Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage complex client portfolios and mentor junior team members for growth.
- Company: Dynamic insurance firm focused on client satisfaction and team development.
- Benefits: Competitive salary, career progression opportunities, and a supportive work environment.
- Why this job: Make a real impact in client relationships while advancing your career in insurance.
- Qualifications: Experience in commercial insurance account handling and strong organisational skills.
- Other info: Join a team that values precision, efficiency, and continuous learning.
The predicted salary is between 36000 - 60000 £ per year.
About the role
You will play a pivotal role in delivering complex, high-value client portfolios with precision, efficiency, and compliance. Beyond managing technical and sizeable portfolios, this role acts as a mentor and coach to Account Handlers, sharing expertise, guiding problem-solving, and fostering continuous development across the team. By ensuring outstanding service and proactive client support, the Senior Account Handler directly drives client satisfaction, retention, and business growth. This role is a key step in the career progression toward Team Leader or broader leadership responsibilities, combining hands-on operational excellence with strategic influence within the broking operations team.
Key duties
- Manage complex renewals, MTAs, and documentation across diverse lines of business.
- Maintain strong client relationships while delivering high-quality, reliable service.
- Tailor solutions to meet client needs, risk profiles, and business objectives.
- Provide technical guidance and support skill development for junior colleagues.
- Conduct quality checks and reinforce best practice across the team.
- Assist with training and onboarding of new team members.
- Ensure documentation accuracy, policy correctness, and audit readiness.
- Maintain precise records in line with Consumer Duty and Enhanced Firm standards.
- Liaise with insurers to secure favourable terms for clients.
- Maintain awareness of insurer appetite, placement strategies, and market developments.
- Work closely with Account Executives to ensure smooth service delivery.
- Proactively assist in resolving servicing queries.
Key requirements
- Significant experience in account handling within commercial insurance or a related professional services environment.
- Proficiency with Acturis.
- Broad technical understanding of relevant products, processes, and market dynamics.
- Strong organisational and problem-solving skills.
- High accuracy, attention to detail, and commitment to quality service.
Senior Commercial Account Handler in City of London employer: Massenhove Recruitment Ltd
Contact Detail:
Massenhove Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Commercial Account Handler in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry and let them know you're on the lookout for a Senior Commercial Account Handler role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and client servicing skills. Be ready to discuss how you've managed complex portfolios and mentored others in your previous roles. We want to see that you can bring value to our team!
✨Tip Number 3
Showcase your problem-solving abilities during interviews. Share specific examples of how you've tailored solutions to meet client needs and navigated challenges in your past roles. This will demonstrate your readiness for the Senior Commercial Account Handler position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in joining our team and contributing to our success in delivering outstanding service.
We think you need these skills to ace Senior Commercial Account Handler in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the key skills and experiences mentioned in the job description. Highlight your experience in managing complex client portfolios and any mentoring roles you've had, as this will show us you're a great fit for the Senior Commercial Account Handler position.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about commercial insurance and how your background aligns with our needs. Share specific examples of how you've delivered high-quality service and built strong client relationships in the past.
Showcase Your Technical Expertise: Since technical expertise is crucial for this role, make sure to mention your proficiency with Acturis and any relevant products or processes. We want to see that you have a solid understanding of the market dynamics and can provide guidance to junior colleagues.
Apply Through Our Website: We encourage you to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at Massenhove Recruitment Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of commercial insurance and the specific products relevant to the role. Familiarise yourself with Acturis and be ready to discuss how you've used it in past roles. This will show that you're not just a good fit, but that you can hit the ground running.
✨Showcase Your Mentoring Skills
Since this role involves mentoring junior colleagues, think of examples where you've successfully guided others. Be prepared to share how you've helped team members develop their skills or overcome challenges. This will highlight your leadership potential and commitment to team growth.
✨Client-Centric Mindset
Prepare to discuss how you've maintained strong client relationships in previous roles. Think about specific instances where you tailored solutions to meet client needs or resolved complex issues. This will demonstrate your ability to deliver high-quality service and drive client satisfaction.
✨Attention to Detail is Key
Given the importance of accuracy in policy administration, be ready to talk about how you ensure precision in your work. Share examples of how you've maintained documentation accuracy and compliance in past positions. This will reassure them that you take quality service seriously.