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- Tasks: Support the claims process from start to finish, ensuring smooth operations.
- Company: Join a dynamic MGA in the London insurance market, known for tailored solutions.
- Benefits: Enjoy hybrid working, private healthcare, and a negotiable salary based on experience.
- Why this job: Be at the forefront of developing claims operations in a supportive team environment.
- Qualifications: Experience in claims support is preferred; strong communication and IT skills are essential.
- Other info: This is a newly created role, perfect for those eager to make an impact.
The predicted salary is between 36000 - 60000 £ per year.
Location: London
Reports to: Head of Operations
Our client is a dynamic and innovative Managing General Agent (MGA) operating in the London insurance market. Committed to excellence, they deliver tailored solutions to their clients across a range of specialty lines. As part of their continued growth, they are seeking an enthusiastic and detail-oriented Claims Operations Coordinator to join their team.
Role Overview
This is a newly created position offering the chance to be at the heart of developing their claims operations. The successful candidate will support the end-to-end claims process, with responsibilities spanning from first notification to ongoing claims monitoring and liaison with Third Party Administrators (TPAs), insurers, and underwriters. You will play a pivotal role in establishing robust claims handling processes and ensuring a smooth, well-documented claims journey for all stakeholders.
Key Responsibilities
- Monitor and manage the shared claims mailbox, ensuring all correspondence is actioned promptly and appropriately filed.
- Set up new claims accurately in the system and send to relevant TPAs in accordance with delegated authority and class-specific protocols.
- Maintain and update claim records, ensuring all information is current, complete, and compliant.
- Identify and escalate large or significant losses to insurers for notification and instruction.
- Report large losses and material updates to underwriters to ensure alignment across teams.
- Chase TPAs and insurers for claim status updates to maintain accurate tracking and meet service standards.
- Support the development of internal claims procedures and contribute ideas to enhance the efficiency of the claims function.
- Collaborate with underwriting and operations teams to ensure the accurate flow of claims information and insights.
Skills and Qualifications
- Prior experience in a claims support role, preferably within the London Market or an MGA.
- Familiarity with commercial lines and London Market classes such as Property, Professional Indemnity, Liability, Marine, or Specialty is advantageous.
- Organised with excellent attention to detail and strong record-keeping skills.
- Clear and professional communicator—both written and verbal.
- Good IT skills including Microsoft Outlook, Word, and Excel.
- A team player eager to grow with the business and contribute to shaping a high-performing claims function.
Benefits
- Hybrid Working
- Negotiable salary depending on experience
- Private Healthcare & Death in service
- Stakeholders company pension
Claims Operations Coordinator employer: Massenhove Recruitment Limited
Contact Detail:
Massenhove Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Operations Coordinator
✨Tip Number 1
Familiarise yourself with the London insurance market and the specific classes mentioned in the job description, such as Property and Liability. This knowledge will not only help you understand the role better but also demonstrate your commitment and interest during any discussions.
✨Tip Number 2
Network with professionals in the insurance industry, especially those working in claims operations. Attend relevant events or join online forums to connect with others who can provide insights or even refer you to opportunities within their organisations.
✨Tip Number 3
Brush up on your IT skills, particularly with Microsoft Outlook, Word, and Excel. Being proficient in these tools is crucial for managing claims records and correspondence efficiently, which will be a key part of your role.
✨Tip Number 4
Prepare to discuss how you can contribute to developing internal claims procedures. Think of examples from your past experience where you've improved processes or enhanced efficiency, as this will show your proactive approach and alignment with the company's goals.
We think you need these skills to ace Claims Operations Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in claims support roles, especially within the London Market or MGAs. Emphasise your familiarity with commercial lines and any specific classes mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your skills align with the responsibilities of the Claims Operations Coordinator, particularly your attention to detail and communication skills.
Highlight Relevant Skills: In your application, clearly outline your IT skills, especially with Microsoft Outlook, Word, and Excel. Provide examples of how you've used these tools in previous roles to manage claims or maintain records.
Showcase Team Collaboration: Demonstrate your ability to work as part of a team in your application. Share examples of past experiences where you collaborated with others to improve processes or achieve common goals, particularly in a claims or insurance context.
How to prepare for a job interview at Massenhove Recruitment Limited
✨Show Your Knowledge of the London Market
Make sure to brush up on your understanding of the London insurance market and the specific classes mentioned in the job description. Being able to discuss your familiarity with commercial lines like Property or Liability will demonstrate your readiness for the role.
✨Highlight Your Organisational Skills
As a Claims Operations Coordinator, attention to detail is crucial. Prepare examples from your past experience where your organisational skills made a difference, especially in managing claims or maintaining records.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as managing a large loss or liaising with TPAs. Think through potential scenarios and how you would approach them, showcasing your problem-solving abilities.
✨Demonstrate Team Collaboration
This role requires working closely with various teams. Be ready to share experiences where you successfully collaborated with others, particularly in a claims or operational context, to show that you're a team player eager to contribute.
