At a Glance
- Tasks: Manage diverse insurance claims and negotiate with clients and insurers for the best outcomes.
- Company: Dynamic insurance firm committed to diversity and fairness in the workplace.
- Benefits: Competitive salary, hybrid working options, and opportunities for professional development.
- Other info: Office-based in Maidstone with some flexibility; excellent career growth potential.
- Why this job: Join a supportive team and make a real difference in clients' lives through effective claims handling.
- Qualifications: Experience in insurance claims, strong communication skills, and a proactive mindset.
The predicted salary is between 30000 - 40000 £ per year.
About the role
You will be handling a diverse portfolio including CAR, Liability, Plant & Equipment, Property, and Professional Indemnity, acting as the main point of contact for clients, negotiating with insurers and suppliers, and ensuring fair and timely outcomes.
The role requires strong organisational skills, attention to detail, and a client-focused approach.
Key duties
- Manage claims on both delegated and non-delegated bases, working closely with brokers and internal service teams to ensure smooth processes and consistent outcomes across multiple locations.
- Provide clear, professional, and efficient advice to clients on claims and settlements.
- Act as the main point of contact for clients, ensuring they understand their policy terms and the progress of their claims.
- Manage claims across a variety of classes, with a strong focus on construction and contractor risks, including Contractors All Risks (CAR), Employers/Public Liability, Plant & Equipment, Professional Indemnity, and Property.
- Handle higher-value and more complex claims efficiently and fairly, escalating where appropriate.
- Maintain accurate and compliant records across claims systems and diaries.
- Negotiate with insurers, loss adjusters, and suppliers to secure the best outcomes for clients.
- Build strong relationships with brokers, insurers, and supply chain partners to ensure effective claims resolution.
Key requirements
- Previous experience in handling insurance claims, ideally across construction-related classes (CAR, Liability, Plant & Equipment, PI, Property).
- Strong organisational skills with the ability to manage a busy caseload.
- Clear and confident communicator with clients and stakeholders.
- Proficient in Microsoft Office and comfortable learning new systems.
- Collaborative and proactive mindset, willing to support colleagues.
- Desirable: Experience using Acturis or similar claims management systems.
- Progress towards professional qualifications (Cert CII, Dip CII, or CILA).
- Negotiation experience with insurers, loss adjusters, or suppliers.
Key Attributes
- Client-focused, proactive, and empathetic.
- Strong attention to detail and accuracy.
- Problem-solving mindset and adaptable to change.
Additional Notes: The role is office-based in Maidstone with some hybrid flexibility. Along with our client, we are committed to a diverse workforce and as such recruit from a wide available pool of talent, with the hiring, assessment and selection process being fair, free from bias and one which ensures the right person is selected for the job, based on merit. We treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
Commercial Claims Handler in Brockley employer: Massenhove Recruitment Ltd
As a leading player in the insurance sector, we pride ourselves on fostering a supportive and inclusive work environment in Maidstone, where our employees can thrive. We offer competitive benefits, opportunities for professional development, and a collaborative culture that values diversity and respect. Join us to make a meaningful impact while advancing your career in commercial claims handling.
Contact Details:
Massenhove Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Claims Handler in Brockley
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who have experience with claims handling. A friendly chat can lead to valuable insights and even job leads.
✨Tip Number 2
Prepare for interviews by brushing up on your negotiation skills. Since you'll be dealing with insurers and suppliers, showcasing your ability to negotiate effectively can set you apart from other candidates.
✨Tip Number 3
Showcase your organisational skills during interviews. Bring examples of how you've managed busy caseloads or complex claims in the past. This will demonstrate your ability to handle the demands of the role.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. Plus, it gives us a chance to see your enthusiasm right from the start!
We think you need these skills to ace Commercial Claims Handler in Brockley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in handling insurance claims, especially in construction-related areas like CAR and Liability. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Claims Handler role. Be sure to mention your client-focused approach and any negotiation experience you have with insurers or suppliers.
Show Off Your Organisational Skills:Since this role requires strong organisational skills, give examples in your application of how you've managed busy caseloads in the past. We love seeing how you keep everything on track while ensuring attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Massenhove Recruitment Ltd
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of the different types of claims you'll be handling, especially in construction-related areas like CAR and Liability. Being able to discuss specific cases or examples during your interview will show that you're not just familiar with the terms but can also apply them practically.
✨Show Off Your Organisational Skills
Since this role requires strong organisational skills, prepare to discuss how you've managed busy caseloads in the past. Bring examples of how you prioritised tasks or streamlined processes to ensure timely outcomes for clients. This will demonstrate your ability to handle the demands of the job.
✨Communicate Clearly and Confidently
As a Claims Handler, you'll need to communicate effectively with clients and stakeholders. Practice articulating your thoughts clearly and confidently. You might even want to role-play common scenarios with a friend to get comfortable with explaining complex insurance terms in simple language.
✨Prepare for Negotiation Scenarios
Negotiation is key in this role, so think about times when you've successfully negotiated outcomes in previous jobs. Be ready to share these experiences and discuss your approach to securing the best results for clients. This will highlight your proactive mindset and client-focused attitude.
