At a Glance
- Tasks: Consult and design IT Service Management solutions for diverse clients.
- Company: Join Mastek, a purpose-driven tech company focused on innovation and inclusion.
- Benefits: Hybrid work model, career development, and a supportive culture.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Make a real impact in high-stakes projects while shaping service strategies.
- Qualifications: 5+ years in ITSM, strong ITIL knowledge, and excellent stakeholder management skills.
The predicted salary is between 50000 - 60000 £ per year.
Greetings from Mastek!
Location: UK‑based hybrid role, primarily home‑based, with periodic travel to Leeds and Reading locations.
Clearance: SC Eligible
At Mastek, we help our customers build resilient, compliant, and future‑ready digital services. We’re now looking for an experienced ITSM Service Consultant to join our growing Service Management capability, supporting both Public and Private Sector clients. This is a fantastic opportunity for an ITSM professional who enjoys consulting, shaping service strategy, and designing end‑to‑end service solutions aligned to real business outcomes.
The Role
As an ITSM Service Consultant, you’ll act as a trusted advisor to our clients—working closely with business stakeholders, delivery teams, and partners to design, implement, and continuously improve IT Service Management solutions. You’ll lead service design initiatives, assess service maturity, develop roadmaps, and support bid responses, while helping evolve Mastek’s wider Service Management capability.
Key Responsibilities
- Provide ITSM consultancy to support customer needs and pre‑sales activity
- Design and implement ITIL v4‑aligned service management practices
- Develop service governance processes, policies, and artefacts
- Support service design, transition, and operations across complex environments
- Deliver service consultancy assignments across Public and Private Sector clients
- Contribute to bid and contract renewal documentation
Stakeholder & Client Engagement
- Collaborate with business stakeholders, technical teams, and partners
- Communicate service designs, improvements, and recommendations clearly
- Act as a trusted partner, proactively identifying opportunities for improvement
Continuous Improvement & Capability Development
- Act as a Service Management SME within the organisation
- Lead service maturity assessments and roadmap development
- Support the evolution of a Shared Service model, allowing tailored service adoption
- Identify opportunities for automation, standardisation, and optimisation
- Evaluate emerging ITSM tools, trends, and best practices
Leadership & Collaboration
- Contribute to the Service Management Community of Practice
- Support wider corporate initiatives to uplift service quality and capability
- Mentor and support service staff where appropriate
Experience & Skills
Essential:
- 5+ years’ experience in IT Service Management design and/or delivery
- Strong understanding of ITIL-based frameworks, service design, and assurance
- Experience delivering Target Operating Models (TOMs)
- Proven stakeholder management and consultative skills
- Experience working in complex IT environments
Desirable:
- Experience with tools such as ServiceNow, BMC Remedy, or equivalent
- Public Sector service delivery experience
- Knowledge of cloud-based service models
Certifications
- ITIL v4 – Preferred
- ITIL v3 – Desirable
What We’re Looking For
- A customer‑focused consultant with a strategic mindset
- Strong communicator, confident with both technical and non‑technical audiences
- Organised, proactive, and comfortable managing multiple engagements
- Passionate about quality, improvement, and service excellence
- Collaborative team player with a drive to see initiatives through to completion
Why Mastek?
We’re a purpose‑driven organisation committed to creating positive impact and championing inclusion. You’ll join a culture that encourages innovation, collaboration, and continuous growth. We celebrate difference and believe diverse perspectives lead to stronger solutions. Even if you don’t meet every requirement, we encourage you to apply — great talent comes from a variety of backgrounds. Your lived experience, unique strengths, and personal story matter — they help us design better outcomes for the communities we serve. We celebrate diversity of experience, knowledge, backgrounds, and perspectives, and believe these differences enable us to create meaningful impact. We are proud to be an equal opportunity employer and are committed to fairness and inclusion for all, regardless of sex, race, religion or belief, ethnic or national origin, disability, age, citizenship, marital or partnership status, sexual orientation, gender identity, pregnancy or related conditions, or any other protected characteristic. If you require any reasonable adjustments or additional support during the recruitment process, please let us know.
Meaningful work across high‑impact Public and Private Sector programmes. Collaborative and supportive culture. Career development within a growing Service Management practice.
Ready to Make an Impact? Apply now and help us build a more inclusive, digitally empowered future.
ITSM Service Consultant in Slough employer: Mastek
At Mastek, we pride ourselves on being a purpose-driven organisation that fosters a culture of innovation, collaboration, and continuous growth. As an ITSM Service Consultant, you'll have the opportunity to work on high-impact projects across both Public and Private Sector clients, while benefiting from a supportive environment that values diverse perspectives and encourages career development. With a hybrid working model primarily based from home and periodic travel to our Leeds and Reading locations, we offer a flexible work-life balance that empowers you to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land ITSM Service Consultant in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the ITSM field and let them know you're on the lookout for opportunities. You never know who might have a lead or can refer you to someone at Mastek.
✨Tip Number 2
Prepare for those interviews by brushing up on your ITIL knowledge and service design skills. Be ready to discuss how you've tackled complex IT environments and delivered successful service management solutions.
✨Tip Number 3
Showcase your consultative skills! During interviews, highlight your experience in stakeholder management and how you've acted as a trusted advisor in previous roles. Mastek values strong communication, so be clear and confident.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining Mastek and making an impact in the ITSM space.
We think you need these skills to ace ITSM Service Consultant in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the ITSM Service Consultant role. Highlight your experience with ITIL frameworks and service design, as well as any relevant tools like ServiceNow. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT Service Management and how you can contribute to our mission at Mastek. Be sure to mention any specific projects or achievements that showcase your expertise.
Showcase Your Stakeholder Skills:Since this role involves a lot of collaboration, make sure to highlight your stakeholder management experience. Share examples of how you've successfully engaged with clients and teams in the past. We love seeing those consultative skills in action!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at Mastek!
How to prepare for a job interview at Mastek
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL v4 knowledge. Understand the key principles and how they apply to service design and delivery. Be ready to discuss how you've implemented these practices in past roles.
✨Showcase Your Stakeholder Skills
Prepare examples of how you've successfully managed stakeholders in complex environments. Highlight your consultative approach and how you've communicated service improvements to both technical and non-technical audiences.
✨Demonstrate Continuous Improvement Mindset
Think about specific instances where you've identified opportunities for automation or optimisation. Be ready to share how you’ve contributed to service maturity assessments and developed roadmaps for improvement.
✨Engage with Mastek's Values
Familiarise yourself with Mastek’s commitment to diversity and inclusion. Be prepared to discuss how your unique experiences can contribute to their purpose-driven culture and how you align with their values.
