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For Companies At a Glance
- Tasks: Provide top-notch customer service and support to enhance client satisfaction.
- Company: Join Mast Group Ltd., a leading manufacturer in diagnostic products since 1959.
- Benefits: Enjoy a competitive salary, private medical insurance, and pension enrolment.
- Why this job: Be the first point of contact and make a real difference in customer experiences.
- Qualifications: GCSEs in maths and English, plus customer service experience preferred.
- Other info: Dynamic role with opportunities for personal growth and teamwork across departments.
The predicted salary is between 28800 - 43200 £ per year.
We are looking to recruit a highly skilled and conscientious Customer Services Coordinator to join the team based at our Daresbury site. The job holder will operate, maintain and continuously improve customer and administrative support systems with the aim of assisting the Company in achieving its sales and serviceability objectives. The successful candidate should be willing to actively engage and contribute their knowledge, to aid the progression of customer services, ensuring the Company’s service exceeds customer expectations.
Mast Group Ltd. is a world class manufacturer and supplier of diagnostic products for clinical, industrial and veterinary testing. As an independent company, since 1959, our commitment to maintaining integrity and customer satisfaction, combined with innovation in in‑vitro diagnostics, has resulted in improved clinical decisions and pathways.
THE ROLE
- To provide excellent proactive service to customers and achieve KPIs
- First point of contact for customer queries via email and telephone
- To build good working relationships with customers and distributors
- Operate the administrative and order processing functions of the company, following processes and ensure continuous improvement
- Work closely with other departments such as sales, marketing, warehouse and logistics etc.
- Assist sales teams in ensuring quotations and tenders are processed in line with deadlines and standards
- Lead resolution of queries, issues and complaints relating to UK and export orders
- To be a primary contact for intercompany order management
- To issue credit notes when authorised by senior management
- Contribute to the management of stock allocation in relation to back orders
- Ensure prompt shipment of product to customers in the UK and internationally
- Experience of checking credit notes alongside Finance
- In addition to the specified duties the Customer Services Coordinator is expected to perform additional tasks that the company may require.
THE PERSON
- GCSE or equivalent in maths and English
- Experience of using an ERP system
- Experience of working in a customer service environment, including direct customer contact
- Ideally experience of working in UK and Export markets is desirable
- Ability to use Microsoft office systems – excel in particular
- Ability to plan and prioritise workload and work under pressure effectively
- Excellent communication skills both written and verbally
- Time management is key
- In addition to the specified duties the employee is expected to perform additional tasks when reasonably called upon to do so.
BENEFITS
- Competitive salary dependent on experience
- Auto Enrolment on Pension
- Private medical insurance
We want someone who demonstrates our Company values: Reliable, Responsible, Integrity.
Customer Service Coordinator in Warrington employer: Mast Group Ltd
Contact Detail:
Mast Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator in Warrington
✨Tip Number 1
Network like a pro! Reach out to current employees at Mast Group Ltd. on LinkedIn or other platforms. A friendly chat can give you insider info and might just get your application noticed.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations or complaints, as this role is all about exceeding customer expectations.
✨Tip Number 3
Show off your skills! Bring examples of how you've improved processes in previous roles. This will demonstrate your proactive approach and commitment to continuous improvement, which is key for this position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the team.
We think you need these skills to ace Customer Service Coordinator in Warrington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Coordinator role. Highlight your experience in customer service and any relevant skills, like using ERP systems or managing queries. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how your values align with ours. Show us how you can help exceed customer expectations at Mast Group Ltd.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Mast Group Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Mast Group Ltd. Understand their products, values, and what sets them apart in the diagnostic industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you resolved a difficult issue or went above and beyond for a customer. This will demonstrate your ability to meet and exceed customer expectations, which is crucial for the role.
✨Familiarise Yourself with ERP Systems
Since experience with an ERP system is mentioned in the job description, make sure you can discuss any relevant experience you have. If you’ve used similar systems, be ready to explain how you navigated them and how they helped improve efficiency in your previous roles.
✨Practice Your Communication Skills
As a Customer Service Coordinator, excellent communication is key. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with discussing your experiences and answering common interview questions.