Commercial Claims Handler in Kent, Maidstone

You will be handling a diverse portfolio including CAR, Liability, Plant & Equipment, Property, and Professional Indemnity, acting as the main point of contact for clients, negotiating with insurers and suppliers, and ensuring fair and timely outcomes. The role requires strong organisational skills, attention to detail, and a client-focused approach.

Key duties:

• Manage claims on both delegated and non-delegated bases, working closely with brokers and internal service teams to ensure smooth processes and consistent outcomes across multiple locations.
• Provide clear, professional, and efficient advice to clients on claims and settlements.
• Act as the main point of contact for clients, ensuring they understand their policy terms and the progress of their claims.
• Manage claims across a variety of classes, with a strong focus on construction and contractor risks, including Contractors All Risks (CAR), Employers/Public Liability, Plant & Equipment, Professional Indemnity, and Property.
• Handle higher-value and more complex claims efficiently and fairly, escalating where appropriate.
• Maintain accurate and compliant records across claims systems and diaries.
• Negotiate with insurers, loss adjusters, and suppliers to secure the best outcomes for clients.
• Build strong relationships with brokers, insurers, and supply chain partners to ensure effective claims resolution.

Key requirements:

• Previous experience in handling insurance claims, ideally across construction-related classes (CAR, Liability, Plant & Equipment, PI, Property).
• Strong organisational skills with the ability to manage a busy caseload.
• Clear and confident communicator with clients and stakeholders.
• Proficient in Microsoft Office and comfortable learning new systems.
• Collaborative and proactive mindset, willing to support colleagues.
• Desirable: Experience using Acturis or similar claims management systems.
• Progress towards professional qualifications (Cert CII, Dip CII, or CILA).
• Negotiation experience with insurers, loss adjusters, or suppliers.

Key Attributes:

• Client-focused, proactive, and empathetic.
• Strong attention to detail and accuracy.
• Problem-solving mindset and adaptable to change.

The role is office-based in Maidstone with some hybrid flexibility. Along with our client, we are committed to a diverse workforce and as such recruit from a wide available pool of talent, with the hiring, assessment and selection process being fair, free from bias and one which ensures the right person is selected for the job, based on merit. We treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.