At a Glance
- Tasks: Provide top-notch customer service and support to enhance client satisfaction.
- Company: Join Mast Group Ltd., a leading manufacturer in diagnostic products since 1959.
- Benefits: Starting salary of £27,000 with opportunities for growth and development.
- Other info: Dynamic role with a focus on teamwork and continuous improvement.
- Why this job: Be the first point of contact for customers and make a real difference.
- Qualifications: GCSEs in maths and English, plus 2 years in customer service.
The predicted salary is between 27000 - 27000 £ per year.
We are looking to recruit a highly skilled and conscientious Customer Services Coordinator to join the team based at our Daresbury site. The job holder will operate, maintain and continuously improve customer and administrative support systems with the aim of assisting the Company in achieving its sales and serviceability objectives. The successful candidate should be willing to actively engage and contribute their knowledge, to aid the progression of customer services, ensuring effective communication and contribution to the Company’s service in exceeding customer expectations.
THE ROLE
- To provide excellent proactive service to customers and achieve KPIs set and reported on regularly.
- First point of contact for customer queries via email and telephone.
- To build good working relationships with customers and distributors.
- To provide effective communication to customers during interactions, adhering to time frames for maintaining positive working relationships.
- Operate the administrative and order processing functions of the company, following processes and ensure continuous improvement.
- Work closely with other departments such as sales, marketing, warehouse and logistics etc.
- Working with the Quality Department with regards to complaints and CAPAs raised ensuring feedback to Customer Services Team Leader following resolution to benefit ongoing team development.
- Assist sales teams in ensuring quotations and tenders are processed in line with deadlines and standards.
- Lead resolution of queries, issues and complaints relating to UK and export orders in a timely manner, ensuring clear communication at all times.
- To be a primary contact for intercompany order management.
- To issue credit notes when authorised by senior management.
- Contribute to the management of stock allocation in relation to back orders.
- Ensure prompt shipment of product to customers in the UK and internationally.
- Experience of checking credit notes alongside Finance.
In addition to the specified duties the Customer Services Coordinator is expected to perform additional tasks that the company may require.
THE PERSON
- GCSE or equivalent in maths and English.
- Experience of using an ERP system such as SAGE.
- Minimum of 2 years experience of working in a customer service environment, including direct customer contact.
- Ideally experience of working in UK and Export markets is desirable.
- Ability to use Microsoft office systems – excel in particular.
- Proven experience of demonstrating attention to detail and accurate input of data to various systems.
- Experience of managing customer accounts to a high standard.
- Proven experience in time management and maintaining deadlines i.e. respond to enquiries within 24 hours.
- Ability to plan and prioritise workload and work under pressure effectively.
- Excellent communication skills both written and verbally and the ability to build positive relationships at all levels both internally and externally.
- Willingness to carry out and learn new tasks.
In addition to the specified duties the employee is expected to perform additional tasks when reasonably called upon to do so. We want someone who demonstrates our Company values.
Global Customer Services & Orders Specialist in Warrington employer: Mast Group Ltd
Mast Group Ltd. is an exceptional employer, offering a dynamic work environment at our Daresbury site where innovation and customer satisfaction are at the forefront of our operations. We pride ourselves on fostering a collaborative culture that encourages employee growth through continuous training and development opportunities, ensuring that our team members can thrive in their roles while contributing to our mission of exceeding customer expectations. With a competitive starting salary and a commitment to integrity, we provide a rewarding workplace for those looking to make a meaningful impact in the field of diagnostics.
StudySmarter Expert Advice🤫
We think this is how you could land Global Customer Services & Orders Specialist in Warrington
✨Tip Number 1
Network like a pro! Reach out to current employees at Mast Group Ltd. on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky customer queries or complaints. We want you to shine and show them you’re the perfect fit for their team!
✨Tip Number 3
Show off your skills! Bring examples of how you've improved customer service processes in previous roles. This will demonstrate your proactive approach and commitment to continuous improvement, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Mast Group Ltd. family.
We think you need these skills to ace Global Customer Services & Orders Specialist in Warrington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Global Customer Services & Orders Specialist. Highlight your experience in customer service and any relevant skills, like using ERP systems or managing customer accounts. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how your background aligns with our company values. Remember, we love seeing enthusiasm and a proactive attitude!
Showcase Your Communication Skills:Since this role involves a lot of communication, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional. We appreciate attention to detail, so double-check for any typos or errors!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining our team at Mast Group Ltd!
How to prepare for a job interview at Mast Group Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Mast Group Ltd. Understand their products, values, and recent developments in the diagnostic field. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you resolved a difficult issue or exceeded customer expectations. Be ready to discuss how you can apply these skills to the role of Global Customer Services & Orders Specialist.
✨Demonstrate Your Attention to Detail
Since the role requires accurate data input and management of customer accounts, be prepared to discuss how you ensure accuracy in your work. You might want to mention any tools or methods you use to double-check your work, especially if you've used ERP systems like SAGE.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready that show your interest in the role and the company. You could ask about the team dynamics, how success is measured in the role, or what challenges the company is currently facing in customer service. This shows you're thinking ahead and are genuinely interested in contributing.
