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- Tasks: Support Account Executives in managing commercial insurance client accounts and processing policies.
- Company: Join a dynamic team dedicated to providing exceptional service to commercial clients.
- Benefits: Enjoy training support for certifications and a collaborative work environment.
- Why this job: Be part of a fast-paced industry, enhancing your skills while making a real impact.
- Qualifications: Relevant experience in commercial insurance or customer service is essential; training provided.
- Other info: Proficiency in insurance software and Microsoft Office is a plus.
The predicted salary is between 36000 - 60000 £ per year.
PositionTitle:CommercialAccountHandler
PositionSummary
AsaCommercialAccountHandleratourclient,youwillplayapivotalroleinprovidingexceptionalservicetocommercialclients.YourprimaryresponsibilitywillbetosupportAccountExecutivesinmanagingclientaccounts,processingpolicies,andensuringsmoothcommunicationbetweenclients,theserviceteams,andinsurerpartners.Thispositiondemandsstrongattentiontodetail,excellentorganisationalskills,andaproactiveapproachtodeliveringexceptionalclientservice.
Roles&Responsibilities
AsaCommercialAccountHandleryouwillberesponsibleforthefollowing:
- AssistingAccountExecutivesinmanagingaportfolioofcommercialinsuranceclients.
- Processinsurancepolicies,endorsements,andrenewalsaccuratelyandefficiently.
- Liaisingwithclientstogathernecessaryinformationforunderwritingpurposes.
- Provideexceptionalclientservicebypromptlyaddressinganyinquiriesandconcerns.
- Collaboratewithunderwriterstonegotiatetermsandcoverageonbehalfofclients.
- Prepareaccuratedocumentationandmaintainclientrecordsincompliancewithregulatorystandards.
- Supportclaimsmanagementbyfacilitatingcommunicationbetweenclientsandclaimsdepartments.
- Stayupdatedonindustrytrends,insuranceproducts,andregulatorychanges.
KeyPerformanceIndicators
- Clientsatisfactionratings.
- Timelinessandaccuracyofpolicyprocessing.
- Renewalretentionrates.
- Efficiencyinhandlingclientinquiriesandrequests.
- Compliancewithregulatorystandardsandinternalprocedures.
KeyRelationships
- CommercialAccountExecutives.
- BrokingLeaders
- InsurerUnderwriters
- Internalsupportstaff.
Qualifications/KeySkillsRequired
- Strongunderstandingofcommercialinsuranceproductsandterminology.
- Excellentcommunicationandinterpersonalskills.
- Attentiontodetailandaccuracyindataentryanddocumentation.
- Abilitytoworkeffectivelyinafast-pacedenvironment.
- Proficiencyininsurancesoftware(Acturisdesirable)andMicrosoftOfficesuite.
- Problem-solvinganddecision-makingabilities.
- Client-focusedmindsetwithacommitmenttodeliveringexceptionalservice.
- Knowledgeofregulatoryrequirementsandcompliancestandardsintheinsuranceindustry.
Education/Experience
- Relevantexperienceincommercialinsurance,accountmanagement,orcustomerserviceroles.
- Insuranceindustrycertifications;suchas,CertCII(trainingsupportprovidedbythebusinesstohelpwithqualificationprogress)
- Familiaritywithinsurancebrokerageoperationsandproceduresisbeneficial.
Commercial Account Handler in York employer: Massenhove Recruitment Ltd
Contact Detail:
Massenhove Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Account Handler in York
✨Tip Number 1
Familiarise yourself with commercial insurance products and terminology. This knowledge will not only help you in interviews but also demonstrate your commitment to the role and understanding of the industry.
✨Tip Number 2
Network with professionals in the insurance sector, especially those who work as Account Executives or underwriters. Building these connections can provide valuable insights and potentially lead to referrals for the position.
✨Tip Number 3
Stay updated on industry trends and regulatory changes. Being knowledgeable about current events in the insurance world can set you apart during discussions and show your proactive approach to the role.
✨Tip Number 4
Practice your communication skills, both verbal and written. As a Commercial Account Handler, you'll need to liaise effectively with clients and internal teams, so being articulate and clear is essential.
We think you need these skills to ace Commercial Account Handler in York
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in commercial insurance, account management, or customer service roles. Use specific examples that demonstrate your understanding of commercial insurance products and your ability to provide exceptional client service.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the Commercial Account Handler role. Emphasise your strong communication skills, attention to detail, and any relevant software proficiency, such as Acturis or Microsoft Office.
Showcase Your Problem-Solving Skills: In your application, include examples of how you've effectively handled client inquiries or resolved issues in previous roles. This will demonstrate your proactive approach to delivering exceptional client service.
Highlight Industry Knowledge: Mention any relevant certifications or training you have in the insurance industry, such as Cert CII. Also, discuss your familiarity with regulatory requirements and compliance standards, as this is crucial for the role.
How to prepare for a job interview at Massenhove Recruitment Ltd
✨Know Your Insurance Basics
Make sure you brush up on your knowledge of commercial insurance products and terminology. Being able to speak confidently about these topics will show that you're well-prepared and understand the industry.
✨Demonstrate Your Attention to Detail
Since this role requires strong attention to detail, be ready to provide examples from your past experiences where your meticulousness made a difference. Highlight any instances where accuracy was crucial in your previous roles.
✨Showcase Your Communication Skills
As a Commercial Account Handler, you'll need excellent communication skills. Prepare to discuss how you've effectively liaised with clients or team members in the past, and be ready to demonstrate your interpersonal skills during the interview.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and client-focused mindset. Think of specific situations where you successfully handled client inquiries or resolved issues, and be prepared to share those stories.
