At a Glance
- Tasks: Lead a dynamic team of adjusters, ensuring top-notch service and technical excellence.
- Company: Join a leading claims management firm with a focus on high standards.
- Benefits: Competitive salary, career development opportunities, and a supportive work culture.
- Other info: Opportunity to influence industry standards and drive continuous improvement.
- Why this job: Make a real impact by shaping a high-performing team in a fast-paced environment.
- Qualifications: Proven leadership skills and experience in claims adjusting.
The predicted salary is between 60000 - 80000 £ per year.
You’ll be the driving force behind a high‑performing team of field‑based adjusters, elevating technical excellence and delivering an exceptional customer experience across High Net Worth, Major Loss, and complex claims. This is a leadership role with real influence — shaping standards, guiding adjusters, and ensuring our service stands out in the market. You’ll be the technical backbone of the MCL team — the person adjusters rely on, clients trust, and the business looks to for quality, consistency, and leadership. If you thrive in a fast‑moving environment and love shaping high‑performing teams, this role gives you the platform to make a real impact.
Key duties:
- Build a motivated, engaged, values‑driven team culture where people thrive.
- Keep Work In Progress under tight review to support smart resource planning.
- Hit monthly and annual fee targets for the Technical Team.
- Audit adjusters regularly and champion continuous improvement.
- Own complaint cases, guide adjusters, and ensure swift, fair outcomes.
- Provide expert guidance, maintain top‑tier technical accuracy, and issue bulletins on legal/market developments.
Team Manager - MCL / HNW / Property Claims Adjusting employer: Massenhove Recruitment
As a leading player in the claims management sector, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to excel. Our commitment to professional development ensures that you will have ample opportunities for growth and advancement, while our focus on teamwork and collaboration creates an environment where every voice is valued. Located in a vibrant area, we offer competitive benefits and a supportive atmosphere that makes us an exceptional employer for those looking to make a meaningful impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Team Manager - MCL / HNW / Property Claims Adjusting
✨Tip Number 1
Network like a pro! Reach out to industry contacts and attend relevant events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to shine, so practice common interview questions and think about how your experience aligns with their needs. Confidence is key!
✨Tip Number 3
Showcase your leadership skills! In your conversations, highlight examples of how you've built motivated teams or improved processes. We want to see how you can elevate the performance of others.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Team Manager - MCL / HNW / Property Claims Adjusting
Some tips for your application 🫡
Show Your Leadership Skills:In your application, make sure to highlight any experience you have in leading teams. We want to see how you've motivated and engaged others, so share specific examples that demonstrate your ability to build a strong team culture.
Be Technical and Specific:Since this role is all about technical excellence, don’t shy away from showcasing your expertise. Use industry-specific language and mention any relevant qualifications or experiences that underline your technical knowledge in claims adjusting.
Tailor Your Application:Take the time to customise your application for this role. We love seeing candidates who understand our values and mission, so make sure to align your skills and experiences with what we’re looking for in a Team Manager.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Massenhove Recruitment
✨Know Your Stuff
Make sure you brush up on the technical aspects of MCL, HNW, and property claims adjusting. Familiarise yourself with recent trends and challenges in the industry, as well as any relevant legislation. This will not only show your expertise but also demonstrate your commitment to staying updated.
✨Showcase Your Leadership Skills
As a Team Manager, you'll need to lead and motivate your team. Prepare examples of how you've successfully built team culture or improved performance in previous roles. Be ready to discuss your approach to coaching and developing others, as this is key to the role.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations related to managing claims or dealing with complaints. Think through your responses ahead of time, focusing on how you would ensure swift and fair outcomes while maintaining high standards of service.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company's goals, team dynamics, or challenges they face in the market. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
