At a Glance
- Tasks: Support Sales and Customer Success teams while delivering exceptional service to customers.
- Company: Join a dynamic educational platform with a passion for quality resources.
- Benefits: Flexible part-time hours, fun events, and career progression opportunities.
- Other info: Work in a vibrant office with great snacks and a supportive team.
- Why this job: Be part of a growing business making a real impact in education.
- Qualifications: Strong communication skills and tech-savvy; customer service experience is a plus.
The predicted salary is between 12 - 15 £ per hour.
Job Type: Part-time (2 or 3 days per week) – Permanent, immediate start
MASSOLIT is an educational platform hosting short video lectures delivered by leading academics, aimed at GCSE and A Level students. We have an excellent reputation for delivering high-quality resources to schools, with over 11,000 lectures covering the arts, humanities and sciences.
The Role
We are looking for a motivated person to help our Sales and Customer Success teams achieve their goals and deliver exceptional service to our customers. The Customer Success Assistant will join a small and dynamic team of passionate people, dedicated to providing excellent teaching resources to schools and individuals around the world. This is a new role so duties will be varied with scope for progression and professional development. Full job and product training will be provided.
The successful candidate will work 2-3 days per week from our South London office, equipped with standing desks, new iMacs and plenty of healthy (and not-so-healthy) snacks.
Responsibilities
- Answering and triaging inbound calls and live chat sessions.
- Responding to common/frequent sales and support queries via our Hubspot support platform.
- Assisting in configuring, tracking and reporting on schools with free trial access.
- Helping new customers during their onboarding process.
- Checking in with existing customers to highlight new content and features.
- Supporting the team with ad hoc admin tasks.
The Candidate
The ideal candidate is incredibly well organised and can juggle a variety of ongoing tasks. This is the perfect opportunity for someone looking for meaningful part‑time work and who wants to be part of a growing small business.
Must haves
- Confident communicator that can converse with many different types of people
- Excellent written and verbal communication skills
- Well organised and can work independently
- Tech‑literate and able to pick up new tools quickly
Nice to haves
- Previous customer service experience
- Prior knowledge of Education or EdTech industry
Initial interviews will be conducted via Google Meet, followed by a final interview conducted in person at our London office (near Oval tube station).
The Perks
- Fun and creative company events throughout the year
- Exceptional Christmas Party
- Flexibility of working from home and from our London‑based office
- Pension and share option schemes
- Career progression opportunities
Customer Success Assistant in London employer: Massolit
MASSOLIT is an exceptional employer, offering a vibrant work culture where creativity and passion for education thrive. As a part-time Customer Success Assistant in our South London office, you'll enjoy flexible working arrangements, comprehensive training, and opportunities for professional growth within a supportive team dedicated to delivering high-quality educational resources. With fun company events and a focus on employee well-being, MASSOLIT is the perfect place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Assistant in London
✨Tip Number 1
Get to know the company! Before your interview, dive into MASSOLIT's mission and values. This will help you connect with the team and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and communication. Role-play with a friend or use a mirror to boost your confidence.
✨Tip Number 3
Show off your tech skills! Since the role requires being tech-literate, be ready to discuss any tools you've used before. If you have experience with Hubspot or similar platforms, mention it!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Customer Success Assistant in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Assistant role. Highlight your relevant skills and experiences that match what we're looking for, like your communication skills and ability to juggle tasks.
Show Your Passion:We love seeing candidates who are genuinely excited about education and helping others. Share why you're interested in this role and how you can contribute to our mission of providing excellent teaching resources.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your personality shine through, so don’t be afraid to let us know who you are!
Apply Through Our Website:To make sure your application gets to us quickly, apply directly through our website. It’s the best way to ensure we see your application and can get back to you promptly!
How to prepare for a job interview at Massolit
✨Know the Company Inside Out
Before your interview, take some time to research MASSOLIT and its mission. Familiarise yourself with their educational platform and the types of resources they offer. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Showcase Your Communication Skills
As a Customer Success Assistant, strong communication is key. Prepare examples from your past experiences where you effectively communicated with customers or team members. Practising common interview questions can help you articulate your thoughts clearly during the interview.
✨Demonstrate Your Organisational Skills
Since the role requires juggling various tasks, be ready to discuss how you stay organised. Share specific tools or methods you use to manage your workload, and consider mentioning any experience you have with customer service or tech platforms like Hubspot.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, company culture, or opportunities for professional development. This shows that you’re not just interested in the job, but also in how you can grow within the company.
