At a Glance
- Tasks: Manage your own portfolio of subsidence claims from start to finish.
- Company: Join a forward-thinking insurance company with a focus on diversity and inclusion.
- Benefits: Work from home, flexible hours, and opportunities for professional growth.
- Other info: Collaborate with a diverse team of specialists in a supportive environment.
- Why this job: Solve complex puzzles while supporting clients through their claims journey.
- Qualifications: Building qualification and experience in the insurance industry required.
The predicted salary is between 30000 - 40000 £ per year.
This role sits at the centre of the technical claims operation. You will manage your own portfolio of domestic and commercial subsidence claims, using your engineering insight, analytical mindset, and problem-solving instincts to guide each case from first report to resolution. Every claim is a puzzle, and you are the one who pieces it together.
Working from home, you will blend technical authority with empathy and communication. You will translate complex structural issues into clear, confident explanations that help policyholders feel informed and supported. You will collaborate with engineers, surveyors, loss adjusters, and contractors, always steering the process toward fair, timely, and high-quality outcomes.
Key duties:- Taking full responsibility for a portfolio of subsidence claims, from first notification to settlement.
- Coordinating investigations, monitoring, repairs, and mitigation strategies.
- Making fair, balanced decisions that align with policy cover and technical best practice.
- Driving progress proactively to deliver timely, high-quality outcomes.
- You work with a wide network of specialists, learning from different disciplines.
- A recognised professional building qualification (e.g., The ability to diagnose building damage remotely using supplied evidence).
- Experience within the insurance industry and a solid understanding of liability considerations.
- High attention to detail and a commitment to delivering quality outcomes.
- A flexible, self-motivated approach and the ability to work independently.
Along with our client, we are committed to a diverse workforce and as such recruit from a wide available pool of talent, with the hiring, assessment, and selection process being fair, free from bias and one which ensures the right person is selected for the job, based on merit. We treat colleagues, candidates, clients, and business partners with equality, fairness, and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
A copy of our D&I policy can be made available upon request.
Work from Home Claims Assistant (remote) in Yorkshire employer: Massenhove Recruitment Ltd
Massenhove Recruitment Ltd is an excellent employer, offering a dynamic work environment in Birmingham where teamwork and professional growth are at the forefront. Employees benefit from comprehensive training, a supportive culture that encourages collaboration, and opportunities for career advancement within the litigation field, making it a rewarding place to develop your skills and make a meaningful impact.
Contact Details:
Massenhove Recruitment Ltd Recruitment Team
