Senior Service Designer - Remote or hybrid

Mastek is seeking a Senior Service Designer to join our dynamic and growing User-Centred Design practice. This role involves leading impactful projects for clients across the public and private sectors, applying service design methods in agile environments, and collaborating with a diverse range of stakeholders. You will be able to balance people, process and technology in your approach to transformation and the design of services. Flexible (Remote, with options to work from offices in Reading and Leeds. You may be required to work part-time from client offices.) User-centred design leadership and strategy · Plan and execute appropriate service design activities based on project needs. · Clearly articulate project problems, scopes, and success criteria to diverse audiences through compelling presentations. · Support clients through all phases of the service design process, from ideation to implementation. · Create and maintain service design deliverables like service concepts and blueprints. · Embed business change management into the service design process, ensuring that the impact of the service design solutions on the organisation, culture and people are understood and addressed Upskill and educate stakeholders and colleagues on user-centred design approaches and methods, and agile approaches to transformation. Contribute to applying service design and agile approaches to bids for transformation projects, ensuring alignment with client needs and expectations. Contribute to the evolution of Mastek’s user-centred design and consulting strategy. · Developing propositions and ‘points of view’ for applying design thinking approaches in new markets and clients · Line manage and mentor junior team members and lead community development activities. Demonstratable service design experience within agile teams and complex programmes · Demonstrated application of service design methods and tools. · Experience in consultancy or leading internal projects. · Coaching, mentoring, or management experience of UCD/design teams. · Familiarity with GDS/NHS service standards and assessments and experience of running Discoveries to GDS/NHS Service Standard · Sector experience in healthcare is a bonus · Experience of operational delivery is a bonus Strong facilitation skills for both remote and in-person workshops, meetings and research sessions. · Ability to manage complex, ambiguous projects and organizational dynamics. · Skills in related disciplines such as business change management, product design, content and communication design, or training design are a plus Competitive salary with an annual performance-related bonus. · Training budget for professional growth. · Choice of MacBook or Windows laptop with necessary software. · Cycle to Work scheme. · Flexible working structure (remote or hybrid options). · Pension contributions and life insurance. · Private healthcare. · Opportunities to work on diverse projects across public and private sectors.