CRM Strategist in Milton Keynes

Who We Are

Massive Rocket is a high-growth Braze & Snowflake agency that has made significant strides in connecting digital marketing teams with product and engineering units. Founded just 5 years ago, we have experienced swift growth and are now at a crucial juncture, aspiring to reach $100M in revenue. Our focus is on delivering human experiences at scale, leveraging the latest in web, mobile, cloud, data, and AI technologies. We pride ourselves on innovation and the delivery of cutting-edge digital solutions.

Every role at Massive Rocket is Entrepreneurial – Successful people at Massive Rocket will not only think about their role but understand the roles around them, their goals and contribute to the success and growth of their team, customers and partners.

What We Offer

🚀 Fast-moving environment – you will never stop learning and growing

❤️ Supportive and positive work culture with an emphasis on our values

🌍 International presence – work with team members in Europe, the US, and around the globe

🪐 100% remote forever

🧗🏼 Career progression paths and opportunities for promotion/advancement

🍕 Organised team events and outings

What we’re looking for

As a CRM Strategist at Massive Rocket, you will support the Principal CRM Strategist in developing and implementing CRM strategies for our clients. Your primary responsibility will be to assist in the creation of strategic plans and ensure their seamless handover to the execution team, helping to achieve clients\’ KPIs and generate measurable ROI. You will provide actionable initiatives that the execution team and CRM Consultants can deliver, supporting the tracking and reporting of business objectives.

You will work closely with the Principal CRM Strategist to simplify complex frameworks into clear narratives and translate recommendations into actionable plans. You will participate in client sessions during the Delivery Sales Lifecycle, helping to identify core challenges and contribute to data-driven marketing strategies. Additionally, you will aid in creating pitches that effectively tell a story using strategy, data, and insights. Furthermore, you will conduct strategy sessions based on lifecycle stages, best practices, and key principles to drive client success.

Required Skills & Qualifications

– Minimum 6+ years of CRM experience, with 2 years in a CRM Strategy position in an agency, consultancy or a client-side

– Strong skills in working with Braze, Salesforce Marketing Cloud or HubSpot

– Experience presenting complex strategies, translating goals and insights into value propositions and connecting your strategy to achievable and coherent activation plans

– Experience using data to evaluate effectiveness of customer communications and in using these results to plan future campaigns, regarding audience, next best actions, content and timing frequencies

– In-depth knowledge of CRM and technologies, with expertise in CRM platforms such as Salesforce, Microsoft Dynamics, or HubSpot..etc.

– Experience in providing CRM consulting or advisory services to clients is a plus.

– English at C1 level

What can Massive Rocket offer you?

• High-Velocity Growth – Constant learning, evolving challenges, and endless opportunities to level up

• Culture That Cares – A values-driven, supportive environment where positivity and collaboration thrive

• Global Team – Connect and create with colleagues across Europe, the US, and beyond

• Remote-First, Always – Work from anywhere, forever

• Clear Career Paths – Advancement opportunities and room to grow professionally

• Team Bonding – Regular events, meetups, and moments that bring us together

During the process, please note the following requirements and preparations:

– Massive Rocket has a Bring Your Own Device (BYOD) policy — you will be expected to use your own equipment for work.

– A valid work visa is required — Massive Rocket does not provide sponsorship at this time.

– You may be asked to provide proof of identification, such as a passport, ID card, or utility bill (gas, water, electricity).

– Two references may be requested — please be prepared to share names, relationship to you, and contact details (email and mobile).

– Contractors only: Proof of incorporation and valid insurance coverage is required.

Note: Please ensure that your qualifications closely match the criteria outlined in the job description. Applications not meeting the specified criteria may not be processed or considered for this position.