Litigated Claims Handler in Manchester

My client are actively seeking experienced Litigated Claims Handlers to join and provide support and leadership to their teams. You will provide support to the team to meet objectives and deliver their work standards as agreed in the clients SLA, while maintaining the commercial benefit to the business. You will also maintain a small caseload of mixed disease cases whilst providing supervision, technical support and training to your team.

Key duties

• Plan and distribute workload across the team, paying appropriate attention to individual team members' current capability, to ensure the timely and profitable completion of cases.
• Provide supervision and technical support to the team, enabling individuals to continue to progress in their role.
• Ensure compliance with benchmarks set by the business and by clients whilst driving quality of delivery.
• Identify and implement appropriate learning activities to ensure the achievement of appropriate authority levels and the ongoing development of all team members.
• Act as the first point of contact for client complaints, taking action to resolve issues as swiftly and effectively as possible.
• Complete projects and process updates in order to improve current operating practices or to address specific client issues.
• Ensure compliance with the SRA Standards & Regulations.

Key requirements

• Experience in the file handling of disease claims with a handling authority of £100k.
• Technical knowledge of NIHL Claims, Disease Claims and/or Military Claims.
• Proficient in all stages of both the pre-litigation and litigation process of disease claims.
• Demonstrate some prior experience of successfully leading a project or a team to deliver on outcomes in the insurance/legal sector (Desirable).
• Developing others through identifying learning requirements and gaps and formulating plans to improve performance/capability.
• Proficient in MS Office (Word and Excel in particular) and experience of using a Case/Claims Management system.

Along with our client, we are committed to a diverse workforce and as such recruit from a wide available pool of talent, with the hiring, assessment and selection process being fair, free from bias and one which ensures the right person is selected for the job, based on merit. We treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. A copy of our D&I policy can be made available upon request.

Due to the nature of this position, this role requires candidates to be a sole British National or dual national with one part being British, with no restrictions on working in the UK. Due to the national security requirements of this position, candidates must hold British Citizenship to be eligible to apply.