Treaty Reinsurance - Senior Client Support

ROLE PURPOSE: Supports their team to deliver an excellent and comprehensive service in the administration of new business, renewal and mid-term changes of Treaty Reinsurance for specific clients. The successful candidate will also have exposure to clients and markets to help manage all aspects of the placing and running of Treaties across predominately North American Wholesale business. This is an excellent opportunity to join a global Lloyds broker who are leaders in their field.

KEY ACCOUNTABILITIES:

• Planning/Reporting: Provides input to team meetings as required, plans own work to achieve personal objectives, meets agreed targets, manages assigned projects and contributes to other projects as required, provides relevant management information to the management team.
• Technical: Reviews client documentation to ensure that information presented is sufficiently comprehensive/accurate to support the quoting process, prepares or checks market presentations, liaises with clients and ensures client queries are resolved, responds to market and third party queries as appropriate, produces high quality and compliant Market Reform Contracts, produces high quality and compliant market documentation ensuring appropriate authorisations are secured, acts as a conduit between the Broking and Technical Processing Teams as required, including provision of accurate handover documentation for processing, monitors premium payments and meeting premium due dates, ensures up to date records are maintained at all times on the Company system, knows when to seek guidance from senior members of the team, collates and communicates client requirements to ensure appropriate marketing of the risk, develops good relationships with markets and clients.
• Policy, Process and Procedures: Follows agreed processes and obtains appropriate approvals to ensure compliance with company policy and regulatory requirements, works within agreed parameters and uses relevant systems to ensure documentation/communications adhere to company procedure/compliance requirements, maintains appropriate client files, and oversees the prompt and accurate production of documentation to best meet client, company and regulatory requirements, strives to provide quality and excellence in line with company process.
• Environment, Customer Focus and Relationships: Builds and maintains strong relationships with internal stakeholders and external contacts to ensure service delivery meets expectations and is compliant, provides support and assistance to senior colleagues and/or their clients on request, deals with, or refers, client enquiries, renewals and mid-term adjustments, develops strong relationships with immediate Team and the wider Business Unit, solicits advice and guidance, when appropriate, from their line manager, assists with the development and maintenance of appropriate underwriter relationships, develops awareness of industry developments to ensure practices, product offerings and outputs are of a sufficiently high standard compared to peers, responds to client requirements as appropriate, behaves with all clients fairly and ethically, shares information that could be beneficial to the Operating Entity/Group.
• People Management/Personal Development: The job holder has no direct reports, actively undertakes personal development to ensure up to date knowledge and understanding of best practice, remains aware of external, industry, legal and regulatory developments etc. to ensure practice and outputs are of a sufficiently high standard, keeps informed of all legal and regulatory developments relevant to the Operating Entity/Group.
• Regulatory and Compliance: Complies with all applicable, legal, fiscal and regulatory obligations in the form of policies and procedures, ensures correct authorisation is obtained and processes followed when required by the Operating Entity and/or Group, ensures performance, HR and T&C records are up to date and meet the Operating Entity and/or Group’s requirements, maintains accurate records and deals with correspondence appropriately, operates in an honest, professional and ethical manner, strictly adheres to the Group Employee Code of Conduct, completes all relevant regulatory training.

KNOWLEDGE/EXPERIENCE SKILLS/BEHAVIOURS QUALIFICATIONS: 2 to 5 years’ experience preferably in Treaty Reinsurance. Training to be provided. Suitable candidates are likely to have had previous experience of working with Treaty Brokers and supporting the placement process, including knowledge of Market Reform Contract production.

Diversity & Inclusion: Our client is committed to creating an inclusive workplace where everyone has the opportunity to succeed. Recruitment, assessment and selection decisions are based solely on skills, experience and merit. Applications are welcomed from candidates of all backgrounds regardless of age, disability, race, religion or belief, gender, gender identity, sexual orientation, marital status or family circumstances. A copy of the Diversity & Inclusion Policy is available upon request.