Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Collaborate on service design, monitor KPIs, and support daily operations.
- Company: Purpose-driven organisation focused on positive impact and inclusion.
- Benefits: Innovative culture, diverse perspectives, and commitment to growth.
- Why this job: Join a team that values your unique strengths and lived experiences.
- Qualifications: 7+ years in service delivery, strong analytical skills, and service design expertise.
- Other info: Encourages applications from diverse backgrounds; we celebrate difference.
The predicted salary is between 36000 - 60000 £ per year.
This position blends analytical capability with service design expertise and requires a seasoned professional with 7+ years of experience managing support projects. The role also provides direct support to the Service Delivery Manager, ensuring key deliverables, outcomes, and day-to-day operational activities run smoothly.
Key Responsibilities:- Collaborate on service design initiatives, supporting prototyping, testing, and validation.
- Translate insights into clear service requirements and actionable recommendations.
- Monitor service KPIs, ensuring services meet performance, quality, and compliance standards.
- Support the Service Delivery Manager with key deliverables, reporting, planning, and operational oversight.
- Assist with day-to-day service operations, including incident trends, escalations, and service reviews.
- Facilitate workshops to align stakeholders and co-design solutions.
- Maintain service documentation, including catalogues, process guides, and operational artefacts.
- Support implementation and change activities to ensure smooth adoption of service improvements.
- 7+ years of experience managing support projects or service delivery environments.
- Strong grounding in service design methodologies, including blueprinting, journey mapping, and co-design.
- Proven analytical and problem-solving skills, with the ability to interpret data and drive decisions.
- Experience supporting or partnering with Service Delivery Managers in operational contexts.
- Excellent communication and facilitation skills, especially with senior stakeholders.
- Familiarity with ITIL or other service management frameworks.
- Proficiency with service design and analysis tools such as Miro, Visio, or similar.
- Understanding of digital service delivery and agile ways of working.
- Experienced service professional with 7+ years managing support projects or service delivery work.
- Strong service design capability, including journey mapping, blueprinting, and co-design.
- Analytical thinker who can interpret data, identify issues, and recommend improvements.
- Collaborative partner who supports the Service Delivery Manager with daily operations and key deliverables.
- Clear communicator comfortable engaging stakeholders and facilitating workshops.
- Detail-oriented documenter who maintains accurate service catalogues and process artefacts.
- Adaptable team player familiar with ITIL, digital service delivery, and agile environments.
- We’re a purpose-driven organisation committed to creating positive impact and championing inclusion.
- You’ll join a culture that encourages innovation, collaboration, and continuous growth.
- We celebrate difference and believe diverse perspectives lead to stronger solutions.
- Even if you don’t meet every requirement, we encourage you to apply — great talent comes from a variety of backgrounds.
- Your lived experience, unique strengths, and personal story matter — they help us design better outcomes for the communities we serve.
- We celebrate diversity of experience, knowledge, backgrounds, and perspectives, and believe these differences enable us to create meaningful impact.
We are proud to be an equal opportunity employer and are committed to fairness and inclusion for all, regardless of sex, race, religion or belief, ethnic or national origin, disability, age, citizenship, marital or partnership status, sexual orientation, gender identity, pregnancy or related conditions, or any other protected characteristic. If you require any reasonable adjustments or additional support during the recruitment process, please let us know.
Service Analyst in Leeds employer: Mastek UK Limited
Contact Detail:
Mastek UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Analyst in Leeds
✨Tip Number 1
Get to know the company inside out! Research our values, mission, and recent projects. This will help you tailor your conversations and show us you're genuinely interested in being part of our team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral — which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to service design and analytics. Think about how your experience aligns with the role and be ready to share specific examples that highlight your skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows us that you’re enthusiastic about the opportunity. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Service Analyst in Leeds
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. Make sure you understand what we're looking for in a Service Analyst and how your experience aligns with our needs.
Tailor Your CV and Cover Letter: Don’t just send a generic CV! Highlight your relevant experience, especially in service design and support projects. Show us how your skills match the role and why you're the perfect fit for our team.
Show Off Your Analytical Skills: Since this role requires strong analytical capabilities, make sure to include examples of how you've used data to drive decisions in your previous roles. We love seeing how you can interpret data and recommend improvements!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Mastek UK Limited
✨Know Your Service Design Inside Out
Make sure you brush up on your service design methodologies like journey mapping and blueprinting. Be ready to discuss how you've applied these in past projects, as this role heavily relies on your ability to translate insights into actionable recommendations.
✨Show Off Your Analytical Skills
Prepare to demonstrate your analytical prowess by bringing examples of how you've interpreted data to drive decisions. Think about specific KPIs you've monitored and how you've ensured services met performance and quality standards.
✨Communicate Like a Pro
Since you'll be engaging with senior stakeholders, practice articulating your thoughts clearly and confidently. Consider running through some mock scenarios where you facilitate workshops or present findings to ensure you're comfortable in those situations.
✨Be Ready for Collaboration
This role involves supporting the Service Delivery Manager and collaborating with various teams. Think of examples where you've worked closely with others to achieve common goals, and be prepared to discuss how you can contribute to a collaborative environment.
