy, support the growth of the community, and contribute to business development.
User-centred design
- Scope and deliver components of end-to-end user research activities in a variety of programme contexts.
- Recommend and execute appropriate user research activities based on project needs.
- Create and maintain phase-appropriate user research deliverables.
- Clearly articulate project problems, scopes, and success criteria to diverse audiences through compelling communication.
- Support clients through all phases of the design process, from ideation to implementation.
- Effectively communicate with stakeholders within your client team, ensuring alignment and buy-in.
- Upskill and educate stakeholders and colleagues on user-centred design approaches and methods, and agile approaches to transformation and delivery.
- Show commercial awareness, looking for new opportunities to deliver for the client or identifying opportunities for cross-selling services.
- Raise blockers or risks within the delivery for the team, supporting the delivery manager (or project lead) to resolve these.
- Apply UCD and agile approaches to bids for transformation projects, ensuring alignment with client needs and expectations.
Community Development:
- Contribute to the evolution of Mastek’s user-centred design and consulting strategy.
- Support the development of propositions and ‘points of view’ for applying design thinking approaches in new markets and clients.
- Support the development of the community, applying Design Operations principles.
Qualifications:
- At least 5 years of relevant user research experience within agile teams and complex programmes.
- Demonstrated application of user research methods and tools.
- Proven experience in conducting user research and translating findings into actionable insights.
- Mentoring experience of UCD/research teams.
- Sector experience in healthcare is a bonus.
- Strong facilitation skills for both remote and in-person workshops, meetings and research sessions.
- Ability to manage complex, ambiguous projects and organizational dynamics.
- Skills and experience in related disciplines such as service design, and content/communication design are a plus.
Benefits:
- Competitive salary with an annual performance-related bonus.
- Training budget for professional growth.
- Choice of MacBook or Windows laptop with necessary software.
- Cycle to Work scheme.
- Flexible working structure (remote or hybrid options).
- Pension contributions and life insurance.
- Private healthcare.
- Opportunities to work on diverse projects across public and private sectors.
UX Researcher I (Remote or Hybrid) employer: Mastek
Contact Detail:
Mastek Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UX Researcher I (Remote or Hybrid)
✨Tip Number 1
Familiarise yourself with user-centred design principles and agile methodologies. Understanding these concepts will not only help you in interviews but also demonstrate your commitment to the role and its requirements.
✨Tip Number 2
Network with professionals in the UX research field, especially those who have experience in healthcare or similar sectors. Engaging with them can provide insights into the industry and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific projects where you've applied user research methods effectively. Be ready to articulate how your findings led to actionable insights and improved user experiences.
✨Tip Number 4
Showcase your facilitation skills by preparing examples of workshops or meetings you've led. Highlight how you managed complex dynamics and ensured stakeholder alignment during these sessions.
We think you need these skills to ace UX Researcher I (Remote or Hybrid)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant user research experience, especially within agile teams. Emphasise any specific projects that demonstrate your ability to apply user-centred design methods.
Craft a Compelling Cover Letter: In your cover letter, clearly articulate your understanding of user-centred design and how your experience aligns with Mastek's needs. Mention your facilitation skills and any mentoring experience you have, as these are key for the role.
Showcase Your Research Skills: Provide examples of user research methods you've successfully implemented in past projects. Highlight how you've translated findings into actionable insights, as this is crucial for the position.
Demonstrate Commercial Awareness: Mention any experiences where you've identified new opportunities for clients or contributed to business development. This will show Mastek that you understand the importance of aligning user research with client needs.
How to prepare for a job interview at Mastek
✨Showcase Your User-Centred Design Knowledge
Make sure to brush up on user-centred design principles and methodologies. Be prepared to discuss how you've applied these in previous roles, especially in agile environments. Highlight specific projects where your research led to actionable insights.
✨Prepare for Stakeholder Communication
Since the role involves collaborating with diverse stakeholders, practice articulating complex ideas clearly and concisely. Think of examples where you successfully communicated project scopes and success criteria to different audiences.
✨Demonstrate Your Mentoring Experience
As mentoring is a key aspect of this role, be ready to share your experiences in guiding UCD or research teams. Discuss how you’ve supported others in their professional growth and the impact it had on the team’s performance.
✨Highlight Your Commercial Awareness
Show that you understand the business side of user research. Prepare to discuss how you've identified new opportunities for clients or contributed to business development in past roles. This will demonstrate your ability to align user research with client needs.
