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- Tasks: Engage with customers, process orders, and handle queries in a dynamic office environment.
- Company: Join Massey Feeds, a caring, progressive family business trusted by farmers across the North of England.
- Benefits: Enjoy perks like a company pension, additional holidays, employee discounts, and free parking.
- Why this job: Be part of a passionate team making a real impact in the farming community with quality animal feed.
- Qualifications: GCSEs in Maths and English preferred; strong IT skills and customer service experience required.
- Other info: Work Monday to Friday, 08:30 to 17:30, in a supportive and friendly atmosphere.
The predicted salary is between 28800 - 43200 £ per year.
Massey Feeds is a progressive family business that cares about its employees and customers. Our teams are passionate about the industry and the feed we produce. Farmers across the North of England trust us to manufacture high-quality animal feed to feed the animals which feed the nation.
Duties and Responsibilities Include:
- Answering phone calls to customers, suppliers, and sales representatives
- Serving customers at the front desk and taking payments
- Processing and amending sales orders received via email, phone, or in person
- Liaising with sales, transport, and production teams
- Order confirmations
- Invoicing and crediting customer accounts
- Dealing with customer queries and complaints
- Processing customer payments via cheque, card, and cash
- Performing general office administrative tasks
Hours of work: Monday to Friday, 08:30 to 17:30.
Benefits:
- Company pension
- Group Life Assurance Scheme
- Additional holidays with years of service
- Optional Accident Insurance
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
Key Requirements:
- GCSE or equivalent in Maths and English (preferred)
- Strong IT skills with experience in Microsoft Office
- Confident communicator with strong organisational and prioritisation skills
- Attention to detail and excellent team working skills
- Friendly and approachable in person and on the phone
- Proven experience in Customer Services
Massey Feeds is a progressive 5th generation family-owned business that is an integral part of the food chain, working in partnership with the local and national farming community. Our team of trusted, respected, reliable experts provide research-based animal nutrition knowledge, innovation, and flexibility to the farming community as they seek to add value and promote profitability on their farms. By working together, we will consistently and efficiently manufacture and deliver top-quality feed, adhering to and supporting our Feed Assurance Scheme requirements. Our Customer Service team will ensure you receive the feed you want, when you need it, in a polite and friendly manner.
Customer Services and Accounts Administrator employer: Massey Feeds
Contact Detail:
Massey Feeds Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services and Accounts Administrator
✨Tip Number 1
Familiarise yourself with Massey Feeds and their values. Understanding their commitment to quality and customer service will help you align your responses during any interviews, showcasing that you're a good fit for their team.
✨Tip Number 2
Brush up on your IT skills, especially in Microsoft Office. Since the role requires strong IT proficiency, being able to demonstrate your capabilities in these tools can set you apart from other candidates.
✨Tip Number 3
Prepare examples of your previous customer service experiences. Think of specific situations where you successfully handled queries or complaints, as this will help you illustrate your problem-solving skills during the interview.
✨Tip Number 4
Practice your communication skills. Since the role involves liaising with various teams and customers, being able to convey information clearly and confidently will be crucial. Consider role-playing scenarios with a friend to build your confidence.
We think you need these skills to ace Customer Services and Accounts Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasise your strong IT skills, particularly with Microsoft Office, and any previous roles that involved liaising with customers or handling queries.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the industry and your commitment to providing excellent customer service. Mention specific examples of how you've successfully dealt with customer queries or complaints in the past.
Highlight Key Skills: In your application, clearly outline your organisational and prioritisation skills. Provide examples of how you have demonstrated attention to detail and teamwork in previous roles, as these are crucial for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for a Customer Services role.
How to prepare for a job interview at Massey Feeds
✨Show Your Passion for Customer Service
Massey Feeds values a passionate approach to customer service. Be prepared to share examples of how you've gone above and beyond for customers in previous roles, demonstrating your commitment to providing excellent service.
✨Highlight Your IT Skills
Since strong IT skills are essential for this role, make sure to discuss your experience with Microsoft Office and any other relevant software. You could even mention specific tasks you've accomplished using these tools to showcase your proficiency.
✨Demonstrate Strong Communication Skills
As a Customer Services and Accounts Administrator, effective communication is key. Practice articulating your thoughts clearly and confidently, both in person and over the phone, as this will be crucial in your interactions with customers and team members.
✨Prepare for Common Customer Queries
Anticipate the types of customer queries and complaints you might encounter in this role. Think about how you would handle these situations and be ready to discuss your problem-solving strategies during the interview.
