Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Supervise the shop floor, manage stock, and drive sales performance.
- Company: Join a dynamic retail team focused on innovation and sustainability.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Why this job: Be part of a vibrant culture that values teamwork and customer service.
- Qualifications: Experience in retail management and a passion for driving sales required.
- Other info: Ideal for those looking to develop leadership skills in a fast-paced environment.
The predicted salary is between 24000 - 36000 £ per year.
Full time Position
Reporting to: General Manager / Department Manager
Purpose
To assist and support the GM, DM or DY in the running of the store or the department in line with Company objectives and standards. To supervise the shop floor and coordinate employees' activity.
Key Responsibilities
- Stock Management and Sales
- To manage daily replenishment.
- To make commercial actions using the commercial reports provided.
- To communicate with the General Manager, Department Manager or Deputy Manager regarding feedback about new lines, product requests and future arrivals.
- To drive sales to improve store performance and to support the GM/DM/DY to keep within budget.
- To ensure profit and productivity goals are met by contributing towards the management of payroll hours, sales and P&L.
- To be aware of what is new in the delivery, what is expected on the next one, and to manage the product available in the shop floor and stockroom.
- To ensure that fitting rooms are covered and merchandise is redistributed efficiently and accurately.
- Delivery and Stock Organization
- To manage the complete delivery process allocating the new lines on the shop floor and brief the team about them and managing the replenishment.
- To organize overstock as per Company policies.
- To manage delivery productivity in line with Company targets.
- To understand how to use the Stock Management System (Devices) for all product transfers and deliveries meeting deadlines.
- Merchandising
- To work with the Merchandising team to plan and adapt the store merchandising and internal mannequins according to Company criteria and sales.
- To ensure that visual merchandising standards are maintained and to properly maintain fixtures and decorations.
- To be aware of competitors and current trends.
- Customer Service
- To deliver exceptional customer service by ensuring all team members are fully trained.
- To solve any customer issues as they arise.
- To offer add-on sales (i.e.: gift cards, accessories, alterations, etc.) and promote online sales.
- To understand and enforce the return policy.
- Store Procedures and Cost Control
- To support the General Manager in completing the security checklist and to ensure that all security procedures are followed in the store.
- To get involved in the stock take process and the sales preparation process.
- To update the Maintenance File and to support the management team in using it effectively.
- To show awareness of personnel and other controllable costs.
- Health and Safety
- To ensure that all areas in the store are maintained clean and tidy and to communicate with the management team/security in case an incident happens.
- To know who the appointed First Aiders and Fire Marshals are in the store and to understand and promote the role of the Safety Champion.
- HR & Team Management
- To support the management team in preparing monthly rotas, daily planners and holidays according to business needs.
- To encourage employees' participation in daily team briefs and to support the management team with new ideas.
- To participate in performance reviews for employees (i.e. sickness, absence, lateness, return to work, etc.).
- To support the management team in all Payroll procedures.
- To get involved in the recruitment process (stores outside London) and to drive the first induction of new employees.
- To ensure that continuous comprehensive training of all Sales Assistants is completed in line with Company’s guidelines.
- To be an ambassador in the company’s sustainability project and ensure that the company upholds and works towards finding new, innovative and economically reductive ways to stay sustainable.
Experience and Qualifications
- Experience managing a fast-paced retail operation.
- To drive sales and can provide examples.
- Team management experience.
Skills and Attitudes
- Forward planning skills.
- Commercial awareness.
- Organizational and time management skills.
- Oriented to achieve or even exceed goals.
- Identifies problems and uses initiatives to seek proactive solutions.
- Communication and interpersonal skills.
- Self-motivated and motivate others.
- Work autonomously and as part of a team.
Floor Supervisor employer: Massimo Dutti
Contact Detail:
Massimo Dutti Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Supervisor
✨Tip Number 1
Familiarise yourself with the latest retail trends and stock management systems. This knowledge will not only help you in interviews but also demonstrate your proactive approach to staying updated in the industry.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in a fast-paced environment. Be ready to discuss specific situations where you drove sales or improved team performance.
✨Tip Number 3
Network with current or former employees of StudySmarter or similar companies. They can provide valuable insights into the company culture and expectations, which can give you an edge during the interview process.
✨Tip Number 4
Prepare to discuss your approach to customer service and how you would handle challenging situations. Being able to articulate your strategies for maintaining high customer satisfaction will be crucial for this role.
We think you need these skills to ace Floor Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management and team supervision. Use specific examples that demonstrate your ability to drive sales and manage stock effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Floor Supervisor role. Mention how your skills align with the key responsibilities outlined in the job description, such as stock management and customer service.
Showcase Leadership Skills: Emphasise your experience in team management and training. Provide examples of how you've motivated a team or improved performance in previous roles, as this is crucial for the position.
Highlight Problem-Solving Abilities: Include instances where you've identified problems and implemented solutions in a retail environment. This will demonstrate your proactive approach and ability to handle challenges effectively.
How to prepare for a job interview at Massimo Dutti
✨Showcase Your Leadership Skills
As a Floor Supervisor, you'll be managing a team. Be prepared to discuss your previous experience in team management and how you've motivated others to achieve their goals. Share specific examples of how you've handled challenges and driven sales in a fast-paced environment.
✨Demonstrate Commercial Awareness
Understanding the retail landscape is crucial. Research the company’s products, recent trends, and competitors. Be ready to discuss how you would use commercial reports to make informed decisions that drive sales and improve store performance.
✨Prepare for Customer Service Scenarios
Exceptional customer service is key in retail. Think of examples where you've resolved customer issues or enhanced their shopping experience. Be ready to explain how you would train your team to deliver outstanding service and handle complaints effectively.
✨Familiarise Yourself with Stock Management Systems
Since stock management is a significant part of the role, ensure you understand how stock management systems work. If you have experience with similar systems, mention it. Discuss how you would manage deliveries and stock organisation to meet company targets.
