Claims Administrator

Job Title: Claims Administrator Location: London Reports to: Head of Operations Our client are dynamic and innovative Managing General Agent (MGA) operating in the London insurance market. Committed to excellence, they deliver tailored solutions to their clients across a range of specialty lines. As part of their continued growth, they are seeking an enthusiastic and detail-oriented Claims Administrator to join their team. Role Overview This is a newly created position offering the chance to be at the heart of developing their claims operations. The successful candidate will support the end-to-end claims process, with responsibilities spanning from first notification to ongoing claims monitoring and liaison with Third Party Administrators (TPAs), insurers, and underwriters. You will play a pivotal role in establishing robust claims handling processes and ensuring a smooth, well-documented claims journey for all stakeholders. Key Responsibilities * Monitor and manage the shared claims mailbox, ensuring all correspondence is actioned promptly and appropriately filed. * Set up new claims accurately in the system and send to relevant TPAs in accordance with delegated authority and class-specific protocols. * Maintain and update claim records, ensuring all information is current, complete, and compliant. * Identify and escalate large or significant losses to insurers for notification and instruction. * Report large losses and material updates to underwriters to ensure alignment across teams. * Chase TPAs and insurers for claim status updates to maintain accurate tracking and meet service standards. * Support the development of internal claims procedures and contribute ideas to enhance the efficiency of the claims function. * Collaborate with underwriting and operations teams to ensure the accurate flow of claims information and insights. Skills and Qualifications * Prior experience in a claims administration role, preferably within the London Market or an MGA. * Familiarity with commercial lines and London Market classes such as Property, Professional Indemnity, Liability, Marine, or Specialty is advantageous. * Highly organised with excellent attention to detail and strong record-keeping skills. * Clear and professional communicator—both written and verbal. * Strong IT skills including Microsoft Outlook, Word, and Excel. * A team player eager to grow with the business and contribute to shaping a high-performing claims function. Benefits * Hybrid Working * Negotiable salary depending on experience * Private Healthcare & Death in service * Stakeholders company pension