At a Glance
- Tasks: Manage subsidence claims, diagnose issues, and guide cases to resolution.
- Company: Dynamic insurance company focused on fair outcomes and customer support.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Join a diverse team committed to equality and respect in the workplace.
- Why this job: Make a real difference by solving complex problems and supporting customers in need.
- Qualifications: Building qualification or relevant experience, strong technical knowledge, and excellent communication skills.
The predicted salary is between 35000 - 45000 £ per year.
This role sits at the centre of the technical claims operation. You will manage your own portfolio of domestic and commercial subsidence claims, using your engineering insight, analytical mindset, and problem-solving instincts to guide each case from first report to resolution. Every claim is a puzzle, and you are the one who pieces it together. Working from home, you will blend technical authority with empathy and communication. You will translate complex structural issues into clear, confident explanations that help policyholders feel informed and supported. You will collaborate with engineers, surveyors, loss adjusters, and contractors, always steering the process toward fair, timely, and high-quality outcomes.
Key duties:
- Taking full responsibility for a portfolio of subsidence claims, from first notification to settlement.
- Diagnosing the cause of damage using engineering knowledge and evidence-based assessment.
- Coordinating investigations, monitoring, repairs, and mitigation strategies.
- Communicating clearly and compassionately with customers, ensuring they feel supported throughout.
- Making fair, balanced decisions that align with policy cover and technical best practice.
- Driving progress proactively to deliver timely, high-quality outcomes.
You are the trusted expert customers rely on during a stressful and uncertain time. You get to investigate real structural issues and apply your judgement to shape the right solution. You own your cases end to end, giving you autonomy and variety every day. You work with a wide network of specialists, learning from different disciplines. You make a tangible difference, protecting homes, livelihoods, and peace of mind.
Key requirements:
- A recognised professional building qualification (e.g., MICE, MRICS, MCIOB, MIStructE, MCABE) or active progression toward one. Relevant experience will also be considered.
- Strong technical knowledge of structural defects and subsidence-related issues.
- The ability to diagnose building damage remotely using supplied evidence.
- Experience within the insurance industry and a solid understanding of liability considerations.
- Confident negotiation and influencing skills, with the ability to gain agreement from multiple stakeholders.
- A problem-solving mindset, able to evaluate complex information and make sound decisions.
- Excellent interpersonal and communication skills.
- Strong organisational and time management abilities, with the capacity to prioritise effectively.
- High attention to detail and a commitment to delivering quality outcomes.
- A flexible, self-motivated approach and the ability to work independently.
Along with our client, we are committed to a diverse workforce and as such recruit from a wide available pool of talent, with the hiring, assessment, and selection process being fair, free from bias and one which ensures the right person is selected for the job, based on merit. We treat colleagues, candidates, clients, and business partners with equality, fairness, and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
Subsidence Claims Consultant Desk-based / Remote employer: Massenhove Recruitment Ltd
Massenhove Recruitment Ltd is an excellent employer, offering a dynamic work environment in Birmingham where teamwork and professional growth are at the forefront. Employees benefit from comprehensive training, a supportive culture that encourages collaboration, and opportunities for career advancement within the litigation field, making it a rewarding place to develop your skills and make a meaningful impact.
Contact Details:
Massenhove Recruitment Ltd Recruitment Team
