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- Tasks: Join our team as a ServiceNow Tester, focusing on product testing and collaboration with developers.
- Company: Mastek UK is a recognized ServiceNow partner, dedicated to delivering high-quality service management solutions.
- Benefits: Enjoy a dynamic work environment with opportunities for continuous learning and improvement.
- Why this job: Be part of a fast-paced team, enhance system efficiency, and contribute to impactful service management projects.
- Qualifications: Minimum 2 years experience as a ServiceNow tester; knowledge of JavaScript and ServiceNow modules required.
- Other info: Must be able to commute to Leeds office; SC clearance or eligibility is mandatory.
The predicted salary is between 36000 - 60000 £ per year.
ServiceNow Tester
Location: Leeds, UK 2 day travel to our Leeds office is Mandatory
Looking for Active SC or SC Eligible Candidates
Cannot do Sponsorship for the role
Position Overview
We are seeking a skilled and experienced ServiceNow Tester with a strong attention to detail. This role will be joining the already established ServiceNow Mastek UK managed service, which has recently been recognised as a ServiceNow partner.
In this role, you will be a part of the UK ServiceNow product team reporting into the Mastek ServiceNow Product Owner. You will be responsible for product testing (SIT), co-ordinating UAT & documenting test outputs, working alongside our team of ServiceNow developers. You will collaborate with cross-functional teams to support with process improvements, enhance system efficiency & deliver high-quality service management solutions.
Key Responsibilities
- Planning, designing, and executing testing scenarios
- Document testing outputs/outcomes
- Be able to support with audit requirements (evidence testing of development)
They should also be able to:
- Collaborate with project managers, business analysts, key stakeholders and development teams to understand desired acceptance criteria ensuring this is clearly documented & delivered Develop comprehensive test plans where required.
- Write test scenarios and test scripts to cover functional, regression and performance testing
- Prioritise with the product & development teams to provide the testing efforts, assigning tasks and ensuring timely completion of test cycles
- Perform manual and automated testing as necessary, troubleshoot defects, and track issues to resolution
- Promote a culture of continuous learning and improvement within Mastek
- Contribute to the development and maintenance of testing standards, processes, and best practices
Must Have Skills
- Able to commute to the central Leeds office.
- Minimum of 2 years of experience as a ServiceNow tester
- Knowledge of ServiceNow development, including code familiarity (JavaScript, Glide)
- Good understanding of ServiceNow modules such as; ITSM, CSM, CMDB, Employee Centre & Integration Hub (REST & SOAP web services & API integrations)
- Fair understanding of ServiceNow out of the box architecture
- Good understanding of the Atlassian products, such as Jira & Confluence.
- Good analytical & problem-solving skills, with a strong attention to detail.
- Effective communication & interpersonal skills, with the ability to work collaboratively in a fast-paced environment, potentially across multiple customer environments.
- ITIL v4 qualified.
Preferred Skills
- ServiceNow Certified System Administrator (CSA).
- Experience with Agile/Scrum methodologies & tools.
- Good understanding of ServiceNow modules such as; ITOM & SPM.
- Good understanding of authentication methods used within ServiceNow.
Tester Service Now employer: Mastek
Contact Detail:
Mastek Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tester Service Now
✨Tip Number 1
Familiarize yourself with the specific ServiceNow modules mentioned in the job description, such as ITSM, CSM, and CMDB. This knowledge will not only help you during the interview but also demonstrate your commitment to understanding the role.
✨Tip Number 2
Highlight any experience you have with Agile/Scrum methodologies, as this is a preferred skill for the position. Be prepared to discuss how you've applied these methodologies in past projects.
✨Tip Number 3
Since effective communication is key in this role, practice articulating your thoughts clearly and concisely. Consider preparing examples of how you've successfully collaborated with cross-functional teams in previous roles.
✨Tip Number 4
If you have experience with Atlassian products like Jira and Confluence, be sure to mention it. Familiarity with these tools can set you apart from other candidates and show that you're ready to hit the ground running.
We think you need these skills to ace Tester Service Now
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the ServiceNow Tester position. Understand the key responsibilities and required skills, as this will help you tailor your application to highlight relevant experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience as a ServiceNow tester, particularly any work with ITSM, CSM, or other relevant modules. Mention specific projects where you planned, designed, and executed testing scenarios.
Showcase Technical Skills: Clearly outline your technical skills related to ServiceNow development, including familiarity with JavaScript and Glide. If you have experience with tools like Jira and Confluence, make sure to include that as well.
Communicate Effectively: Use clear and concise language in your application. Highlight your communication and interpersonal skills, as these are crucial for collaborating with cross-functional teams. Provide examples of how you've worked effectively in a team environment.
How to prepare for a job interview at Mastek
✨Showcase Your ServiceNow Knowledge
Make sure to highlight your experience with ServiceNow, especially your familiarity with its modules like ITSM, CSM, and CMDB. Be prepared to discuss specific projects where you utilized these skills.
✨Demonstrate Attention to Detail
As a ServiceNow Tester, attention to detail is crucial. Share examples of how you've ensured accuracy in your testing processes and how you've documented test outputs effectively.
✨Prepare for Collaboration Questions
Since the role involves working with cross-functional teams, be ready to discuss your experience collaborating with project managers, business analysts, and developers. Highlight any successful outcomes from these collaborations.
✨Familiarize Yourself with Testing Standards
Understand the testing standards and best practices relevant to ServiceNow. Be prepared to talk about how you contribute to maintaining these standards and how you promote continuous improvement within your team.
