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- Tasks: Support brokers with onboarding, training, and queries in a remote role.
- Company: Dynamic insurance company focused on relationship building and customer satisfaction.
- Benefits: Flexible remote work, competitive salary, and opportunities for professional growth.
- Why this job: Join a supportive team and make a real difference in the insurance industry.
- Qualifications: Experience in broking or customer service, strong communication skills required.
- Other info: Embrace diversity and equality in a collaborative work environment.
The predicted salary is between 28800 - 48000 £ per year.
Insurance Broker Support Consultant – About the role
Fantastic opportunity to work on a fully remote basis for someone from an insurance broking or underwriting environment who wants to step up to a Relationship role.
Insurance Broker Support Consultant – Key duties
- Provide broker support to both prospective brokers who are going through the onboarding process and to those brokers who are already an established member of the network, within their given territory area or as allocated.
- You will be the first response unit for all new and existing businesses who require assistance with a varied range of requests from onboarding, training, and Insurer support.
- Ensuring that the different broker businesses have their queries and requests for help answered quickly and professionally, with a full focus on customer service and satisfaction.
- Full ownership of brokers allocated to them with a “can do” approach to support day to day queries wherever these arise, by either resolving personally or escalating internally to the dedicated area.
- Responsibility for retaining a panel of Brokers and ensuring any internal systems are updated accordingly with relevant activity.
- The arranging of regular meetings with your allocated brokers, whether virtually, telephone or face to face if travel warranted.
- Supporting the broker and being the ‘go-to’ for a whole host of queries with aim of being a “critical friend” to the broker.
Insurance Broker Support Consultant – Key requirements
- Completion of or working towards Cert CII
- Computer literate (MS Word, MS Excel, and MS Power Point)
- Minimum of 4 years’ experience in broking/insurer environment, or in a customer driven environment.
- Strong customer service skills
- Knowledge of Acturis, broking and Insurer processes
- Personal and Commercial Lines experience/knowledge
- Technical experience of broking for all product lines and with a strong customer focus
- Strong administration skills and paying attention to being detailed and specific
- Strong self-discipline to be able to work from home and request support when required
- Ideal but willingness to train/build Insurance expertise/commence Cert CII accreditation
Along with our client, we are committed to a diverse workforce and as such recruit from a wide available pool of talent, with the hiring, assessment and selection process being fair, free from bias and one which ensures the right person is selected for the job, based on merit. We treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
A copy of our D&I policy can be made available upon request.
Broker Support - Remote Working in London employer: Massenhove Recruitment Limited
Contact Detail:
Massenhove Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Broker Support - Remote Working in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry and let them know you're on the lookout for opportunities. A friendly chat can lead to valuable insights or even job leads.
✨Tip Number 2
Prepare for virtual meetings! Since this role is remote, practice your video call skills. Make sure you have a quiet space, good lighting, and a reliable internet connection to impress during interviews.
✨Tip Number 3
Show off your customer service skills! Be ready to share examples of how you've gone above and beyond for clients in past roles. This will highlight your suitability for the Broker Support position.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are keen on joining us. It shows initiative and gives you a better chance to stand out in the crowd.
We think you need these skills to ace Broker Support - Remote Working in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Broker Support role. Highlight your experience in broking or underwriting, and show how your skills align with the key duties mentioned in the job description.
Showcase Your Customer Service Skills: Since this role is all about providing top-notch support to brokers, emphasise your customer service experience. Share specific examples of how you've gone above and beyond to help clients or colleagues in the past.
Be Professional and Personable: In your written application, strike a balance between professionalism and approachability. We want to see that you can communicate effectively while also being friendly and supportive, just like the 'go-to' person we need for our brokers.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Massenhove Recruitment Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of insurance broking and underwriting. Familiarise yourself with the key processes and terminology, especially around onboarding and broker support. This will help you answer questions confidently and show that you're ready to step into the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing top-notch support to brokers, be prepared to share examples of how you've excelled in customer service. Think of specific situations where you resolved issues or went above and beyond to help clients. This will demonstrate your 'can do' attitude.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. These might involve handling difficult broker queries or managing multiple requests at once. Practise how you would approach these situations, focusing on your problem-solving skills and ability to prioritise tasks.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for broker management, or how success is measured in this role. This shows your genuine interest and helps you assess if the company is the right fit for you.
