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- Tasks: Lead user research projects, collaborating with diverse stakeholders in agile environments.
- Company: Mastek is a dynamic IT services company focused on user-centred design and consulting.
- Benefits: Enjoy flexible working options, competitive salary, and a choice of laptop.
- Why this job: Join a vibrant team, make an impact across sectors, and grow your skills in UCD.
- Qualifications: Experience in user research, agile teams, and strong stakeholder management skills required.
- Other info: Opportunities for mentoring and community development in user-centred design.
The predicted salary is between 36000 - 60000 £ per year.
Mastek is seeking a Senior User Researcher to join our dynamic and growing User-Centred Design practice. This role involves leading impactful projects for clients across the public and private sectors, applying user-centred methods in agile environments, and collaborating with a diverse range of stakeholders. As a Senior, you will contribute to our UCD strategy, support the growth of the community, and contribute to business development.
Key responsibilities:
User-centred design
- Scope and deliver components of end-to-end user research activities in a variety of programme contexts
- Recommend and execute appropriate user research activities based on project needs
- Create and maintain phase-appropriate user research deliverables
- Clearly articulate project problems, scopes, and success criteria to diverse audiences through compelling communication
- Respond to challenges, supporting the team to reach a resolution
- Support clients through all phases of the design process, from ideation to implementation
- Effectively communicate with stakeholders within your client team, ensuring alignment and buy-in, being seen by the client project team and senior client stakeholders as experienced in your profession and in UCD
- Upskill and educate stakeholders and colleagues on user-centred design approaches and methods, and agile approaches to transformation and delivery
- Show commercial awareness, looking for new opportunities to deliver for the client or identifying opportunities for cross-selling services
- Raise blockers or risks within the delivery for the team, supporting the delivery manager (or project lead) to resolve these
- Play a supporting role in creating persuasive business proposals
- Apply UCD and agile approaches to bids for transformation projects, ensuring alignment with client needs and expectations
Community Development:
- Contribute to the evolution of Mastek’s user-centred design and consulting strategy
- Support the development of propositions and ‘points of view’ for applying design thinking approaches in new markets and clients
- Support the development of the community, applying Design Operations principles
Requirements:
Experience:
- Demonstrate relevant user research experience within agile teams and complex programmes
- Demonstrated application of user research methods and tools
- Proven experience in conducting user research and translating findings into actionable insights
- Experience in consultancy
- Mentoring experience of UCD/research teams
- Familiarity with GDS/NHS service standards and assessments and experience of running Discoveries to GDS/NHS Service Standard
- Sector experience in healthcare is a bonus
Skills:
- Strong stakeholder management and communication skills, with the ability to gain buy-in for approach
- Strong facilitation skills for both remote and in-person workshops, meetings and research sessions
- Ability to manage complex, ambiguous projects and organizational dynamics
- Skills and experience in related disciplines such as service design, and content/communication design are a plus
- Competitive salary with an annual performance-related bonus.
- Choice of MacBook or Windows laptop with necessary software.
- Cycle to Work scheme.
- Flexible working structure (remote or hybrid options).
- Pension contributions and life insurance.
- Opportunities to work on diverse projects across public and private sectors.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology and Consulting
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Industries
IT Services and IT Consulting
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Senior User Researcher- SC Cleared employer: Mastek
Contact Detail:
Mastek Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior User Researcher- SC Cleared
✨Tip Number 1
Familiarise yourself with user-centred design principles and agile methodologies. Understanding these concepts will not only help you in interviews but also demonstrate your commitment to the role and its requirements.
✨Tip Number 2
Network with professionals in the user research field, especially those who have experience in healthcare or public sector projects. Engaging with them can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of your past user research projects, particularly those that involved complex programmes or agile teams. Highlight how your contributions led to actionable insights and successful outcomes.
✨Tip Number 4
Stay updated on the latest trends and tools in user research and design thinking. Being knowledgeable about current practices will show your enthusiasm for the field and your readiness to contribute to Mastek's UCD strategy.
We think you need these skills to ace Senior User Researcher- SC Cleared
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Senior User Researcher position at Mastek. Tailor your application to highlight relevant experience in user research, agile methodologies, and stakeholder management.
Craft a Compelling CV: Your CV should clearly showcase your user research experience, particularly within agile teams. Include specific examples of projects where you've applied user-centred design methods and how your contributions led to successful outcomes.
Write a Strong Cover Letter: In your cover letter, express your passion for user-centred design and your understanding of Mastek's mission. Highlight your ability to communicate effectively with diverse stakeholders and your experience in mentoring UCD teams.
Showcase Relevant Skills: Make sure to emphasise your strong facilitation skills and experience in conducting workshops or research sessions. Mention any familiarity with GDS/NHS service standards, as this is particularly relevant for the role.
How to prepare for a job interview at Mastek
✨Showcase Your User Research Experience
Be prepared to discuss your previous user research projects in detail. Highlight specific methodologies you've used, the challenges you faced, and how you translated findings into actionable insights. This will demonstrate your expertise and relevance to Mastek's needs.
✨Communicate Clearly with Stakeholders
Since strong stakeholder management is crucial for this role, practice articulating complex ideas simply and effectively. Use examples from your past experiences to show how you've gained buy-in from diverse audiences and navigated organisational dynamics.
✨Demonstrate Agile Methodology Knowledge
Familiarise yourself with agile principles and be ready to discuss how you've applied them in your previous roles. Mastek values candidates who can adapt to changing project needs, so share examples of how you've successfully managed projects in agile environments.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle ambiguity. Think of situations where you've had to support a team through challenges or resolve conflicts, and be ready to explain your thought process and outcomes.
