At a Glance
- Tasks: Lead user research initiatives and shape digital products for diverse clients.
- Company: Join Mastek, a dynamic company focused on user-centred design.
- Benefits: Competitive salary, mentorship opportunities, and a vibrant design community.
- Other info: Opportunity for career growth and to influence design strategies.
- Why this job: Make a real impact by championing user-centred design in agile environments.
- Qualifications: Experience in user research and strong stakeholder management skills.
The predicted salary is between 68205 - 80000 £ per year.
Mastek is seeking a Lead User Researcher to join our dynamic and growing User-Centred Design (UCD) practice. This role offers the opportunity to lead impactful projects across the public and private sectors, applying user-centred methods in agile environments while collaborating with a diverse range of stakeholders.
As a Lead User Researcher, you will:
- Drive the development of our UCD strategy
- Support the growth of our design community
- Line manage and mentor junior team members
- Contribute to business development and client growth
About the Role
You will lead user research initiatives that shape digital products and services for clients across a range of sectors. Working within multidisciplinary agile teams, you'll champion user-centred design, influence stakeholders, and help deliver meaningful outcomes for users and businesses alike.
Key Responsibilities
- User-Centred Design
- Lead, scope, and deliver end-to-end user research activities across a variety of programmes
- Recommend and execute appropriate research methods based on project needs
- Produce and maintain research deliverables appropriate to each project phase
- Clearly communicate project problems, scope, and success criteria to diverse audiences
- Support teams in resolving challenges and navigating delivery issues
- Guide clients through every stage of the design process, from discovery and ideation to implementation
- Stakeholder Management
- Build trusted relationships with client teams and senior stakeholders
- Communicate user-centred design approaches effectively to gain alignment and buy-in
- Upskill colleagues and clients on UCD methods and agile delivery practices
- Identify commercial opportunities, including cross-selling additional services
- Proactively manage delivery risks and blockers in partnership with Delivery Managers or Project Leads
- Navigate organisational complexity and provide practical solutions to ambiguous challenges
- Business Development
- Identify and pursue opportunities with existing and prospective clients
- Shape and present compelling proposals and pitches
- Lead the application of UCD and agile approaches within transformation bids, ensuring alignment with client needs
- Community Development
- Contribute to the evolution of Mastek's User-Centred Design and consulting strategy
- Develop thought leadership, propositions, and points of view on applying design thinking in new markets
- Support and lead the growth of the UCD community through Design Operations principles
Qualifications
