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- Tasks: Lead user-centred design projects, collaborating with diverse stakeholders and ensuring impactful solutions.
- Company: Mastek is a global digital consultancy with a rich 42-year heritage, working with top clients.
- Benefits: Enjoy flexible working options, competitive salary, training budget, and private healthcare.
- Why this job: Join a dynamic team to innovate and make a real impact in various sectors.
- Qualifications: Experience in UCD within agile teams, strong communication skills, and stakeholder management required.
- Other info: Opportunity to mentor others and contribute to the evolution of design strategies.
The predicted salary is between 43200 - 72000 £ per year.
Mastek is seeking a UCD lead to join our dynamic and growing User-Centred Design practice. This role involves leading impactful projects for clients across the public and private sectors, applying UCD methods in agile environments, and collaborating with a diverse range of stakeholders. You will be able to balance people, process and technology in your approach to transformation and the provision of user centred designer leadership.
User-centred design leadership and strategy:
- Plan and execute appropriate UCD activities based on project needs.
- Clearly articulate project and work to resolve problems, scopes, and success criteria to diverse audiences through compelling presentations.
- Support clients through all phases of the UCD process, from ideation to implementation.
- Create, maintain and quality control UCD deliverables from workshops to UR, wireframes and final product UX.
- Embed business change management into the UCD process, ensuring that the impact of UCD solutions on the organisation, culture and people are understood and addressed.
Stakeholder Management:
- Upskill and educate stakeholders and colleagues on user-centred design approaches and methods, and agile approaches to transformation.
- Contribute to applying service design and agile approaches to bids for transformation projects, ensuring alignment with client needs and expectations.
- Contribute to the evolution of Mastek’s user-centred design and consulting strategy.
- Developing propositions and ‘points of view’ for applying design thinking approaches in new markets and clients.
- Line manage and mentor team members and lead community development activities.
Requirements:
- Demonstratable UCD experience within agile teams and complex programmes.
- Experience in consultancy or leading projects.
- Coaching, mentoring, or management experience of UCD/design teams.
- Sector experience in Banking/finance is a bonus.
- Experience of operational delivery is a bonus.
- Strong stakeholder management and communication skills, with the ability to gain buy-in for approach.
- Strong facilitation skills for both remote and in-person workshops, meetings and research sessions.
- Ability to manage complex, ambiguous projects and organizational dynamics.
- Skills in related disciplines such as business change management, product design, content and communication design, or training design are a plus.
Benefits:
- Competitive salary with an annual performance-related bonus.
- Training budget for professional growth.
- Choice of MacBook or Windows laptop with necessary software.
- Cycle to Work scheme.
- Flexible working structure (remote or hybrid options).
- Pension contributions and life insurance.
- Private healthcare.
- Opportunities to work on diverse projects across public and private sectors.
Mastek is an international digital consultancy with offices in the UK, Europe, US, and India. We build impactful solutions for government and private clients like the NHS, Ministry of Defence, Kellogg’s, and Morrisons. Our User-Centred Design practice is a newer part of a company with a 42-year heritage. This offers a start-up atmosphere within a larger company, and numerous opportunities for professional development. Join us to work on innovative projects, collaborate with talented teams, and make a real impact.
Design Lead (UX) employer: Mastek
Contact Detail:
Mastek Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Design Lead (UX)
✨Tip Number 1
Familiarise yourself with user-centred design (UCD) methodologies and agile practices. Being able to discuss specific UCD techniques you've used in past projects will demonstrate your expertise and align with what Mastek is looking for.
✨Tip Number 2
Prepare to showcase your stakeholder management skills. Think of examples where you've successfully gained buy-in from diverse audiences, as this is crucial for the role and will highlight your ability to communicate effectively.
✨Tip Number 3
Brush up on your facilitation skills for both remote and in-person settings. Mastek values strong facilitation abilities, so be ready to discuss how you've led workshops or meetings that resulted in successful outcomes.
✨Tip Number 4
Consider how you can contribute to Mastek's consulting strategy. Think about innovative ideas or points of view you could bring to the table regarding design thinking approaches in new markets, as this will show your proactive mindset.
We think you need these skills to ace Design Lead (UX)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in user-centred design and agile methodologies. Focus on specific projects where you've led UCD activities, showcasing your ability to balance people, process, and technology.
Craft a Compelling Cover Letter: In your cover letter, emphasise your leadership skills and experience in mentoring UCD teams. Discuss how you can contribute to Mastek's user-centred design strategy and your approach to stakeholder management.
Showcase Relevant Projects: Include examples of impactful projects you've worked on, particularly those in the public or private sectors. Highlight your role in these projects and the outcomes achieved through your UCD methods.
Prepare for Interviews: Be ready to discuss your facilitation skills and how you've managed complex projects. Prepare to articulate your approach to embedding business change management into the UCD process and how you've educated stakeholders on design approaches.
How to prepare for a job interview at Mastek
✨Showcase Your UCD Expertise
Be prepared to discuss your experience with user-centred design (UCD) in detail. Highlight specific projects where you applied UCD methods, especially in agile environments, and how these contributed to successful outcomes.
✨Demonstrate Stakeholder Management Skills
Mastek values strong communication and stakeholder management skills. Prepare examples of how you've effectively engaged diverse stakeholders, resolved conflicts, and gained buy-in for your design approach.
✨Prepare for Problem-Solving Scenarios
Expect to face questions that assess your problem-solving abilities. Think of complex projects you've managed and be ready to explain how you navigated ambiguity and organisational dynamics to achieve results.
✨Emphasise Leadership and Mentoring Experience
As a Design Lead, you'll be expected to mentor and manage team members. Share your experiences in coaching or leading design teams, and how you've contributed to their professional development and community building.
