At a Glance
- Tasks: Manage subsidence claims, solving puzzles with your engineering insight and analytical skills.
- Company: Join a forward-thinking insurance company focused on fair outcomes and customer support.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Diverse and inclusive workplace committed to fairness and respect.
- Why this job: Make a real difference by protecting homes and livelihoods while working independently.
- Qualifications: Building qualification or relevant experience, strong technical knowledge, and excellent communication skills.
The predicted salary is between 35000 - 45000 £ per year.
This role sits at the centre of the technical claims operation. You will manage your own portfolio of domestic and commercial subsidence claims, using your engineering insight, analytical mindset, and problem-solving instincts to guide each case from first report to resolution. Every claim is a puzzle, and you are the one who pieces it together. Working from home, you will blend technical authority with empathy and communication. You will translate complex structural issues into clear, confident explanations that help policyholders feel informed and supported. You will collaborate with engineers, surveyors, loss adjusters, and contractors, always steering the process toward fair, timely, and high-quality outcomes.
Key duties:
- Taking full responsibility for a portfolio of subsidence claims, from first notification to settlement.
- Diagnosing the cause of damage using engineering knowledge and evidence-based assessment.
- Coordinating investigations, monitoring, repairs, and mitigation strategies.
- Communicating clearly and compassionately with customers, ensuring they feel supported throughout.
- Making fair, balanced decisions that align with policy cover and technical best practice.
- Driving progress proactively to deliver timely, high-quality outcomes.
You are the trusted expert customers rely on during a stressful and uncertain time. You get to investigate real structural issues and apply your judgement to shape the right solution. You own your cases end to end, giving you autonomy and variety every day. You work with a wide network of specialists, learning from different disciplines. You make a tangible difference, protecting homes, livelihoods, and peace of mind.
Key requirements:
- A recognised professional building qualification (e.g., MICE, MRICS, MCIOB, MIStructE, MCABE) or active progression toward one. Relevant experience will also be considered.
- Strong technical knowledge of structural defects and subsidence-related issues.
- The ability to diagnose building damage remotely using supplied evidence.
- Experience within the insurance industry and a solid understanding of liability considerations.
- Confident negotiation and influencing skills, with the ability to gain agreement from multiple stakeholders.
- A problem-solving mindset, able to evaluate complex information and make sound decisions.
- Excellent interpersonal and communication skills.
- Strong organisational and time management abilities, with the capacity to prioritise effectively.
- High attention to detail and a commitment to delivering quality outcomes.
- A flexible, self-motivated approach and the ability to work independently.
Along with our client, we are committed to a diverse workforce and as such recruit from a wide available pool of talent, with the hiring, assessment, and selection process being fair, free from bias and one which ensures the right person is selected for the job, based on merit. We treat colleagues, candidates, clients, and business partners with equality, fairness, and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.
Subsidence Claims Consultant Desk-based / Remote in London employer: Massenhove Recruitment Ltd
Massenhove Recruitment Ltd is an excellent employer, offering a dynamic work environment in Birmingham where teamwork and professional growth are at the forefront. Employees benefit from comprehensive training, a supportive culture that encourages collaboration, and opportunities for career advancement within the litigation field, making it a rewarding place to develop your skills and make a meaningful impact.
Contact Details:
Massenhove Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Subsidence Claims Consultant Desk-based / Remote in London
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Massenhove Recruitment Ltd). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Massenhove Recruitment Ltd. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Subsidence Claims Consultant Desk-based / Remote in London
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Massenhove Recruitment Ltd.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Massenhove Recruitment Ltd. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Massenhove Recruitment Ltd
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Massenhove Recruitment Ltd to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Massenhove Recruitment Ltd, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Massenhove Recruitment Ltd's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
