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- Tasks: Support the end-to-end claims process and manage correspondence efficiently.
- Company: Join a dynamic MGA in the London insurance market, committed to excellence.
- Benefits: Enjoy hybrid working, private healthcare, and a negotiable salary.
- Why this job: Be at the heart of developing claims operations and contribute to a high-performing team.
- Qualifications: Prior claims administration experience and strong IT skills are essential.
- Other info: Opportunity to shape internal claims procedures and collaborate with various teams.
The predicted salary is between 36000 - 60000 £ per year.
Location: London
Reports to: Head of Operations
Our client is a dynamic and innovative Managing General Agent (MGA) operating in the London insurance market. Committed to excellence, they deliver tailored solutions to their clients across a range of specialty lines. As part of their continued growth, they are seeking an enthusiastic and detail-oriented Claims Administrator to join their team.
Role Overview
This is a newly created position offering the chance to be at the heart of developing their claims operations. The successful candidate will support the end-to-end claims process, with responsibilities spanning from first notification to ongoing claims monitoring and liaison with Third Party Administrators (TPAs), insurers, and underwriters. You will play a pivotal role in establishing robust claims handling processes and ensuring a smooth, well-documented claims journey for all stakeholders.
Key Responsibilities
- Monitor and manage the shared claims mailbox, ensuring all correspondence is actioned promptly and appropriately filed.
- Set up new claims accurately in the system and send to relevant TPAs in accordance with delegated authority and class-specific protocols.
- Maintain and update claim records, ensuring all information is current, complete, and compliant.
- Identify and escalate large or significant losses to insurers for notification and instruction.
- Report large losses and material updates to underwriters to ensure alignment across teams.
- Chase TPAs and insurers for claim status updates to maintain accurate tracking and meet service standards.
- Support the development of internal claims procedures and contribute ideas to enhance the efficiency of the claims function.
- Collaborate with underwriting and operations teams to ensure the accurate flow of claims information and insights.
Skills and Qualifications
- Prior experience in a claims administration role, preferably within the London Market or an MGA.
- Familiarity with commercial lines and London Market classes such as Property, Professional Indemnity, Liability, Marine, or Specialty is advantageous.
- Highly organised with excellent attention to detail and strong record-keeping skills.
- Clear and professional communicator—both written and verbal.
- Strong IT skills including Microsoft Outlook, Word, and Excel.
- A team player eager to grow with the business and contribute to shaping a high-performing claims function.
Benefits
- Hybrid Working
- Negotiable salary depending on experience
- Private Healthcare & Death in service
- Stakeholders company pension
Claims Administrator employer: Massenhove Recruitment Limited
Contact Detail:
Massenhove Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Administrator
✨Tip Number 1
Familiarise yourself with the London insurance market and the specific classes mentioned in the job description, such as Property and Liability. This knowledge will not only help you understand the role better but also demonstrate your commitment and interest during any discussions.
✨Tip Number 2
Network with professionals in the insurance industry, especially those working in claims administration or at MGAs. Attend industry events or join relevant online forums to connect with potential colleagues and learn more about the company culture.
✨Tip Number 3
Prepare to discuss your organisational skills and attention to detail in depth. Think of specific examples from your past experiences where you successfully managed claims or maintained accurate records, as these will be crucial for this role.
✨Tip Number 4
Show enthusiasm for contributing to the development of internal claims procedures. Be ready to share ideas on how you could enhance efficiency in the claims function, as this aligns with the company's goal of continuous improvement.
We think you need these skills to ace Claims Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in claims administration, especially within the London Market or an MGA. Use specific examples that demonstrate your attention to detail and organisational skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your skills align with the responsibilities outlined in the job description, particularly your ability to manage claims processes and communicate effectively.
Highlight Relevant Skills: In your application, emphasise your strong IT skills, particularly with Microsoft Outlook, Word, and Excel. Also, mention any familiarity you have with commercial lines and London Market classes, as this will strengthen your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A well-presented application reflects your professionalism and attention to detail, which are crucial for a Claims Administrator.
How to prepare for a job interview at Massenhove Recruitment Limited
✨Showcase Your Claims Experience
Make sure to highlight any prior experience you have in claims administration, especially within the London Market or with MGAs. Be prepared to discuss specific examples of your past roles and how they relate to the responsibilities outlined in the job description.
✨Demonstrate Attention to Detail
Given the importance of accuracy in this role, be ready to provide examples of how you've maintained meticulous records in previous positions. You might even want to mention any systems or processes you've implemented to ensure compliance and thoroughness.
✨Communicate Clearly and Professionally
Since the role requires liaising with various stakeholders, practice articulating your thoughts clearly. Prepare to discuss how you've effectively communicated with TPAs, insurers, and underwriters in the past, showcasing your written and verbal communication skills.
✨Be a Team Player
This position involves collaboration with underwriting and operations teams. Share examples of how you've worked successfully in a team environment, contributed to process improvements, and supported colleagues in achieving common goals.
