At a Glance
- Tasks: Lead a dynamic team of adjusters, ensuring top-notch service and technical excellence.
- Company: Join a forward-thinking claims management company with a focus on diversity and inclusion.
- Benefits: Competitive salary, career development opportunities, and a supportive work culture.
- Other info: Embrace a culture of equality and respect, with opportunities for personal growth.
- Why this job: Make a real impact by shaping high-performing teams in a fast-paced environment.
- Qualifications: Experience in technical or managerial roles, preferably in property and HNW claims.
The predicted salary is between 50000 - 65000 € per year.
You’ll be the driving force behind a high-performing team of field-based adjusters, elevating technical excellence and delivering an exceptional customer experience across High Net Worth, Major Loss, and complex claims. This is a leadership role with real influence—shaping standards, guiding adjusters, and ensuring our service stands out in the market.
You’ll be the technical backbone of the MCL team—the person adjusters rely on, clients trust, and the business looks to for quality, consistency, and leadership. If you thrive in a fast-moving environment and love shaping high-performing teams, this role gives you the platform to make a real impact.
Key duties:
- Build a motivated, engaged, values-driven team culture where people thrive.
- Keep Work In Progress under tight review to support smart resource planning.
- Hit monthly and annual fee targets for the Technical Team.
- Audit adjusters regularly and champion continuous improvement.
- Own complaint cases, guide adjusters, and ensure swift, fair outcomes.
- Provide expert guidance, maintain top-tier technical accuracy, and issue bulletins on legal/market developments.
- Produce high-quality correspondence, and build strong relationships with insurers, brokers, and stakeholders.
- Work closely with colleagues to deliver outstanding results on individual and portfolio losses.
Key requirements:
- Proven background in a similar technical or managerial role.
- Progression toward ACILA/FCILA or equivalent is preferred.
- High-Net-Worth & Property Expertise—Strong track record in general property adjusting and HNW claims.
- Major Loss Exposure—Experience with major losses is a strong advantage.
- Full UK Driving Licence—Clean and valid.
Along with our client, we are committed to a diverse workforce and as such recruit from a wide available pool of talent, with the hiring, assessment and selection process being fair, free from bias and one which ensures the right person is selected for the job, based on merit. We treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
A copy of our D&I policy can be made available upon request.
Team Manager - MCL / HNW / Property Claims Adjusting in London employer: Massenhove Recruitment Limited
As a leading player in the claims management sector, we pride ourselves on fostering a dynamic and inclusive work environment where our employees can thrive. Our commitment to professional development ensures that you will have ample opportunities for growth, while our focus on teamwork and technical excellence allows you to make a significant impact in your role as Team Manager. Join us in delivering exceptional service and shaping the future of property claims adjusting in a supportive and values-driven culture.
Contact Detail:
Massenhove Recruitment Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Team Manager - MCL / HNW / Property Claims Adjusting in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend practising common interview questions and having examples ready that showcase your leadership skills and technical expertise. Show them you’re the perfect fit for their team!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We suggest mentioning something specific from your conversation to remind them why you’re the right choice for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Team Manager - MCL / HNW / Property Claims Adjusting in London
Some tips for your application 🫡
Show Your Leadership Skills:In your application, make sure to highlight your experience in leading teams. We want to see how you've motivated and engaged your team members in previous roles, especially in high-pressure environments.
Be Specific About Your Technical Expertise:When discussing your background, be clear about your technical skills in property claims and HNW adjusting. We’re looking for candidates who can demonstrate a strong track record and provide examples of how they've handled complex claims.
Tailor Your Application:Don’t just send a generic CV and cover letter. Take the time to tailor your application to our job description. We love seeing candidates who understand our values and can articulate how they align with our goals.
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Massenhove Recruitment Limited
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to High Net Worth and Major Loss claims. Be prepared to discuss specific cases you've handled and how you ensured quality and consistency in your previous roles.
✨Show Your Leadership Skills
This role is all about leading a high-performing team, so be ready to share examples of how you've motivated and engaged your team in the past. Highlight any strategies you've used to build a positive team culture and drive performance.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like handling complaints or guiding adjusters through complex claims. Think of examples where you've successfully navigated challenges and delivered exceptional outcomes.
✨Build Relationships
Since this role involves working closely with insurers, brokers, and stakeholders, be prepared to discuss how you've built strong professional relationships in the past. Share your approach to communication and collaboration to demonstrate your ability to connect with others.
