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For Companies At a Glance
- Tasks: Manage insurance claims efficiently, ensuring excellent service and timely resolutions.
- Company: Join a leading insurance firm dedicated to client satisfaction and quality service.
- Benefits: Enjoy flexible working options and a supportive team environment.
- Why this job: Be part of a dynamic team that values your input and fosters professional growth.
- Qualifications: No prior experience needed; just a willingness to learn and a passion for helping others.
- Other info: Opportunity for career advancement and ongoing training in the insurance sector.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Claims Handler
Job Market: Insurance Claims
Claims Handler: About the role
To provide proactive management of claims in order to achieve high levels of satisfaction for the insured and broker through high quality claim management, resolution and excellent client service.
Claims Handler – Key requirements
Processing all classes of claims in an efficient and timely manner to achieve prompt resolution and settlement by working closely with insurers, TPA’s and loss adjusters.
Liaise with clients, insurers, loss adjusters and other relevant parties when acting as the agent of a client during claims.
To liaise with colleagues to identify improvements in internal and external claims processes & procedures.
Manage claims from cradle to grave, assessing liability, preparing the claim for the insurer to settle & making sure that all parties involved are kept up to date with any information.
Monthly broker meetings for those who have a larger number of claims.
Ensuring the customer is treated fairly and that they receive excellent service accordance with industry and company guidelines.
Maintaining quality and customer service standards keeping accurate records and ensuring client records on our software are up to date.
Claims Handler – Desirable requirements
Experience and ability to deal with a variance of claim types including Liability & Commercial Claims
Experience using Acturis
Cert CII qualified
Insurance Claims Handler employer: Massenhove Recruitment Limited
Contact Detail:
Massenhove Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insurance Claims Handler
✨Tip Number 1
Familiarise yourself with the different types of insurance claims, especially Liability and Commercial Claims. Understanding these areas will not only boost your confidence during interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the insurance industry, particularly those who work as claims handlers. Engaging in conversations can provide you with valuable insights into the role and may even lead to referrals.
✨Tip Number 3
Stay updated on industry trends and changes in regulations that affect insurance claims. This knowledge will help you stand out as a candidate who is proactive and well-informed.
✨Tip Number 4
Prepare for potential interview questions by practising how you would handle various claims scenarios. Being able to articulate your thought process and problem-solving skills will impress interviewers.
We think you need these skills to ace Insurance Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in insurance claims handling. Focus on your ability to manage claims efficiently and provide excellent client service, as these are key aspects of the role.
Craft a Strong Cover Letter: In your cover letter, emphasise your proactive approach to claims management and your experience liaising with clients and insurers. Mention any specific achievements that demonstrate your capability in resolving claims effectively.
Highlight Relevant Qualifications: If you have qualifications such as Cert CII or experience with Acturis, be sure to mention these prominently in your application. This will show that you meet the desirable requirements for the position.
Showcase Your Customer Service Skills: Since excellent customer service is crucial for this role, include examples of how you've provided outstanding service in previous positions. This could involve resolving client issues or improving processes to enhance client satisfaction.
How to prepare for a job interview at Massenhove Recruitment Limited
✨Know Your Claims
Familiarise yourself with different types of insurance claims, especially Liability and Commercial Claims. Be prepared to discuss your experience with these claim types and how you've managed them in the past.
✨Demonstrate Client-Centric Approach
Showcase your ability to provide excellent client service. Prepare examples of how you've ensured customer satisfaction in previous roles, particularly in challenging situations.
✨Highlight Process Improvement Skills
Be ready to discuss any experiences where you've identified and implemented improvements in claims processes. This shows your proactive nature and commitment to enhancing efficiency.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about how you would handle various claims situations, including assessing liability and communicating with all parties involved.
