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- Tasks: Collaborate on service design and support operational activities for impactful projects.
- Company: Purpose-driven organisation focused on innovation and inclusion.
- Benefits: Competitive salary, diverse culture, and opportunities for continuous growth.
- Why this job: Make a positive impact while working in a collaborative and innovative environment.
- Qualifications: 7+ years in service delivery with strong analytical and communication skills.
- Other info: We celebrate diversity and encourage applicants from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
This position blends analytical capability with service design expertise and requires a seasoned professional with 7+ years of experience managing support projects. The role also provides direct support to the Service Delivery Manager, ensuring key deliverables, outcomes, and day‐to‐day operational activities run smoothly.
Key Responsibilities
- Collaborate on service design initiatives, supporting prototyping, testing, and validation.
- Translate insights into clear service requirements and actionable recommendations.
- Monitor service KPIs, ensuring services meet performance, quality, and compliance standards.
- Support the Service Delivery Manager with key deliverables, reporting, planning, and operational oversight.
- Assist with day‐to‐day service operations, including incident trends, escalations, and service reviews.
- Facilitate workshops to align stakeholders and co‐design solutions.
- Maintain service documentation, including catalogues, process guides, and operational artefacts.
- Support implementation and change activities to ensure smooth adoption of service improvements.
Skills & Experience
- 7+ years of experience managing support projects or service delivery environments.
- Strong grounding in service design methodologies, including blueprinting, journey mapping, and co‐design.
- Proven analytical and problem‐solving skills, with the ability to interpret data and drive decisions.
- Experience supporting or partnering with Service Delivery Managers in operational contexts.
- Excellent communication and facilitation skills, especially with senior stakeholders.
- Familiarity with ITIL or other service management frameworks.
- Proficiency with service design and analysis tools such as Miro, Visio, or similar.
- Understanding of digital service delivery and agile ways of working.
Ideal Candidate Summary
- Experienced service professional with 7+ years managing support projects or service delivery work.
- Strong service design capability, including journey mapping, blueprinting, and co‐design.
- Analytical thinker who can interpret data, identify issues, and recommend improvements.
- Collaborative partner who supports the Service Delivery Manager with daily operations and key deliverables.
- Clear communicator comfortable engaging stakeholders and facilitating workshops.
- Detail‐oriented documenter who maintains accurate service catalogues and process artefacts.
- Adaptable team player familiar with ITIL, digital service delivery, and agile environments.
Why Join Us?
We are a purpose‐driven organisation committed to creating positive impact and championing inclusion. You will join a culture that encourages innovation, collaboration, and continuous growth. We celebrate difference and believe diverse perspectives lead to stronger solutions. Even if you do not meet every requirement, we encourage you to apply — great talent comes from a variety of backgrounds. Your lived experience, unique strengths, and personal story matter — they help us design better outcomes for the communities we serve. We celebrate diversity of experience, knowledge, backgrounds, and perspectives, and believe these differences enable us to create meaningful impact. We are proud to be an equal opportunity employer and are committed to fairness and inclusion for all, regardless of sex, race, religion or belief, ethnic or national origin, disability, age, citizenship, marital or partnership status, sexual orientation, gender identity, pregnancy or related conditions, or any other protected characteristic. If you require any reasonable adjustments or additional support during the recruitment process, please let us know.
Service Analyst in London employer: Mastek UK Limited
Contact Detail:
Mastek UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Analyst in London
✨Network Like a Pro
Get out there and connect with people in the industry! Attend events, join online forums, or even reach out to folks on LinkedIn. Building relationships can open doors that a CV just can't.
✨Show Off Your Skills
When you get the chance to chat with potential employers, make sure to highlight your service design experience and analytical skills. Share specific examples of how you've tackled challenges in past roles — it’ll make you stand out!
✨Prepare for Interviews
Do your homework before interviews! Understand the company’s services and think about how your experience aligns with their needs. Prepare questions that show you're genuinely interested in their operations and culture.
✨Apply Through Our Website
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Service Analyst in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in service design and support projects. We want to see how your skills align with the role, so don’t hold back on showcasing your journey mapping and analytical prowess!
Showcase Your Communication Skills: Since this role involves engaging with senior stakeholders, it’s crucial to demonstrate your excellent communication abilities. Use clear and concise language in your application to reflect how you can facilitate workshops and collaborate effectively.
Highlight Relevant Tools and Frameworks: Mention your familiarity with service design tools like Miro or Visio, and any experience with ITIL or agile methodologies. We love seeing candidates who are well-versed in the tools that help us deliver top-notch services!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our purpose-driven team!
How to prepare for a job interview at Mastek UK Limited
✨Know Your Service Design Inside Out
Make sure you brush up on your service design methodologies like journey mapping and blueprinting. Be ready to discuss how you've applied these in past projects, as this role heavily relies on your ability to translate insights into actionable recommendations.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical thinking by discussing specific examples where you've interpreted data to drive decisions. Think about the KPIs you've monitored and how you've ensured services meet performance standards—this will show your potential employer that you're the right fit for the role.
✨Engage with Stakeholders
Since this role involves facilitating workshops and engaging with senior stakeholders, practice your communication skills. Be ready to share experiences where you've successfully aligned stakeholders or co-designed solutions, as this will highlight your collaborative nature.
✨Familiarise Yourself with ITIL and Agile
Brush up on your knowledge of ITIL and agile methodologies, as these are crucial for the role. Be prepared to discuss how you've implemented service improvements in a digital delivery context, showcasing your adaptability and understanding of modern service environments.