User Researcher (London Area)

Interaction Designer

London – 3 Days Travel to Office

SC Eligible or Active SC Candidates may apply

Permanent Opportunity

About Mastek:

Mastek is an international digital consultancy with offices in the UK, Europe, US, and India. We build impactful solutions for government and private clients, with a growing focus on user-centred design services. Our work spans across sectors, offering exciting opportunities for content designers to develop their skills and make a real difference. Join us to work on innovative projects, collaborate with talented teams, and contribute to the creation of user-centred content that drives positive outcomes for both users and clients.

Summary:

Mastek is seeking a Senior User Researcher to join our dynamic and growing User-Centred Design practice. This role involves leading impactful projects for clients across the public and private sectors, applying user-centred methods in agile environments, and collaborating with a diverse range of stakeholders. As a Senior, you will contribute to our UCD strategy, support the growth of the community, and contribute to business development.

Key responsibilities:

User-centred design

• Scope and deliver components of end-to-end user research activities in a variety of programme contexts
• Recommend and execute appropriate user research activities based on project needs
• Create and maintain phase-appropriate user research deliverables
• Clearly articulate project problems, scopes, and success criteria to diverse audiences through compelling communication
• Respond to challenges, supporting the team to reach a resolution
• Support clients through all phases of the design process, from ideation to implementation

Stakeholder management

• Effectively communicate with stakeholders within your client team, ensuring alignment and buy-in, being seen by the client project team and senior client stakeholders as experienced in your profession and in UCD
• Upskill and educate stakeholders and colleagues on user-centred design approaches and methods, and agile approaches to transformation and delivery
• Show commercial awareness, looking for new opportunities to deliver for the client or identifying opportunities for cross-selling services
• Raise blockers or risks within the delivery for the team, supporting the delivery manager (or project lead) to resolve these

Business development

• Play a supporting role in creating persuasive business proposals
• Apply UCD and agile approaches to bids for transformation projects, ensuring alignment with client needs and expectations

Community Development:

• Contribute to the evolution of Mastek’s user-centred design and consulting strategy
• Support the development of propositions and ‘points of view’ for applying design thinking approaches in new markets and clients
• Support the development of the community, applying Design Operations principles

Requirements:

Experience:

• Sector experience in Banking/finance is a bonus
• Demonstrable user research experience within agile teams and complex programmes
• Demonstrated application of user research methods and tools
• Proven experience in conducting user research and translating findings into actionable insights
• Experience in consultancy
• Mentoring experience of UCD/research teams
• Familiarity with GDS/NHS service standards and assessments and experience of running Discoveries to GDS/NHS Service Standard
• Sector experience in healthcare is a bonus

Skills:

• Strong stakeholder management and communication skills, with the ability to gain buy-in for approach
• Strong facilitation skills for both remote and in-person workshops, meetings and research sessions
• Ability to manage complex, ambiguous projects and organizational dynamics
• Skills and experience in related disciplines such as service design, and content/communication design are a plus

Benefits:

• Competitive salary with an annual performance-related bonus.
• Training budget for professional growth.
• Choice of MacBook or Windows laptop with necessary software.
• Cycle to Work scheme.
• Flexible working structure (remote or hybrid options).
• Pension contributions and life insurance.
• Private healthcare.
• Opportunities to work on diverse projects across public and private sectors.