At a Glance
- Tasks: Provide quotes and advice for home insurance while delivering top-notch customer service.
- Company: Join a leading insurance firm focused on customer satisfaction and compliance.
- Benefits: Competitive pay, flexible hours, and opportunities for growth in the insurance industry.
- Other info: Dynamic team environment with potential for career advancement.
- Why this job: Make a difference by helping customers protect their homes and assets.
- Qualifications: Strong communication skills and a passion for sales and customer service.
The predicted salary is between 30000 - 32000 £ per year.
Household Sales / Renewals Advisor Purpose of the Role To provide customers with quotations, policy advice and renewal options for home insurance, converting enquiries into sales while delivering excellent customer service and ensuring regulatory compliance.
Key Responsibilities Handle inbound and outbound calls relating to new business and renewals.
Generate quotations for household insurance products.
Convert quotations into new business sales.
Retain existing customers by negotiating competitive renewal terms.
Identify cross-selling opportunities (e. g. motor, travel, landlord or legal expenses insurance).
Explain policy cover, exclusions and optional extras.
Process mid-term adjustments, cancellations and policy amendments.
Maintain accurate customer records using the company's CRM and insurer systems.
Meet FCA compliance requirements and Treating Customers Fairly (TCF) standards.
Achieve individual sales, retention and quality targets.
Products Typically includes: Buildings Insurance Contents Insurance Combined Household Insurance Landlords Insurance High Value Home (where applicable) Optional add-ons such as legal expenses, home emergency and personal possessions.
Skills ...
Insurance Sales Advisor employer: Massenhove Recruitment Limited
As an Insurance Sales Advisor, you will thrive in a dynamic and supportive work environment that prioritises employee development and customer satisfaction. Our company offers competitive benefits, a collaborative culture, and ample opportunities for career growth, all while being located in a vibrant area that fosters both professional and personal fulfilment. Join us to make a meaningful impact in the lives of our customers while enjoying a rewarding career path.
Contact Details:
Massenhove Recruitment Limited Recruitment Team
