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- Tasks: Support insurance brokers with onboarding, training, and queries in a remote role.
- Company: Dynamic insurance firm focused on broker development and customer satisfaction.
- Benefits: Flexible remote work, competitive salary, and opportunities for professional growth.
- Why this job: Join a supportive team and make a real difference in the insurance industry.
- Qualifications: Experience in broking or customer service, strong communication skills, and computer literacy.
- Other info: Embrace diversity and equality in a collaborative work environment.
The predicted salary is between 36000 - 60000 £ per year.
Fantastic opportunity to work on a fully remote basis for someone from an insurance broking or underwriting environment who wants to step up to a Relationship role.
Key duties
- Provide broker support to both prospective brokers who are going through the onboarding process and to those brokers who are already an established member of the network, within their given territory area or as allocated.
- Be the first response unit for all new and existing businesses who require assistance with a varied range of requests from onboarding, training, and Insurer support.
- Ensure that the different broker businesses have their queries and requests for help answered quickly and professionally, with a full focus on customer service and satisfaction.
- Full ownership of brokers allocated to them with a can-do approach to support day-to-day queries, resolving personally or escalating internally to the dedicated area.
- Responsibility for retaining a panel of Brokers and ensuring any internal systems are updated accordingly with relevant activity.
- Arrange regular meetings with your allocated brokers, whether virtually, by telephone, or face to face if travel warranted.
- Support the broker and be the go-to for a whole host of queries with the aim of being a critical friend to the broker.
Key requirements
- Completion of or working towards Cert CII.
- Computer literate (MS Word, MS Excel, and MS PowerPoint).
- Minimum of 4 years experience in a broking/insurer environment, or in a customer-driven environment.
- Strong customer service skills.
- Knowledge of Acturis, broking and Insurer processes.
- Personal and Commercial Lines experience/knowledge.
- Technical experience of broking for all product lines with a strong customer focus.
- Strong administration skills and attention to detail.
- Strong self-discipline to be able to work from home and request support when required.
- Willingness to train/build Insurance expertise/commence Cert CII accreditation.
Along with our client, we are committed to a diverse workforce and as such recruit from a wide available pool of talent, with the hiring, assessment and selection process being fair, free from bias and one which ensures the right person is selected for the job, based on merit. We treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. A copy of our D&I policy can be made available upon request.
Broker Support in London employer: Massenhove Recruitment Ltd
Contact Detail:
Massenhove Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Broker Support in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry and let them know you're on the lookout for opportunities. A friendly chat can lead to valuable insights or even job leads.
✨Tip Number 2
Prepare for virtual interviews by practising common questions and showcasing your customer service skills. Remember, it's all about demonstrating how you can be that go-to person for brokers!
✨Tip Number 3
Stay organised! Keep track of your applications and follow up with companies after interviews. A simple thank-you email can make a lasting impression and show your enthusiasm for the role.
✨Tip Number 4
Don't forget to check out our website for the latest job openings. We’re always looking for passionate individuals to join our team, so apply directly through us for the best chance at landing that Broker Support role!
We think you need these skills to ace Broker Support in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Broker Support role. Highlight your experience in insurance broking or underwriting, and showcase any customer service skills that align with what we're looking for. We want to see how your background fits with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can benefit us at StudySmarter. Be genuine and let your personality come through – we love seeing the real you!
Showcase Relevant Experience: When filling out your application, make sure to highlight any relevant experience, especially in broker support or customer-driven environments. We’re keen on seeing how you've handled queries and provided support in the past, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be good to go!
How to prepare for a job interview at Massenhove Recruitment Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of insurance broking and underwriting processes. Familiarise yourself with the key terms and concepts, especially those related to the role. This will not only help you answer questions confidently but also show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on customer service, prepare examples from your past experiences where you've gone above and beyond for clients or brokers. Think about specific situations where you resolved issues or provided exceptional support, as these stories will resonate well during the interview.
✨Prepare Questions
Interviews are a two-way street, so come armed with thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows that you're engaged and serious about finding the right fit for both you and the company.
✨Demonstrate Your Remote Work Skills
Since this is a remote position, be ready to discuss how you manage your time and stay disciplined while working from home. Share any tools or strategies you use to stay organised and productive, as this will highlight your ability to thrive in a remote environment.