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For Companies At a Glance
- Tasks: Lead IT service delivery and ensure exceptional support services.
- Company: Purpose-driven organisation focused on positive impact and inclusion.
- Benefits: Flexible working pattern, innovative culture, and growth opportunities.
- Why this job: Make a real impact while driving continuous improvement in service delivery.
- Qualifications: Bachelor’s degree, ITIL certification, and strong leadership experience.
- Other info: Diverse perspectives are valued; apply even if you don’t meet every requirement.
The predicted salary is between 36000 - 60000 £ per year.
Ready to lead world-class IT service delivery? Join us as a Service Delivery Manager and take ownership of delivering exceptional support services. You’ll ensure high performance, optimize processes, and build strong relationships that drive customer satisfaction and business success.
Working Pattern: 4-5 days per week onsite with flexibility
What You’ll Do:
- Lead service delivery operations, ensuring SLAs are met or exceeded.
- Own critical incidents, coordinate resolution, and manage stakeholder communication.
- Drive continuous improvement in processes, tools, and methodologies.
- Manage team performance, recruitment, training, and mentoring.
- Oversee financial planning, budgets, and billing milestones.
- Build strong partnerships across teams and stakeholders to enable seamless collaboration.
What We’re Looking For:
- Bachelor’s degree in Computer Science or related field.
- ITIL certification (mandatory) and strong knowledge of service management frameworks.
- Proven experience in service delivery leadership and performance optimization.
- Excellent communication, problem-solving, and organizational skills.
Why Join Us?
- We’re a purpose‑driven organisation committed to creating positive impact and championing inclusion.
- You’ll join a culture that encourages innovation, collaboration, and continuous growth.
- We celebrate difference and believe diverse perspectives lead to stronger solutions.
- Even if you don’t meet every requirement, we encourage you to apply — great talent comes from a variety of backgrounds.
- Your lived experience, unique strengths, and personal story matter — they help us design better outcomes for the communities we serve.
Ready to Make an Impact? Apply now and help us build a more inclusive, digitally empowered future.
Service Delivery Manager – ITIL Certified in Bradford employer: Mastek
Contact Detail:
Mastek Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager – ITIL Certified in Bradford
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT service delivery space. Attend industry events or webinars, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company’s service delivery processes and think about how your experience aligns with their needs. Practice common interview questions, especially around incident management and stakeholder communication.
✨Tip Number 3
Showcase your ITIL knowledge! Be ready to discuss how you’ve applied ITIL principles in your previous roles. Use specific examples to demonstrate your ability to optimise processes and drive continuous improvement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our purpose-driven organisation.
We think you need these skills to ace Service Delivery Manager – ITIL Certified in Bradford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Delivery Manager role. Highlight your ITIL certification and any relevant service delivery leadership experience to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for service delivery and how you’ve driven improvements in past roles. We love to see your personality come through, so don’t hold back!
Showcase Your Communication Skills: As a Service Delivery Manager, communication is key. Use clear and concise language in your application to demonstrate your ability to convey complex information effectively. We want to see how you can manage stakeholder communication!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy — just a few clicks and you’re done!
How to prepare for a job interview at Mastek
✨Know Your ITIL Inside Out
Since the role requires ITIL certification, make sure you brush up on your ITIL knowledge. Be ready to discuss how you've applied ITIL principles in past roles, especially in service delivery and incident management.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading service delivery teams. Think about specific situations where you’ve optimised processes or improved team performance, and be ready to share these stories during the interview.
✨Communicate Effectively
Strong communication is key for this role. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few questions to ask the interviewer about their current challenges in service delivery.
✨Demonstrate Continuous Improvement Mindset
Be prepared to discuss how you’ve driven continuous improvement in your previous roles. Share specific methodologies or tools you’ve used to enhance service delivery and how they benefited the organisation.
