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- Tasks: Consult and design IT Service Management solutions for diverse clients.
- Company: Join Mastek, a purpose-driven tech company focused on innovation and inclusion.
- Benefits: Hybrid work model, career development, and a supportive culture.
- Why this job: Make a real impact in high-stakes projects while shaping service strategies.
- Qualifications: 5+ years in IT Service Management with strong ITIL knowledge.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Location: UK‑based hybrid role, primarily home‑based, with periodic travel to Leeds and Reading locations.
Clearance: SC Eligible
At Mastek, we help our customers build resilient, compliant, and future‑ready digital services. We’re now looking for an experienced ITSM Service Consultant to join our growing Service Management capability, supporting both Public and Private Sector clients. This is a fantastic opportunity for an ITSM professional who enjoys consulting, shaping service strategy, and designing end‑to‑end service solutions aligned to real business outcomes.
The Role
As an ITSM Service Consultant, you’ll act as a trusted advisor to our clients—working closely with business stakeholders, delivery teams, and partners to design, implement, and continuously improve IT Service Management solutions. You’ll lead service design initiatives, assess service maturity, develop roadmaps, and support bid responses, while helping evolve Mastek’s wider Service Management capability.
Service Design & Delivery
- Provide ITSM consultancy to support customer needs and pre‑sales activity
- Design and implement ITIL v4‑aligned service management practices
- Develop service governance processes, policies, and artefacts
- Support service design, transition, and operations across complex environments
- Deliver service consultancy assignments across Public and Private Sector clients
- Contribute to bid and contract renewal documentation
Stakeholder & Client Engagement
- Collaborate with business stakeholders, technical teams, and partners
- Communicate service designs, improvements, and recommendations clearly
- Act as a trusted partner, proactively identifying opportunities for improvement
Continuous Improvement & Capability Development
- Act as a Service Management SME within the organisation
- Lead service maturity assessments and roadmap development
- Support the evolution of a Shared Service model, allowing tailored service adoption
- Identify opportunities for automation, standardisation, and optimisation
- Evaluate emerging ITSM tools, trends, and best practices
- Contribute to the Service Management Community of Practice
- Support wider corporate initiatives to uplift service quality and capability
- Mentor and support service staff where appropriate
Experience & Skills
- 5+ years’ experience in IT Service Management design and/or delivery
- Strong understanding of ITIL-based frameworks, service design, and assurance
- Proven stakeholder management and consultative skills
- Experience working in complex IT environments
- Experience with tools such as ServiceNow, BMC Remedy, or equivalent
- Knowledge of cloud-based service models
Certifications
- ITIL v4 – Preferred
A customer‑focused consultant with a strategic mindset. Strong communicator, confident with both technical and non‑technical audiences. Organised, proactive, and comfortable managing multiple engagements. Passionate about quality, improvement, and service excellence. Collaborative team player with a drive to see initiatives through to completion.
Why Mastek?
We’re a purpose‑driven organisation committed to creating positive impact and championing inclusion. You’ll join a culture that encourages innovation, collaboration, and continuous growth. We celebrate difference and believe diverse perspectives lead to stronger solutions. Even if you don’t meet every requirement, we encourage you to apply — great talent comes from a variety of backgrounds. Your lived experience, unique strengths, and personal story matter — they help us design better outcomes for the communities we serve. We celebrate diversity of experience, knowledge, backgrounds, and perspectives, and believe these differences enable us to create meaningful impact. We are proud to be an equal opportunity employer and are committed to fairness and inclusion for all, regardless of sex, race, religion or belief, ethnic or national origin, disability, age, citizenship, marital or partnership status, sexual orientation, gender identity, pregnancy or related conditions, or any other protected characteristic. If you require any reasonable adjustments or additional support during the recruitment process, please let us know.
Meaningful work across high‑impact Public and Private Sector programmes. Collaborative and supportive culture. Career development within a growing Service Management practice.
Ready to Make an Impact? Apply now and help us build a more inclusive, digitally empowered future.
ITSM Service Consultant in Reading employer: Mastek
Contact Detail:
Mastek Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ITSM Service Consultant in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections in the ITSM field and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Get your online presence sorted! Make sure your LinkedIn profile is up-to-date and showcases your ITIL expertise and consulting experience. Engage with relevant content and connect with industry professionals to boost your visibility.
✨Tip Number 3
Prepare for interviews by practising common ITSM scenarios. Think about how you've designed service solutions or improved processes in the past, and be ready to share those stories. Confidence is key!
✨Tip Number 4
Don't forget to apply through our website! We love seeing passionate candidates who align with our values. Plus, it gives you a better chance to stand out in the application process.
We think you need these skills to ace ITSM Service Consultant in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the ITSM Service Consultant role. Highlight your experience with ITIL frameworks and any relevant tools like ServiceNow or BMC Remedy. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about IT Service Management and how you can contribute to our mission at Mastek. Be sure to mention specific projects or achievements that showcase your expertise.
Showcase Your Stakeholder Skills: Since this role involves a lot of collaboration, make sure to highlight your stakeholder management experience. Share examples of how you've successfully engaged with clients and teams in the past. We love seeing those consultative skills in action!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Mastek
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL v4 knowledge before the interview. Be ready to discuss how you've applied ITIL frameworks in past roles, especially in service design and delivery. This will show that you’re not just familiar with the theory but can also implement it effectively.
✨Showcase Your Consultancy Skills
Prepare examples of how you've acted as a trusted advisor in previous positions. Think about specific instances where you identified opportunities for improvement or successfully collaborated with stakeholders. This will demonstrate your consultative approach and ability to engage with clients.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills in complex IT environments. Practice articulating your thought process and decision-making strategies when faced with challenges. This will help you convey your strategic mindset and ability to handle real-world situations.
✨Highlight Continuous Improvement Initiatives
Discuss any initiatives you've led or contributed to that focused on service quality and capability enhancement. Whether it's automation, standardisation, or evaluating new tools, showcasing your passion for continuous improvement will resonate well with the interviewers.
