At a Glance
- Tasks: Support Sales and Customer Success teams while delivering exceptional service to customers.
- Company: Join a dynamic educational platform with a passion for quality resources.
- Benefits: Flexible part-time hours, fun events, and career progression opportunities.
- Other info: Work in a vibrant office with great snacks and a supportive team.
- Why this job: Be part of a growing business making a real impact in education.
- Qualifications: Strong communication skills and tech-savvy; customer service experience is a plus.
The predicted salary is between 11.7 - 14.3 £ per hour.
Job Type: Part-time (2 or 3 days per week) – Permanent, immediate start
Job Description
MASSOLIT is an educational platform hosting short video lectures delivered by leading academics, aimed at GCSE and A Level students.
We have an excellent reputation for delivering high-quality resources to schools, with over 11,000 lectures covering the arts, humanities and sciences.
The Role
We are looking for a motivated person to help our Sales and Customer Success teams achieve their goals and deliver exceptional service to our customers.
The Customer Success Assistant will join a small and dynamic team of passionate people, dedicated to providing excellent teaching resources to schools and individuals around the world.
This is a new role so duties will be varied with scope for progression and professional development.
Full job and product training will be provided.
The successful candidate will work 2-3 days per week from our South London office, equipped with standing desks, new i Macs and plenty of healthy (and not-so-healthy) snacks.
Responsibilities
- Answering and triaging inbound calls and live chat sessions.
- Responding to common/frequent sales and support queries via our Hubspot support platform.
- Assisting in configuring, tracking and reporting on schools with free trial access.
- Helping new customers during their onboarding process.
- Checking in with existing customers to highlight new content and features.
- Supporting the team with ad hoc admin tasks.
- The Candidate
The ideal candidate is incredibly well organised and can juggle a variety of ongoing tasks.
This is the perfect opportunity for someone looking for meaningful part‑time work and who wants to be part of a growing small business.
- Must haves
- Confident communicator that can converse with many different types of people
- Excellent written and verbal communication skills
- Well organised and can work independently
- Tech‑literate and able to pick up new tools quickly
- Nice to haves
- Previous customer service experience
- Prior knowledge of Education or Ed Tech industry
Initial interviews will be conducted via Google Meet, followed by a final interview conducted in person at our London office (near Oval tube station).
- The Perks
- Fun and creative company events throughout the year
- Exceptional Christmas Party
- Flexibility of working from home and from our London‑based office
- Pension and share option schemes
- Career progression opportunities
- #J-18808-Ljbffr
Customer Success Assistant employer: Massolit
MASSOLIT is an exceptional employer that fosters a vibrant and supportive work culture, perfect for those seeking meaningful part-time roles. With a focus on professional development, employees benefit from comprehensive training, flexible working arrangements, and engaging company events, all while contributing to a mission that enhances educational resources for students worldwide. Located in South London, the office is equipped with modern amenities and a variety of snacks, making it an inviting place to work.
