At a Glance
- Tasks: Lead a high-profile international cyber security programme and manage client relationships.
- Company: Join Mastek, a leader in cyber security with a focus on innovation.
- Benefits: Professional training, career progression, and exposure to complex projects.
- Other info: Dynamic role with opportunities for growth in cyber security leadership.
- Why this job: Shape the future of cyber resilience while working internationally.
- Qualifications: Experience in service delivery management and strong stakeholder skills.
The predicted salary is between 60000 - 80000 £ per year.
Location: Reading / Leeds (with international travel as required)
Security Clearance: SC Eligible
Employment Type: Permanent
Lead a Mission-Critical International Cyber Security Programme
Mastek is seeking an experienced International Cyber Security Service Delivery Manager (SDM) to lead the operational delivery of a high-profile cyber security resilience programme for a UK Central Government client. This is a unique opportunity to shape the service from mobilisation, establish governance frameworks, manage senior client relationships, and lead a multidisciplinary team delivering cyber resilience services across multiple international jurisdictions.
What You'll Be Doing
- Act as the primary operational point of contact for the client
- Lead day-to-day delivery of cyber security services across multiple Service Orders
- Ensure achievement of contractual SLAs and proactively mitigate service credit risks
- Build and run governance, reporting, risk management and service review frameworks
- Manage resource deployment, mobilisation and rapid replacement requirements
- Lead client engagement, escalations, change control and commercial discussions
- Oversee fixed-price service delivery, resource planning and utilisation
- Support international teams while ensuring duty of care, health and safety compliance
- Collaborate with account leadership and resourcing teams to maintain a resilient cyber talent pool
What We're Looking For
- Proven experience as a Service Delivery Manager, Account Manager, Programme Manager, or Delivery Manager
- Strong background managing SLA-driven managed services contracts
- Experience handling service credits, governance reporting, change control and commercial delivery
- Strong stakeholder management skills with confidence interacting at senior leadership level
- Experience managing multidisciplinary teams, contractors and partner resources
- Solid understanding of cyber security and cyber resilience services
- Experience working within government, regulated or international environments
- Excellent communication, reporting and leadership skills
Desirable Certifications
- ITIL Foundation or higher
- PRINCE2, PMP, APM, MSP or Agile certifications
- Security+, CISMP or equivalent cyber qualification
- Commercial/Contract Management certifications (IACCM/WCC beneficial)
Why Join Mastek?
- Professional training and certifications
- Career progression into Cyber Programme Leadership, Service Management and Account Leadership
- Exposure to complex international cyber security engagements
- Opportunities within our Secure Government Services practice
Cyber Security Service Delivery Manager in Reading employer: Mastek
Mastek is an exceptional employer that values innovation and collaboration, particularly within the UK public sector. With a strong focus on employee growth, we offer competitive salaries, performance bonuses, and flexible working arrangements, allowing our team to thrive in a supportive remote environment. Join us in Leeds to be part of a dynamic culture that prioritises meaningful contributions and professional development.
