At a Glance
- Tasks: Design and develop innovative solutions on the ServiceNow platform while collaborating with cross-functional teams.
- Company: Join Mastek UK, a trusted ServiceNow partner known for delivering high-quality service management solutions.
- Benefits: Enjoy a dynamic work environment with opportunities for innovation and professional growth.
- Other info: Must be able to commute to the central Leeds office.
- Why this job: Be part of a team driving operational excellence and continuous improvement in service operations tooling.
- Qualifications: 5+ years as a ServiceNow Developer with strong scripting and DevOps experience required.
The predicted salary is between 48000 - 72000 £ per year.
We are seeking a highly skilled & experienced developer with a proven track record for developing and implementing innovative solutions. This role will be joining the already established ServiceNow Mastek UK managed service, which has recently been recognised as a ServiceNow trusted partner.
In this role, you will be reporting into the Mastek ServiceNow Product Owner. You will be responsible for designing, developing & implementing innovation solutions on (but not limited to) the ServiceNow platform, that align with our customers business strategies (both current and potential customer base). You will collaborate with crossfunctional teams to drive process improvements, enhance system efficiency & deliver high-quality service management solutions. With a split in focus
1) on working on the delivery of the Mastek ServiceNow team’s backlog, and
2) leading hands-on innovation initiatives to improve service operations tooling. Your expertise in ServiceNow, observability, alerting, and AWS-related tools will help drive operational excellence and continuous improvement.
Key Responsibilities Platform Development & Configuration:
Design, develop, and implement innovative solutions across ServiceNow, observability, alerting, and AWS-related tooling, including custom applications, integrations, AI & flows.
Develop applications and integrations across platforms such as ITSM, ITOM, PA, CSM, SPM, CSDM, CMDB, Employee Centre, Integration Hub, and observability tools (e.g., Datadog, Splunk, AWS CloudWatch, Prometheus, etc.).
Ensure seamless interoperability between service operations tooling and cloudnative environments. Technical Leadership & Collaboration:
Serve as a technical lead, providing guidance & best practices across service operations platforms.
Collaborate with internal and external stakeholders to gather & analyse requirements, translating & documenting these into effective solutions.
Support internal Mastek growth and innovation workstreams as well as leading them.
Foster collaboration between ServiceNow and broader service operations tooling, ensuring integration and automation opportunities are maximised. Innovation & Continuous Improvement: Stay current with industry best practices and emerging technologies in service operations tooling, including observability and alerting.
Drive innovation by integrating and optimising monitoring solutions within service management workflows.
Develop proof-of-concept (POC) solutions for new features and capabilities across observability and ITSM platforms.
Lead cross-team initiatives to drive innovation, with the potential for reuse across multiple customer environments. Service Operations Reporting & Insights:
Design and implement advanced reporting solutions to provide real-time insights into service performance, incident trends, and operational health.
Develop dashboards that integrate data from multiple service operations tools to provide a comprehensive view of system health and SLAs.
Utilise data analytics and machine learning models to predict potential service degradations and optimise resource allocation.
Enhance reporting capabilities to support compliance, audit, and continuous service improvement initiatives.
Must Have Skills
Able to commute to the central Leeds office.
Minimum of 5 years of experience as a ServiceNow Developer or in a similar role involving service operations tooling.
Extensive experience & understanding of ServiceNow development, including scripting (JavaScript, Glide).
Strong understanding of ServiceNow modules & processes underpinning; ITSM, PA, CSDM, CMDB, Employee Centre & Integration Hub (REST & SOAP web services & API integrations).
Familiarity with AWS services related to service operations, such as AWS Lambda, CloudFormation, and Step Functions.
Experience with DevOps practices, CI/CD pipelines, and infrastructure-as-code.
Strong problem-solving skills with a focus on continuous improvement and automation.
Good understanding of ServiceNow out of the box architecture.
Good understanding of other platforms such as; GitHub, Jira, Confluence
Proven experience in developing & implementing innovative solutions on (but not limited to), the ServiceNow platform, driving thought leadership.
Effective communication & interpersonal skills, with the ability to work collaboratively in a fast-paced environment, potentially across multiple customer environments. Preferred Skills
ServiceNow Certified System Administrator (CSA).
ITIL v4 qualified. Experience with Agile/Scrum methodologies & tools.
ServiceNow Certified Implementation Specialist (CIS), or other relevant certifications.
Experience in designing and implementing AI solutions to enhance service operations capabilities
ServiceNow Developer- SC Cleared in Bradford employer: Mastek
Mastek UK is an exceptional employer, offering a dynamic work environment in the heart of Leeds where innovation thrives. As a trusted partner of ServiceNow, we provide our employees with opportunities for professional growth and development, fostering a culture of collaboration and continuous improvement. Join us to be part of a forward-thinking team that values your expertise and encourages you to lead innovative solutions that make a real impact.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Developer- SC Cleared in Bradford
✨Tip Number 1
Familiarise yourself with the latest features and updates in ServiceNow. Being knowledgeable about recent innovations can help you stand out during discussions with the hiring team, showcasing your commitment to staying current in the field.
✨Tip Number 2
Network with professionals already working in ServiceNow roles or related fields. Engaging with them on platforms like LinkedIn can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss specific projects where you've implemented innovative solutions using ServiceNow. Highlighting your hands-on experience with tools like AWS and observability platforms will demonstrate your technical expertise and problem-solving skills.
✨Tip Number 4
Showcase your ability to collaborate across teams by preparing examples of past experiences where you successfully worked with cross-functional teams. This will illustrate your interpersonal skills and your capacity to drive process improvements effectively.
We think you need these skills to ace ServiceNow Developer- SC Cleared in Bradford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience as a ServiceNow Developer. Focus on specific projects where you've designed, developed, and implemented solutions, especially those that align with the responsibilities mentioned in the job description.
Craft a Compelling Cover Letter:In your cover letter, emphasise your technical leadership skills and your ability to collaborate with cross-functional teams. Mention any relevant certifications, such as ServiceNow Certified System Administrator or ITIL v4, to strengthen your application.
Showcase Relevant Skills:Clearly outline your expertise in ServiceNow development, scripting languages like JavaScript, and familiarity with AWS services. Provide examples of how you've driven innovation and continuous improvement in previous roles.
Highlight Problem-Solving Abilities:Demonstrate your strong problem-solving skills by including specific instances where you've optimised service operations or developed innovative solutions. This will show your potential employer that you can contribute to their goals effectively.
How to prepare for a job interview at Mastek
✨Showcase Your Technical Skills
Be prepared to discuss your experience with ServiceNow development in detail. Highlight specific projects where you've designed and implemented innovative solutions, and be ready to explain the technical challenges you faced and how you overcame them.
✨Demonstrate Collaboration Experience
Since this role involves working with cross-functional teams, share examples of how you've successfully collaborated with others in previous roles. Discuss how you gathered requirements and translated them into effective solutions, showcasing your interpersonal skills.
✨Stay Current with Industry Trends
Research the latest trends in service operations tooling, observability, and alerting. Be ready to discuss how these trends can impact the role and how you can leverage them to drive innovation within the company.
✨Prepare for Problem-Solving Scenarios
Expect to face problem-solving questions during the interview. Prepare by thinking of specific instances where you've identified issues and implemented solutions, particularly in relation to automation and continuous improvement in service operations.
