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For Companies At a Glance
- Tasks: Supervise the shop floor, manage stock, and drive sales to meet performance goals.
- Company: Join a dynamic retail team focused on innovation and sustainability.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Why this job: Be part of a vibrant culture that values teamwork and customer service.
- Qualifications: Experience in retail management and a passion for driving sales are essential.
- Other info: Ideal for those looking to develop leadership skills in a fast-paced environment.
The predicted salary is between 24000 - 36000 £ per year.
Full time Position
Reporting to: General Manager / Department Manager
Purpose
To assist and support the GM, DM or DY in the running of the store or the department in line with Company objectives and standards. To supervise the shop floor and coordinate employees' activity.
Key Responsibilities
- Stock Management and Sales
- To manage daily replenishment.
- To make commercial actions using the commercial reports provided.
- To communicate with the General Manager, Department Manager or Deputy Manager regarding feedback about new lines, product requests and future arrivals.
- To drive sales to improve store performance and to support the GM/DM/DY to keep within budget.
- To ensure the profit and productivity goals are met by contributing towards the management of payroll hours, sales and P&L.
- To be aware of what is new in the delivery, what is expected on the next one, and to manage the product available in the shop floor and stockroom.
- To ensure that fitting rooms are covered and merchandise is redistributed efficiently and accurately.
- Delivery and Stock Organization
- To manage the complete delivery process allocating the new lines on the shop floor and brief the team about them and managing the replenishment.
- To organize overstock as per Company policies.
- To manage delivery productivity in line with Company targets.
- To understand how to use the Stock Management System (Devices) for all product transfers and deliveries meeting deadlines.
- Merchandising
- To work with the Merchandising team to plan and adapt the store merchandising and internal mannequins according to Company criteria and sales.
- To ensure that visual merchandising standards are properly maintained.
- To be aware of the competitors and the current trends.
- Customer Service
- To deliver exceptional customer service by ensuring all team members are fully trained.
- To solve any customer issues as they arise.
- To offer add-on sales (i.e.: gift cards, accessories, alterations, etc.) and promote online sales.
- To understand and enforce the return policy.
- Store Procedures and Cost Control
- To support the General Manager in completing the security checklist and to ensure that all security procedures are followed in the store.
- To get involved in the stock take process, the sales preparation process.
- To update the Maintenance File and to support the management team in using it effectively.
- To show awareness of personnel and other controllable costs.
- Health and Safety
- To ensure that all areas in the store are maintained clean and tidy and to communicate with the management team/security in case an incident happens.
- To know who the appointed First Aiders and Fire Marshals are in the store and to understand and promote the role of the Safety Champion.
- HR & Team Management
- To support the management team in preparing monthly rotas, daily planners and holidays according to business needs.
- To encourage employees' participation in daily team briefs and to support the management team with new ideas.
- To participate in performance reviews for employees (i.e. sickness, absence, lateness, return to work, etc.).
- To support the management team in all Payroll procedures.
- To get involved in the recruitment process (stores outside London) and to drive the first induction of new employees.
- To ensure that continuous comprehensive training of all Sales Assistants is completed in line with Company’s guidelines.
- To be an ambassador in the company’s sustainability project and ensure that the company upholds and works towards finding new, innovative and economically reductive ways to stay sustainable.
Experience and Qualifications
- Experience managing a fast-paced retail operation.
- To drive sales and can provide examples.
- Team management experience.
Skills and Attitudes
- Forward planning skills.
- Commercial awareness.
- Organizational and time management skills.
- Oriented to achieve or even exceed goals.
- Identifies problems and uses initiatives to seek proactive solutions.
- Communication and interpersonal skills.
- Self-motivated and motivate others.
- Work autonomously and as a part of a team.
Floor Supervisor employer: Massimo Dutti
Contact Detail:
Massimo Dutti Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Supervisor
✨Tip Number 1
Familiarise yourself with the latest retail trends and stock management systems. This knowledge will not only help you in interviews but also demonstrate your proactive approach to staying updated in the industry.
✨Tip Number 2
Prepare specific examples of how you've successfully driven sales or managed a team in previous roles. Being able to share these experiences will showcase your capability and fit for the Floor Supervisor position.
✨Tip Number 3
Network with current or former employees of the company, if possible. They can provide valuable insights into the company culture and expectations, which can be beneficial during your interview.
✨Tip Number 4
Demonstrate your customer service skills by preparing to discuss how you've handled challenging situations in the past. This will highlight your ability to maintain high standards of customer satisfaction, which is crucial for this role.
We think you need these skills to ace Floor Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management and team supervision. Use specific examples that demonstrate your ability to drive sales and manage stock effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your understanding of the company's objectives. Mention how your skills align with the responsibilities of the Floor Supervisor role.
Highlight Relevant Skills: In your application, emphasise skills such as commercial awareness, organisational abilities, and team management. Provide concrete examples of how you've successfully used these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Massimo Dutti
✨Showcase Your Leadership Skills
As a Floor Supervisor, you'll be managing a team. Be prepared to discuss your previous experiences in team management and how you've motivated others. Share specific examples of how you’ve successfully led a team in a fast-paced retail environment.
✨Demonstrate Commercial Awareness
Understanding the business side of retail is crucial. Familiarise yourself with the company's sales performance and recent trends in the industry. Be ready to discuss how you can drive sales and improve store performance based on your knowledge.
✨Prepare for Stock Management Questions
Since stock management is a key responsibility, be prepared to talk about your experience with inventory systems and how you've managed stock levels in the past. Highlight any specific tools or systems you've used to ensure efficient stock control.
✨Emphasise Customer Service Excellence
Exceptional customer service is vital in retail. Prepare to share examples of how you've handled customer complaints or enhanced the shopping experience. Discuss your approach to training team members to ensure they deliver top-notch service.
